Don't take it out on the check out girl/boy

reehsetin

sounds pretty tame!!
I cannot understand customer's logic sometimes
most memorable was we had a buy one get one free offer, a customer came in got one thing, I told him he got something else free with it, he went and had a look and said "there's nothing there I want at the moment I'll come back later and get it"
I told him, sorry sir you have to take both items at the same time
him: "that's ridiculous! no wonder your shop is going down hill..." and went into a full blown rant!!

and arguing the law with a law graduate when you don't know the sale of goods act etc from your !!! is a really bad idea,
-the law says if I don't want it you have to give me a full refund within one month just because I don't want it anymore, my response, print out the relevant legislation, bring it to me and THEN i'll refund it!

Crazy_Jamie

Whilst I wholly agree that there are those people who are needlessly rude and aggressive towards staff (I say needlessly because I am yet to come across a situation that hasn't been resolved quicker through being amicable), this is a two way street. There are plenty of poor sales assistants out there as well with absolutely no notion of customer service. I'm not expecting miracles from the part time teenage workforce (or, in fact, the whole workforce), and no one should realistically expect them to have a keen working knowledge of contract law for example. But people should be able to expect some basic politeness, respect, and a desire to actually help the customer. This is all too often not present.

Now don't get me wrong. A lack of any of the above qualities does not give anybody the right to abuse staff. But there is a certain amount of inevitability about this. There will always be aggressive and rude people, just as there will always be people working in customer service roles with no customer service skills. You're not going to eliminate them. My point is simply that, whilst it is admirable that the OP has stuck up for the often neglected till staff, there are sometimes ways that they can improve as well.

emmas42

We are fairly lucky where I work, if a customer is unreasonable and rude, we are backed up 90% of the time by those higher up :j It is very very true about being calm and getting your point across in a grown up manner.
In my place, we actually are more or less free to decide on whether we pay for the over night delivery, whether you get 10% or 30% discount for inconvenience.
You yell at me, you get nothing, explain that there is a problem, ask me to help and sort it out and you will get discount, overnight and a smile
Just today i had a guy that kicked off at me after I had apologised on behalf of someone that wasn't there, he will probabaly try to return items over the 28 day policy and expect me to go out of my way to do it...
He would be wrong.
I tend not to forget people that treat me like carp

Pound

I personally think that customer facing jobs are the worst jobs. The job is about being treated like dirt for very little money, what could be worse than that?

CocoLoco_3

Timmne wrote: »

She's banned one or two people from her store for being nasty to her staff before now.

Good for her

nickcardwell

Having worked in an off license:
pet hate:
1. customer talking on the mobile phone while you are serving them.
2. throwing money towards me.
3. Claiming to give me £20 , when in fact it was £10 (proven by having no £20's in the till)

Though from a customer point of view, have seen work mates, asking for ID (driving license etc) customer has a Photo ID of themselves with no date of birth , but paying by credit card , but still getting refused by work mate........

mspig

Can see both sides though(and have been on both sides) whilst working in a shop years ago i was threatened with assault, called plenty of names, been spoken to like i was dirt(by the posh over 40's women mostly), but then i have been a customer with rude staff - worse is when you ask if they have an item in the back and they always say "No" or i'll check then don't - used to work for toys r us where staff did this alot, they use to come into the stockroom stand about for a while then go back and say no.
Take yesterday was at the checkout and the checkout girl was too busy talking about her saturday night out to the girl on the otherside till than bothering to serve, and when spoken to by a customer huffed and puffed whilst putting the shopping through the till(and the customer was very polite).

muffinmclean

ilnf wrote: »

Well not from my store anyway! We get it all the time - I had another bloke the other day buying fags. Ask him for ID - he says he's 20 but doesn't have any. I say sorry but no. He then points at his car - I work in a service station - and informs me he's driving the chavmobile. I remind him he only has to be 17 to drive (that's if he has a license). And then he declares 'you have to be 18 to drive a 2litre'. I wish someone informed me of all these laws :rolleyes:

that sounds jobsworthy to me. You legally have to be 16 to smoke, but 18 to buy. You knew for sure that he was 17 so he was old enough to smoke them.

kremmen

muffinmclean wrote: »

that sounds jobsworthy to me. You legally have to be 16 to smoke, but 18 to buy. You knew for sure that he was 17 so he was old enough to smoke them.

So you are agreeing that he was NOT legally old enough to Buy them?
( which can lead to a fine of up to £2500 for the seller)

Paul

ThinkingOfLinking

nickcardwell wrote: »

Though from a customer point of view, have seen work mates, asking for ID (driving license etc) customer has a Photo ID of themselves with no date of birth , but paying by credit card , but still getting refused by work mate........

Actually, I'd see that from your colleague's point of view because: I got a credit card when I was 16; it was an Additional Cardholder on someone else's account. So I had a genuine credit card like anyone else but was only 16. Also, they could have stolen their mum/dad/friend's card or even been lent it. It's easy to work out PIN codes of people you know, eg if someone's obssessed with Elvis Presley, it could be 1977 (year he died) or 1608 (he died on 16th of August). Anyway...no ID, no sale. I agree but common sense needs to be applied.