Don't take it out on the check out girl/boy

Esqui

dacouch wrote: »

The best is at Argos where the checkout staff ask if you would like an extended warranty on your £2.99 batteries...

I've had that at work. Most of our mobile phones went clearance one time at stupid prices, but the insurance was still offered on them. I scanned one phone into the till at £2.97, and the prompt came up on screen offering 1 year's insurance at £20, 2 years at £30. If a customer had taken it, well....

Timmne

I'm constantly surprised at what my wife has to put up with at work; she and her staff are spoken to like animals sometimes and I've never understood what it is that makes people think that these workers are in some way 'lower' than themselves.

My wife had a woman a couple of months ago (a chav, about 20 years old with a baby, spending whatever state handout she was in receipt of that day) and my wife asked the woman for ID for her alcohol purchase, as she should if she considers that person to be less than 25 years old. The woman went mad at her, completing her rant with "get a proper job you fat b1tch" - bearing in mind that my wife's a manager at Tesco on ~£30k and is certainly not fat!

She also had one guy on a bank holiday monday, late evening, wanting bread which had sold out a couple of hours previous, unusually. She was briefing a member of staff who'd just started their shift, when the guy poked her on the shoulder and said "errrr, you need to stop gassing and get some bread in, love".

She's banned one or two people from her store for being nasty to her staff before now.

One of her pet hates is people who are on the phone when being served - or those who throw a pile of change onto the checkout and expect her to pick up each coin.

Polydactyly

I once worked at Argos. I wasn't aware that they or any other store sold extended warranty on batteries because they would naturally diminish with use and are therefore often exluded from 28 day refund/exchanges. :rolleyes:

Either way, if someone doesn't want extended warranty whether the cost of the item is £2 or £2000. There is no need to stand there and list the reasons why you would not like to take out extended warranty. Just say no thanks. Simple.

Just to add: my gripe is not with questioning whether of not the purchase extended warranties is right or wrong. It's the way some customers behave when being asked a relatively straight forward question.

When I worked at Argos, anyone caught not offering replacement cover to eligible items would be marched to the managers office to be given a warning. If a mystery shopper bought an electrical item at your paypoint and you did not offer replacement cover - this may land you in a situation for disciplinary action.

The checkout girl is not trying to swindle you out of your hard earned wages nor is she trying to con you out of your pension. She is just trying to keep her £4.50 an hour Saturday job.

PopeSock

Esqui wrote: »

98% of people are just lovely, and I don't mean that as sarcastically as it might have sounded.

If you're nice to me, I'll be nice to you. And I've never had anyone complain on either way by offering them a bag.

I hope you're remembering to hand everyone their purchases with two hands.

Dave101t

my answer is always, yes please, no thanks, yes, and fine thanks, how are you?

and id love nothing more than to be stuck in a queue with a 16 year old checkout girl, its the 65 year old biddies i object to!

hollydays

Polydactyly wrote: »

Evening folks,


Staff says: Would you like to purchase our optional breakdown cover to protect your item (electricals) against accidental damage/theft/breakdown for 3 years?




Customer says:

1. NO I'M NOT STUPID!

Seems perfectly reasonable to me.

sporedude

Seems pretty rude to me.

hollydays

bog off...................

vikingaero

Dave101t wrote: »

and id love nothing more than to be stuck in a queue with a 16 year old checkout girl, its the 65 year old biddies i object to!

I remember once buying a copy of Loaded or FHM (can't remember which one) from Asda. I was buying it for work as one of our financial guys gave a mini-interview in an article. The old biddy serving me looked at me a few times with her perv-dar and told me that I would go blind buying "this sort of muck."

vikingaero

hollydays wrote: »

bog off...................

No it's BOGOF - Buy One Get One Free. :D