Internet gone - help!

alisont

We did have a netgear router, the IT guy tonight tried the free BT Home hub we had sent out tonight. BT have said its a fault with them so waiting to see if they sort things, my computer knowledge is not good but the guy who was round knows what he is doing - once BT have sorted the problem I plan to go back to the netgear router - at the mo its only the BT one plugged in.

I think its a wired one - but my netbook runs off it on a wireless set up - sorry am no good with computer terms!

macman

If your netbook connects to it wirelessly, then it is a wireless router.

alisont

Think this will be an on going saga as BT said Its all fixed and yet still no internet. Spoke to engineer who was at our exchange box up the road today - he would not check ours - did say someone else had been looking at it and did say the BT call centre was a nightmare.

Im not ringing them again just go round in circles. If we were not tied to a contract Id leave BT now.

So non the wiser on how to get interent back:mad:

alisont

Hi just thought Id update you and say thanks again for all the info!

Im now back online:j dont know exactly how but Sunday evening it suddenly started working again!

Id been having many a daily long chat with the call centre and was going round in circles, Sean on here the BT chap was looking into things for me and dont know who sorted it but its back!

Id finally mamaged to get BT to agree to send an engineer out today - we had not cancelled the visit as wanted them to check things were all ok but had a call to say our engineer had been involved in a van smash (really hope he is ok) so they had to cancel the visit - not re arranged as now working but if it goes again Il be ringing the UK tel number Ive got or asking Sean to investigate:D

So pleased Its back just hope all stays ok now:T

-TangleFoot-

For future reference, the IP address of your new BT Home Hub is 192.168.1.254.