Internet gone - help!

alisont

kippen_noedel wrote: »

Start / Run / type CMD enter
type ping www.google.co.uk and post the result

easiest way to eliminate possible problems is to start with the easy ones.

Tried that and the result is:

'pingwww.google.co.uk' is not recognised as an internal or external command, operable program or batch file.

Money_Grabber13579

alisont wrote: »

Tried that and the result is:

'pingwww.google.co.uk' is not recognised as an internal or external command, operable program or batch file.

Make sure you leave a space between the "ping" and the "www.google.co.uk" though, otherwise you will get the result you just posted.

alisont

Money_Grabber13579 wrote: »

If the internet light isn't on, then there is probably a fault, and it's totally out of your control! At least on my router, if the internet light isn't on, that means it hasn't connected, so I assume it's the same with all routers!

Might seem like a random question, you don't happen to live in Manchester or Barnsley area? (It's not actually a random question!)

No Im in the West Midlands\Worcs borders. Wonder if Its a problem with BT or my router (If I ring BT they will blame the router they always do!)

Keep losing the PAYG signal now too:rolleyes:

Money_Grabber13579

alisont wrote: »

No Im in the West Midlands\Worcs borders. Wonder if Its a problem with BT or my router (If I ring BT they will blame the router they always do!)

Keep losing the PAYG signal now too:rolleyes:

The only 2 faults I can find are in Manchester and Barnsley. Maybe it's worth checking your line here:

http://www2.bt.com/btPortal/application?origin=ftpd_hub_page.jsp&event=bea.portal.framework.internal.portlet.event&pageid=ftpd_hub&portletid=ftpd_hub&portletns=ftpd_hub&wfevent=event.fp_start_fp_webflow&com.bea.event.type=linkclick&oLDesc=faultPlacementDsc&oSiteArea=con.mya&oPJsp=ftpd_hub_page.jsp&oPt=ftpd_hub&oLName=faultPlacementParams&oOJsp=&oPg=ftpd_hub&siteArea=con.mya

EDIT: I think that link might be for faults with telephone as well, so might not throw up anything unusual. Only other thing I can think of is report the fault to BT here:

http://www.bt.com/consumerFaultTracking/?page_id=furl_cyaft&s_cid=con_FURL_faults

The internet light still hasn't come on I presume?

alisont

Oops here we go with the space in:o

ping request could not find host www.google.co.uk Please check the name and try again

Money_Grabber13579

What does typing 192.168.1.1 in the address bar get you? It should be router stats, depending on your router!

gaming_guy

alisont wrote: »

Oops here we go with the space in:o

ping request could not find host www.google.co.uk Please check the name and try again

what happens if you try pinging 72.14.221.104 ?

(that is one of the ip addresses for google uk)

macman

Er, sorry to ask the obvious, but have you checked to see if there is a dial tone on your line?
Assuming your line is working, have you plugged the router into the BT master socket-this will eliminate any possible faults in your internal wiring.
The reason BT ask you to do this is actually to save you money. If you ask for a call out and the fault is on your side of the master socket, then this is your responsibiltiy and not BT's, and they will charge you a minimum £122 call out fee. So it's well worth excluding this possibility before you call BT.
Which model of router are you using? Is the ADSL light coming on when it's booted up?

alisont

Money_Grabber13579 wrote: »

What does typing 192.168.1.1 in the address bar get you? It should be router stats, depending on your router!

I get this -

The address is not valid

alisont

gaming_guy wrote: »

what happens if you try pinging 72.14.221.104 ?

(that is one of the ip addresses for google uk)

I get ' is not recognised as an internal or external command, operable program or batch file'