laptop driving me nuts, i think its vistas fault

helen_roberts_2

hi got it going in safe mode but it says that windows installer is not available in safe mode when i click on the link for superantispyware

helen_roberts_2

in this safe mode i am able to access the task manager and network sharing centre--- i dont understand computers at all. Thankyou so much for all your help and patience. Shall i see if it will restart now?

aliEnRIK

Ill be honest. Im baffled as to whats wrong. Id guess the trojans have done 'something' to your operating system (Which means its beyond help unless you have the original operating disc?)

Im also baffled as to why your struggling to log in normally

Also ~ it SHOULD install via safe mode so just about everything we throw at it is thwarted

If you can get CCLEANER running (safe mode or normal mode)
Download CCLEANER (Make sure you click 'DOWNLOAD LATEST VERSION' ~ make sure YAHOO TOOLBAR is unticked on installation)
http://www.filehippo.com/download_ccleaner/
Run the CLEANER scan
Then run the REGISTRY scan (Backup the registry when it asks)
Then goto TOOLS and STARTUP and untick the lot (Which means it will start as normal but without any unncessary drivers etc). Then reboot and see what happens

helen_roberts_2

I have got the disc that came with the laptop- its blue, windows vista - windows anytime upgrade

helen_roberts_2

running cleaner scan now

aliEnRIK

Try a repair with the vista disc

http://www.bleepingcomputer.com/tutorials/tutorial148.html

helen_roberts_2

oh my goodness...... ihad in safe mode and restarted and it did without getting stuck..........then i noticed the little world in the corner, so i tried to open task manager and it worked...........then it said it was checking for updates.....it found 15..... now its updating!!!! could it be fixed?? like magic???


i didnt do the disc thing, i couldnt get it to work

aliEnRIK

possibly ccleaner has removed a 'registry' that was sticking it

helen_roberts_2

all updated, restarted after --- all ok . configured updates - all ok.
windows defender thing now scanning and working.
task manager working, printer working, am abe to open network and sharing center.
Its like a miracle, i feel so happy. all seems well
As i delted the avg thing the other day i have no anti virus thing now. should i try and do that avira one from one of your previous links. Or should i not push my luck and leave it be??
You are clearly a computer genius, a magic man a legend!! Thankyou so much for all your help

aliEnRIK

You MUST put an anti virus on. Try Avira again (Though id suggest waiting until all updates have finished)
Once its uinstalled update it and run a complete scan