Best way to complain about Tesco

the_rottweiler

After eating a take-away (I didn't trust the veg after that!)

was this all you were going to feed your kids, just asking because I normally cook other things and the veg is done at the same time or last. I would be quite happy to serve everything else minus the veg this once
I would also be happy to get my money back

timmystood

Thank you all for your great replies.

Kind Regards
Tim

Pssst

The bit of wood is an extra added by Tesco to provide roughage. It has long been known that the British diet is low in fibre thus leading to poor digestion,obesity and an outbreak of the "farmers". Just suck on the bit of wood and be grateful.

I always buy loose individual veg anyway. Its MS and its better quality.

pulliptears

lmao I found a large fly doing backstroke in a tin of Spag Bol a few years ago, was just about to give it to DD for lunch. We opened the tin, saw the fly and had a good laugh about it.

For the sake of an 89p tin of spag bol I wasnt bothered, nobody ate it and in fairness if they had they wouldnt have dropped dead. But, for amusement value I sent a jokey email to Heinz about how the fly was doing backstroke and included a pic. I got a voucher back a few days later.

It never fails to amaze me when people find things in their food and think they should be entitled to something other than the cost o the food. I also find it highly amusing that when people do find the odd thing in there they are usually "About to feed it to their toddler/small child" etc.

scullster

I trump your piece of wood with a.....

http://news.bbc.co.uk/1/hi/northern_ireland/8092921.stm

So as to prevent me being taken to court, I would like to add my disclaimer that this BBC news story has no connection with the retailer the OP is attempting to fleece.

Slim4Summer

Aaaarghh! Now THAT would put me of malt loaf LOL!

With regard to compensation - you would be entitled to loss arising from the defective product. In this case that would be associated costs ie a refund would be due and Tesco would probably throw in some vouchers for goodwill although not obliged to.

cardinalbiggles

I once found a wasp in a bottle of Chilean wine which was bottled in Chilie while I was drinking the wine, thought it was a bit of cork at first in my mouth. It was all stained with the red wine. Anyway I took it back to Tesco in an old 35mm film case and they prompty took my details and gave me a new bottle.

2 days later a letter comes though the door from Tesco apologising and giving me 10 quid.

2 weeks later I get a letter from the distributer of the wine apologising and saying it was being sent off for identification to some entomologist.

About a month went by then I get a letter from the distributer saying it must have been in the wine after the bottle was opened as it was a common european wasp. Now, believe me it never had time to get in their between uncorking and pouring and it certainly never had time to get dyed with the wine. What I suspect happened is it was a South American wasp and they covered it up. Anyway they sent me more wine, I think it was 6 bottles.

To be honest I was more than happy with that but I also would have been happy knowing it was a South American wasp, in fact that would have been quite exciting, unfortunately they could never admit that or they would open themselves up to potential troubles.

The point of this long winded email is that Tesco more than did their bit as did the distributer, albeit in what I suspect was slightly sweeping the truth under the carpet type of way but I was happy and all I wanted was a new single bottle of the wine.

You have no right to compensation for your bit of wood unless it injured you and if its as big as you say it is then you would have seen it before it got anywhere near your gob. The trouble with this country is that some greedy people want to take as much as they can get, that sickens me. Its a blame culture and a sad state of affairs.

Take it to Tesco, make a song and dance about your petrol if you need to and get a new packet of veg and get a grip.

One last thing, theres a Tesco new products testing area in one of the Perth stores and one day they asked me to try various seafood cocktails and mark them on colour, taste, smell etc. etc. I got a large piece of hard clear plastic in one of my samples, pretty embarassing for Tesco, thing is I dont know if it was their own variety as its a blind test.

Did I make a song and dance about it, no it never hurt me, did I wind the poor lady in the new products testing area up about it, well yes I did...

Bexm

Hello!

The best way to complaint to tesco is in writing.
Go to the customer service desk and ask for one fo their complaints forms, it has their adress on it.. they will also log it in the system.

Take lots of photo's of the product before you take it back.. but do not expect to get much.. my husband was nearly electricuted by a tesco value toaster.. it was plugged in but not pushed down, and he touched a metal part of the outside of it and it threw him across the kitchen!

We had to get an ambulance and everything, we complainted to the store and wrote a letter to head office and we got sent a £30 voucher and they took the toaster.

We should have had it tested our selves as they then convienently lost it when we questioned the problem with it.

My husband actually worked for tesco at the time and was speaking to someone from head office about it, and the fact they gave us £30 apparently meant there was something hugely wrong.. and they always conviently lose things when there is something that wrong.. he said we should not have given it to them without testing it.

Sorry I digress.. but don't expect much.. unless you write to the papers?

young_victor_meldrew

The OP seems to be seeking a life changing sum of money. Fact is that you spotted the wood and removed it before it became a danger. You then went on and chose to order take away (cooked in a kitchen where you can't see if there is wood in the veg)

If the wood had been concealed and caused you or your family harm it would be a different story.

The most you are entitled to is a refund for the original product.

Nothing more, nothing less.



Accept the refund and move on with your life.

robpw2

The_Plush_Doormat wrote: »

I've just eaten an ice-lolly and guess what I found in the middle of it? A
6 inch piece of wood!!! :rolleyes:

id take it back and complain thats just not on .. in fact im disgusted what if you ahd eaten it by mistake ..:rotfl::rotfl::rotfl: