Problem with my contract phone, what options have I got

jackbauer_2

Hi I have a sony ericsson w800i about 6 months into a 12 month contract, only thing is the phone keeps switching itself off, it constantly goes onto camera mode and the screen crashes temporarily far too often for my liking.

If I fone o2 and tell them are they going to do anything? or am I screwed as I didnt take insurance on the phone, the phone is kept in a case and I have never dropped it etc.


all help appreciated before I phone them.

Umer

You need to take it to a Sony Ericsson service centre. They will fix it for free under the 12 months warranty.

jackbauer_2

theres no chance they will offer me just a new phone? fancy an n70, what if I phone them and offer to take out a new contract.

Umer

A quick search on google I found this list from esato forums:
http://www.esato.com/board/viewtopic.php?topic=68048

atlas mobile phones glasgow 0141 5544004
atlas personal communications dunfries 01387 721721
cable and wireless geurnsey 01481 700700
carphone warehouse wednesbury west midlands 0870 168 0870
champ telephones coventry 0247 666 7757
crc sandiacre notts 0115 921 8000
eurocom communications blackpool 01253 751 132
fleet communications eltham london 0208 294 2000
fone logistics cramlington northumberland 01670 717717
gittins communications birmingham 0121 4861010
GMC scunthorpe yorkshire 01724 858 585
Hays technology banbury oxfordshire 01295 662101
intec cellular services barnet 0208 216 3838
inter city mobile communications birmingham 0121 6437373
JAH services southend on sea essex 01702 461106
link telecom kieghley west yorkshire 01535 616106
mastercare stoke on trent 0870 9099991
MPRC newcastle under lyme 07768 575378
next comms southampton 023 8077 0948
phone centre walthamstow london 0208 9239991
phone world digital communications sale chesire 0161 9052222
premiere eurocom langley berkshire 01753 543712
R's electrics tottenham london 0208 808 1498
total repair solution glasgow 0141 8121121
yendell communication addlestone surrey 01932 850202

sigma telecom dublin 35318142222
mprc ireland dublin 35312149027

Hope thats of some use. I'm fairly sure a few CarphoneWarehouses have them too. Normally the first point of call is the retailer you bought the phone from (not the network).


I personally have used Fleet Communications a few times, who have been very helpful.

Umer

jackbauer wrote:

theres no chance they will offer me just a new phone? fancy an n70.

No chance.

jackbauer wrote:

what if I phone them and offer to take out a new contract.

You are only 6 months in, so I don't think they will accept that. You are best off fixing the phone through the warranty. If you really want the n70, once it has been fixed sell it and buy the n70 with the money left over.

jackbauer_2

thanks, i got the phone direct from o2's website

jackbauer_2

is there anyway I can get out of the contract or get them to sign me up for a n70

littlemisscheap

where did you buy the phone from? - sorry just seen your anwser above

ps read my previos post on the other thread - just got an n70 now spare.... :rolleyes: perhaps you could try something similar?

jackbauer_2

can nyone help?

bagand96

Your signed up for a 12 month contract, and there is not much you can do about it. There will be a clause in your contract about ending it early - they will make you pay the line rental for the remaining 6 months. I sincerely doubt they will right off your contract even if you offer to take out a new one.

I've had a faulty Sony Ericsson on an O2 contract. If you take it into any O2 shop they will sort out sending it away for a repair for you. They will provide you with a loan phone if needed, and they text you and leave a voicemail message when your phone is back in. In my case it couldnt be repaired and I got a replacement (same model).

littlemisscheap

I get the feeling you may have to go down the route that bagand96 has outlined but when you do ask if you can have a n70 instead they may say no until they have it checked out after which if they say to you that we'll offer you a replacement, which is likely as often these phones cost more to repair than to give you a new one then you could probably say well now can I have an n70.