Am I over reacting?

dieselhead

I would write a strongly worded letter to the store copying in their head office, explaining what happened and how you felt their procedure in this situation was deficient. I would explain that you felt the situation was preventable had a member of staff remained by the spill. If they don't respond I would follow it up. This way hopefully they will change their procedure and it shouldn't happen again, and you never know they might be willing to offer you a 'get well gift'.

CouponWoman

Hi chelseagirl.

Your mother should contact a local solicitor and make a claim for personal injury. She will be able to use no win no fee so will not have to pay for legal representation. However first she should check her household contents insurance policy, some policies have legal expenses cover on them. If she has this she would need to contact them and they will appoint a solicitor.

The person who covered the sauce should have remained there until someone cleaned the mess. The basket itself presented a hazard and believe me you will have no problems making a claim for compensation for your mums suffering.

Take no notice of some of the above comments, I think if it was their mum who was injured, and remember at this moment you do not know what problems she will have with recovery, they would say something different.

Do not throw away the damaged clothing as this will form part of the claim.

If your mum does not want to claim, either phone or go into the store and see the manager and state your mum wants compensation for the damage to her clothes.

good luck

stardoman

Reds-on-Sea wrote: »

You're not over reacting. They are liable, I knew someone who fell over an upturned basket (her own employer) and cracked her spine. She made a claim & continued to work for the company. She ended up having to have treatment for quite a few years after though.

I wondered about this. A good friend of mine is blind in one eye and probably wouldn't see an upturned basket. I think she would trip over it. Seems like a hazard in itself to me. At least if you knock into a sign it collapses and falls over. A basket won't do that.

Mandy.

Ettenna

ChelseaGirl wrote: »

Um, I don't see how the parts of my post are ambiguous in any way Ettenna

I saw the person's bag break, and my mum was at another till that was nowhere near the spillage. We were both in the store but I wasn't next to her. What part is confusing?

I'm sorry but I can't do this double quoting thing so that probably made it a bit confusing, but if you read my post you will see that I wrote "Later on you said "I wasn't with my mother in the store". Either you were or weren't". That is the part that I find confusing - either you were or you weren't in the store with her - you seem to change your mind.

BeenieCat

Ettenna wrote: »

I'm sorry but I can't do this double quoting thing so that probably made it a bit confusing, but if you read my post you will see that I wrote "Later on you said "I wasn't with my mother in the store". Either you were or weren't". That is the part that I find confusing - either you were or you weren't in the store with her - you seem to change your mind.

What's confusing about it?

She was in the store, but not with her mother. Therefore she wasn't in the store with her mother. But they were both in the store.

phunkles

Where theres blame theres a claim

Paparika

ok so whilst someone went off to get proper cleaning equipment they compromised with a bucket,

You saw this happen, then watched your mum fall?

did you video this so you can sue them, is that what you want us to say is ooo sue them.

I'd be concerned that i didn't get my mum's attention so she avoided the accident rather than blame others.

ChelseaGirl

Paparika wrote: »

ok so whilst someone went off to get proper cleaning equipment they compromised with a bucket,

You saw this happen, then watched your mum fall?

did you video this so you can sue them, is that what you want us to say is ooo sue them.

I'd be concerned that i didn't get my mum's attention so she avoided the accident rather than blame others.

I was in the same store as my mum - just not standing NEXT to her. I did NOT see her fall.

I did not gain my mum's attention because I WASN'T WITH HER - I was elsewhere in the store.

I have explained this point at numerous times in this thread as there appear to be some people who are trying to portray me as someone who deliberately let my mum slip and fall.

Of course if I was next to her, I'd have pointed out the hazard. Goodness me! What do some of you take me for??!

Craftyscholar

ChelseaGirl wrote: »

I was in the same store as my mum - just not standing NEXT to her. I did NOT see her fall.
I did not gain my mum's attention because I WASN'T WITH HER - I was elsewhere in the store.
I have explained this point at numerous times in this thread as there appear to be some people who are trying to portray me as someone who deliberately let my mum slip and fall.
Of course if I was next to her, I'd have pointed out the hazard. Goodness me! What do some of you take me for??!

Made perfect sense to me.
I have just re-read your original post.
As she slipped on the spilled sauce the basket was not covering it completely. Also the glass fragments were still there.
As someone whose balance is not what it was I can see myself doing the same as your mum.
In your place I would definitely tell the store how your mother progresses. I would have been furious if it had happened to my mother and I am amazed by the posters who are shrugging it off.

A friend slipped and fell on a wet floor at work. She still has problems with her knee three years on (in spite of treatment) which affect her everyday life.

It isn't about trying to get money it is about other people's actions affecting your ability to lead the life you had before the accident and making sure they know what can happen and take more care in the future.

I hope your mother makes a complete recovery.

Desperate_Housewife_2-2

Hi Chelseagirl, I'm sorry your mum had an accident, i hope she gets better soon. I would be furious about this as it sounds like sloppy housekkeping on the part of the store. They should have sorted the spillage out pronto. Lots of people go to supermarkets and some have difficulty with sight, mobility etc and the store have a duty of care that the environment should be safe.

I would definitely write to the store manager or head office to tell them what happened. It may help this from happening again and causing even more serious harm to a shopper. Explain about the clothes as well. The basket over a wet floor with glass in my opinion constitutes a hazard and a danger and should have been dealt with more effectively.

Let us know how you get on and hugs to your mum