Am I over reacting?

Zara33

If your mother didn't see/notice the basket would she see/notice the sign

Ettenna

ChelseaGirl wrote: »

I saw a person's carrier bag break in a well known supermarket this afternoon, and a jar of curry sauce fell out and smashed on the floor.

A member of staff covered the smashed jar and split sauce with an upturned basket.

Meanwhile my mum had finished paying for her shopping at another till and hadn't seen the incident. She was looking for me as she went to leave the store and didn't seen the upturned basket, smashed jar, and spilt sauce on the floor.

snipped

Later on you said "I wasn't with my mother in the store". Either you were or weren't

Either way, I would accept that this was an accident and help your Mum. But make sure that the store has filled in the accident report form and that you follow it up with the results from the hospital.

Reds-on-Sea

You're not over reacting. They are liable, I knew someone who fell over an upturned basket (her own employer) and cracked her spine. She made a claim & continued to work for the company. She ended up having to have treatment for quite a few years after though.

I've worked in supermarkets and if you see a spillage, you're just not allowed to leave it. You have to call or wait for someone else to get a cleaner.

I'm not saying go call Claims Direct, I just don't agree with all the people making excuses for the supermarket. If it was a knife on the floor and a child had fallen on it would you all still be saying "it's her fault, she should have seen it, get over it etc"?

At the very least, send them the bill for the dry cleaning.

ChelseaGirl

Um, I don't see how the parts of my post are ambiguous in any way Ettenna

I saw the person's bag break, and my mum was at another till that was nowhere near the spillage. We were both in the store but I wasn't next to her. What part is confusing?

BallandChain

I hope your mum gets well soon ChelseaGirl.

mrcow

No.
You are not overreacting at all.

Put in the formal complaint and make sure you follow it up. I'd be really upset too if that had happened to my Mum. Putting an upturned basket over it is just turning a slip hazard into an additional trip hazard. They should have had someone standing by until the area could have been properly and safely cleared.

Have they contacted you to find out how she is?

ChelseaGirl

mrcow wrote: »

No.
You are not overreacting at all.

Put in the formal complaint and make sure you follow it up. I'd be really upset too if that had happened to my Mum. Putting an upturned basket over it is just turning a slip hazard into an additional trip hazard. They should have had someone standing by until the area could have been properly and safely cleared.

Have they contacted you to find out how she is?

They filled out an accident report at the time, and my mum asked whether she should let them know how she got on at the hospital - and they said no!

The paramedic noted on her report that there had been no hazard warning sign by the spillage.

amersall

skintchick wrote: »

I think you're overreacting. Your mum should have looked where she was going, you shoudl have wanred her, and accidents do happen you know.

Get over it and help your mum recover.

hear hear, if i saw the jar break i would have warned my mum, how can you miss an upturned supermarket basket?

ChelseaGirl

amersall wrote: »

hear hear, if i saw the jar break i would have warned my mum, how can you miss an upturned supermarket basket?

Please properly read the whole thread before you comment.

AS I have previously mentioned, I was in the same store as my mum - just not standing next to her. So it was pretty difficult to warn her I didn't know where in the store she was.

And I'm sure many pensioners would fail to seen an upturned wire basket.

The_Banker_5

ChelseaGirl wrote: »

And I'm sure many pensioners would fail to seen an upturned wire basket.

No but they can sure as hell see all the bargains.;)