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Call centres abroad

24

Comments

  • williham
    williham Posts: 1,223 Forumite
    sturll wrote: »
    So i phone my bank to sort something out and i get through to Punjab
    What the !!!! is "punjab"
  • Enfieldian
    Enfieldian Posts: 2,893 Forumite
    Part of the Furniture Combo Breaker
    HSBC seem to use centres everywhere.

    The last call was from the Phillipines.

    The normal process seems to be for them to try and run through a script as quickly as possible, interrupting you constantly and deviating totally from the whole topic that you originally wanted to discuss.

    Infuriating.

    I have gone back to dealing with them in writing only now.
  • Kavanne
    Kavanne Posts: 5,093 Forumite
    williham wrote: »
    What the !!!! is "punjab"
    It's an area of India
    Kavanne
    Nuns! Nuns! Reverse!
    'I do my job, do you do yours?'
  • RobertoMoir
    RobertoMoir Posts: 3,458 Forumite
    Part of the Furniture Combo Breaker
    williham wrote: »
    What the !!!! is "punjab"

    I think if you're a little Englander, that's the name for everything outside of our lovely island that isn't western Europe or the states.
    If you don't stand for something, you'll fall for anything
  • olly300
    olly300 Posts: 14,738 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    I've been put through to call centres around the world. The rudest people I've been put through to so far have been from the UK and the US.

    The US technical support refused to change my account to the right gender when I pointed out that I wasn't male.

    The UK cases are too numerous.

    The ones in India can be obtuse they are polite but I've found out after being with 3 that it's an act. As the Scottish call centre when I had a problem just kept redirecting me to another department until I was cut off, there as at the Indian call centre they pretended not to understand. Once I had the regulator involved in my case the people at the Indian call centre had no problems understanding my call.

    I work with people from all over the world and it's funny to hear Indians who work in the UK (they are over on working visas) argue with banking call centres in India for Indian Banks. In addition even if there are quite a few staff in the building who speak different Indian languages it's amazing how the call centre operator only speaks English. :rolleyes:
    I'm not cynical I'm realistic :p

    (If a link I give opens pop ups I won't know I don't use windows)
  • sturll
    sturll Posts: 2,582 Forumite
    1,000 Posts Combo Breaker
    Kavanne wrote: »
    Which bank is it?

    I work in a bank's UK call centre but, SHOCK HORROR, we do employ people of foreign origins.

    Which i have no problem with.

    But would you employ someone who couldn't drive to be a chauffeur? No. Similarly someone who can't speak good English shouldn't work in a call centre.
  • sturll
    sturll Posts: 2,582 Forumite
    1,000 Posts Combo Breaker
    williham wrote: »
    What the !!!! is "punjab"

    If i could have understood a word he was saying id have put is real name. However i couldn't so he can be assumed to be called Punjab, or Amjad, or Asif if you like?
  • williham
    williham Posts: 1,223 Forumite
    sturll wrote: »
    If i could have understood a word he was saying id have put is real name. However i couldn't so he can be assumed to be called Punjab, or Amjad, or Asif if you like?
    :confused: A little rant is fine, racism isn't ;)
  • sturll
    sturll Posts: 2,582 Forumite
    1,000 Posts Combo Breaker
    williham wrote: »
    :confused: A little rant is fine, racism isn't ;)

    Give it a rest you idiot.
  • williham
    williham Posts: 1,223 Forumite
    sturll wrote: »
    Give it a rest you idiot.
    Yeah I'm the idiot :rolleyes:
This discussion has been closed.
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