Call centres abroad

sturll

So i phone my bank to sort something out and i get through to Punjab who speaks about as much English as... Well pretty much every other person who ive ever spoken to in a foreign call centre.

But what really gets to me is how they pretend to know what your talking about, they are 6,000 miles away, live in a completely different world and they try and relate to you.

But the beauty is when you finally give in, you finally get frustrated that what should have been a quick 2 minute call has been dragged on for 20 minutes due to the muppet on the other end of the phone misinterpreting every single word you say and dates, don;t even start me off on dates. Do these people even know numbers? How can five sound like one???? Anyway so you say "Please put someone on who can speak English" and in the thickest Indian accent imaginable you make out the reply "I ama speaka goodish Englisht" Yeah ok mate, thats why i phoned up for an additional card and you thought i was talking about mortgages, overdrafts and everything else but the !!!!ing thing i phoned about.

:mad:

dmg24

sturll wrote: »

So i phone my bank to sort something out and i get through to Punjab who speaks about as much English as... Well pretty much every other person who ive ever spoken to in a foreign call centre.

But what really gets to me is how they pretend to know what your talking about, they are 6,000 miles away, live in a completely different world and they try and relate to you.

But the beauty is when you finally give in, you finally get frustrated that what should have been a quick 2 minute call has been dragged on for 20 minutes due to the muppet on the other end of the phone misinterpreting every single word you say and dates, don;t even start me off on dates. Do these people even know numbers? How can five sound like one???? Anyway so you say "Please put someone on who can speak English" and in the thickest Indian accent imaginable you make out the reply "I ama speaka goodish Englisht" Yeah ok mate, thats why i phoned up for an additional card and you thought i was talking about mortgages, overdrafts and everything else but the !!!!ing thing i phoned about.

:mad:

Are you sure hadn't gone through to Liverpool?

bluffer

i remember reading somewhere that if you ask them where they are ie uk or india they have to tell the right answer. maybe it was just one company though.

i'm with 3 and i always seem to get the lets read the script no matter what boys and girls in mumbai ( or wherever they are in india )

Merlinexcalibur

To all overseas call centres. :cool:

WEEGIE

Sometimes when phoning Sky you are put through to India, I just say 'listen I will 'phone back in two minutes'. I keep 'phoning until I reach someone in the U.K. btw, I do not have anything against Indians or any one from another country, but I find call centre staff in India do not understand my Scottish accent.

Merlinexcalibur

01506 831609 is the non 0844 expensive number for Sky ... which will usually get you through to the UK call centres.

WEEGIE

Merlinexcalibur wrote: »

01506 831609 is the non 0844 expensive number for Sky ... which will usually get you through to the UK call centres.

I've tried that, most times you get through to Scotish call centre, but at peak times it is the luck of the draw.

Merlinexcalibur

I suppose. Yes, it is the luck of the draw. But least it's cheaper than the 0844 number, no 'press 1 for ...' and the waiting eg cost whilst you run through the menu system then get someone overseas. :rotfl:

trevormax

not so much a dig at indian call centres (however I find they are the worst for this) but whenever I phone a tech helpline, the most annoying this is when they go through what is obviously a script they have in front of them to try to fix the problem.

Me: yes hello, my internet is not working
call centre: ok first thing i'd like you to do is turn off your monitor and then turn it back on
me: why, that has nothing to do with the internet
call centre: yes but i'd like to rule it out first
me: fine monitor is off, and back on, oh lookie, the internet is still not working
call centre: ok next thing sir please can you unplug the mouse
me: DIE CALL CENTRE SCUM AAARRRGGHHH

dont get me started on trying to cancel a mobile phone contract

Kavanne

Which bank is it?

I work in a bank's UK call centre but, SHOCK HORROR, we do employ people of foreign origins.

cassie55

I find it's frustrating when you need to deviate from the norm and they can't understand you or know what to do.

My husband called a bank about an issue with his mum's account and got through to an Indian call centre. They confirmed that they could see he had power of attorney noted on her account but didn't know what that meant.

They inisted they could not discuss any account details with him and said they had to speak to his mum. She was in hospital at the time and wouldn't have been able to deal with any financial issues anyway.

They then said that as it seemed he had access to her account which is illegal (!), they were suspending her account, freezing internet access to the account and cancelling her debit card.

My husband kept saying that power attorney allowed him access but they refused to believe him saying that no one was allowed access to anyone else's details! :mad:

My husband has his personal and business accounts at the same bank and so he called his personal business advisor the following morning. They were horrified but because the cards had already been cancelled and internet access revoked, it took over 2 weeks to get everything sorted out.

We did get sent a crate of wine as an apology though!

I don't care where in the world I speak to but I do expect people to know what they are doing.