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Call centres abroad
Comments
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Which i have no problem with.
But would you employ someone who couldn't drive to be a chauffeur? No. Similarly someone who can't speak good English shouldn't work in a call centre.
but thats the companies fault if they employ someone who cant speak or understand english, you would have thought they companies would specify english to be understood and spoken to a certain extent0 -
but thats the companies fault if they employ someone who cant speak or understand english, you would have thought they companies would specify english to be understood and spoken to a certain extent
Would the recruitment not be handled locally? I can't see them all popping over to "Canada Square" for an interview....
Someone who has a "good" grasp of English but thinks that they are fluent interviewing someone who just about speaks it therefore thinking they are competent for the role.....
Recipe for disaster.0 -
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davidlizard wrote: »
I suggest that if someone does not want to conduct business with a foreign call centre, then change to a company that uses UK call centres, or at the very least complain to the company that has chosen to shed British jobs by exporting call centres abroad to save money for their shareholders.Like good food and drink?
Try Hotel Chocolat and Baileys.
:drool: :drool:0 -
I've read about 2 articles and seen a program where they have stated that graduates in India are refusing to go into call centre work ,or trying to get out of it because they see it as a dead end job with ridiculous working hours.
Therefore the call centres are now recruiting anyone who can speak enough English to read the scripts.
So don't be surprised if you start be directed to more call centres in other countries like the Philippines and South Africa.I'm not cynical I'm realistic
(If a link I give opens pop ups I won't know I don't use windows)0 -
When I worked for a national security company, their call-centre was in Mumbai.
Even when the call-centre called me I could not understand the caller, and I knew what he was calling about!!!
And Sky call-centres are in Dunfermline and Livingstone. Dont think those places are in India???0 -
I had to phone Nectar about missing bonus points, (lucky got an 0800 via say no to 0870) the call centre sounded like it was in India.
It was difficult to make the person understand my query. She was friendly enough BUT It was a bit like banging my head!!!0 -
And Sky call-centres are in Dunfermline and Livingstone. Dont think those places are in India???Like good food and drink?
Try Hotel Chocolat and Baileys.
:drool: :drool:0 -
foreign call centres oh the joy
one of them thought 81 was my age and not my year of birth and billed me appropraitely
and then took 2 months to refund the cancelled policy
another didnt know a fiat was a car, !!!!!! :rolleyes:
and the phone company that had to transfer me to ''technical'' because i had the wrong sim by mistakethings arent the way they were before, you wouldnt even recognise me anymore- not that you knew me back thenMercilessKiller wrote: »BH is my best mate too, its ok
I trust BH even if he's from Manchester..
all your base are belong to us :eek:0
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