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sent special delivery, not delivered who is at fault

135

Comments

  • Torby
    Torby Posts: 1,704 Forumite
    was wondering about the post code myself...if compensation is payable...is there a chance it will be for the face value of the tickets?....after all...no one got to go...
    I'm now a retired teacher... hooray ...:j

    Those who can do, those who can't, come to me for lessons:cool:

  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Torby wrote: »
    was wondering about the post code myself...if compensation is payable...is there a chance it will be for the face value of the tickets?....after all...no one got to go...

    only if consequential loss insurance was purchased i would have thought
    the tickets havent been lost so the OP hasnt lost anything IYKWIM
    in any case if the address is wrong theres no claim,however what happened ot the PO address check?
  • sunnysea83
    sunnysea83 Posts: 1,351 Forumite
    I would go online to RM website and put in for a redelivery as your buyer for next avaliable date otherwise they will get returned to you after 7 days and paypal will refund
  • Maysie
    Maysie Posts: 2,379 Forumite
    i thought that they check the address in your local branch as they put special delivery on it? They confirm the address is on the system? Would that have not shown that something was wrong?
  • saving123
    saving123 Posts: 359 Forumite
    Part of the Furniture 100 Posts
    The special delivery receipt shows the correct address so i think royal mail are to blame
  • saving123
    saving123 Posts: 359 Forumite
    Part of the Furniture 100 Posts
    I just checked on the royal mail site and the item is now showing that its been delivered and signed for?!
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    well they probably either redelivered it after your enquiry or your customer went to the DO
  • saving123
    saving123 Posts: 359 Forumite
    Part of the Furniture 100 Posts
    they delivered it to the wrong address, the buyer picked them up today
  • juju11_2
    juju11_2 Posts: 180 Forumite
    Maysie wrote: »
    i thought that they check the address in your local branch as they put special delivery on it? They confirm the address is on the system? Would that have not shown that something was wrong?

    Whenever I send something woth RM at the Post Office that is Recorded or special delivery, they normally type the postcode into their computer to confirm the address and so that its printed on the reciept they give you that has the tracking number on.

    So, surely if the Post Office did this and accepted the package/envelope they have accepted the item as correctly addressed and it is their fault it's not been delivered???
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    as i said before,what does RM's postcode checker show the address as
    if the package was addressed as per RM's data then there shouldnt be an issue
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