catalogue accounts

cifpower

Yup. I'm grand. Tired though, Might head up to bed soon!

I hope the two catalogues can work through the issues quickly and get you can up and running.

never-in-doubt

bigbum wrote: »

Evening guys,

i've recently been a victim of fraud. Someone has hacked into my catalogue accounts and ordered £100's worth of goods.

Thankfully one catalogue company suspended the account before any goods were despatched but the other company let the orders through and goods were fraudulently sent.

Anyway, it's being investigated by the companies concerned, but i've been told future orders can only be placed by phone and must be paid for up-front. So i guess i now effectively have a cash account.

It's all very inconvienient, but what are the chances of me getting my credit account back? The companies aren't really giving me much info. No letter has been sent as promised and i'm not sure what's going on with my accounts.

Also, will i still be getting those precious green 'o's on my credit file?

Hiya stranger - nice avatar

Sorry to hear about this - right, you're details will now have a nice little slot within the ranks of Synectics Solutions. Have a read here:

http://www.synectics-solutions.com/proj_siramota.asp

or

http://www.synectics-solutions.com/proj_sirafin.asp

Anyway, wouldn't worry about it cos they will have a delivery address etc and assuming they were ordered online, they will have an IP address and many more factors.

I'd be more worried about how your account was 'hacked' - did you leave it logged in at work/out and about? Its not the typical fraud right now so that's why they have taken the action they have - it does sound dodgy lets put it that way (don't shout at me!).....

Just bear in mind right now the catalogue will probably think it is you so won't tell you too much.

Also, for it to happen on two accounts is rare - lets hope you didn't leave the accounts logged in cos if so you'll be liable for not protecting your details i'm afraid!

Sorry to sound mean but the truth is that this type of fraud doesn't happen often and so looks extremely dodgy.....

Out of interest, your credit files will show a fraud indicator against the accounts or as a minimum, show as frozen (zzz's or U)......

I'd write a letter of confirmation that you know nothing about this and confirm you don't use public computers or log in from work. This may make them talk to you a little more - i'd even go to the cops (even though they won't do much) cos at least it shows you're willing to help....

bigbum_2

never-in-doubt wrote: »

Hiya stranger - nice avatar

Sorry to hear about this - right, you're details will now have a nice little slot within the ranks of Synectics Solutions. Have a read here:

http://www.synectics-solutions.com/proj_siramota.asp

or

http://www.synectics-solutions.com/proj_sirafin.asp

Anyway, wouldn't worry about it cos they will have a delivery address etc and assuming they were ordered online, they will have an IP address and many more factors.

I'd be more worried about how your account was 'hacked' - did you leave it logged in at work/out and about? Its not the typical fraud right now so that's why they have taken the action they have - it does sound dodgy lets put it that way (don't shout at me!).....

Just bear in mind right now the catalogue will probably think it is you so won't tell you too much.

Also, for it to happen on two accounts is rare - lets hope you didn't leave the accounts logged in cos if so you'll be liable for not protecting your details i'm afraid!

Sorry to sound mean but the truth is that this type of fraud doesn't happen often and so looks extremely dodgy.....

Out of interest, your credit files will show a fraud indicator against the accounts or as a minimum, show as frozen (zzz's or U)......

I'd write a letter of confirmation that you know nothing about this and confirm you don't use public computers or log in from work. This may make them talk to you a little more - i'd even go to the cops (even though they won't do much) cos at least it shows you're willing to help....

NID, hi mate. Hope you're keeping well.

I honestly, don't know what to say. I only ever access banking/credit cards/ catalogue accounts etc from my home computer. I'm the only person who uses it, so i have no idea how my accounts were hacked. Even my mum found out the same thing had happened to her in the same week with her catalogue - i'm baffled!

I'll have a read of those links you posted, thanks.

The orders were placed on line, so hopefully the IP addresses would have been noted as you suggested. They also changed the delivery address to an area of the country i've never visited. The company who were savvy enough to cancel the order thought it was strange the delivery address had been changed. That's what triggered the fraud issue. I wouldn't have known anything about the fraudulent orders until my statements arrived!

I'm really worried now, i've been wracking my brain trying to figure it out.

So this kind of fraud is rare then? I didn't even think to go to the police. Bl00dy hell, what a mess :mad:.

I guess, i have to get in touch with credt ref agencies and see what info they hold.

I'm now constantly checking my accounts and have all sorts of anti-spyware, malware and god-knows what else on my computer.

Thanks for the info.

never-in-doubt

bigbum wrote: »

NID, hi mate. Hope you're keeping well.

I honestly, don't know what to say. I only ever access banking/credit cards/ catalogue accounts etc from my home computer. I'm the only person who uses it, so i have no idea how my accounts were hacked. Even my mum found out the same thing had happened to her in the same week with her catalogue - i'm baffled!

I'll have a read of those links you posted, thanks.

The orders were placed on line, so hopefully the IP addresses would have been noted as you suggested. They also changed the delivery address to an area of the country i've never visited. The company who were savvy enough to cancel the order thought it was strange the delivery address had been changed. That's what triggered the fraud issue. I wouldn't have known anything about the fraudulent orders until my statements arrived!

I'm really worried now, i've been wracking my brain trying to figure it out.

So this kind of fraud is rare then? I didn't even think to go to the police. Bl00dy hell, what a mess :mad:.

I guess, i have to get in touch with credt ref agencies and see what info they hold.

I'm now constantly checking my accounts and have all sorts of anti-spyware, malware and god-knows what else on my computer.

Thanks for the info.

Hiya

Ok, to try and breakdown your concerns - here goes!

1. If you've never given out details then you'll be fine. Obviously the first thing that anyone will look at is the IP address as this would confirm to a street address, where the order was originally placed. This won't be your street so you will be ok.

2. Regards to internet security, malware and spyware programs are a waste of money. Buy one good item like Norton Internet Security that does everything for you (£30).... that will straight away quarrantine most your malware and spyware programs as they in themselves are sometimes malicious.

3. It could be that you had someone outside in a car who connected to your unsecure network, if you haven't secured it properly? A host of things could be to blame, but should be picked up easily enough.

4. Whoever signed for the goods at the address would have left something behind, such as packaging or mail or witnesses so don;t worry too much.

5. You don't need to go to the cops as they never stole from you, they stole from the clubby direct who would have to report it to the police. Chances are though that the delivery address was listed on Synectics Solutions which means that the clubby may nave rejected the order as soon as that address flagged up? Who knows.

6. Regards to Synectics, you need to ensure when everything is sorted that you tell both clubbies to confirm to Synectics that any details about you are removed. It is normal for them to warn about your address (kinda a blacklist) until this is resolved - put it this way, any catalogues you order from will need a signature now.

7. Don't waste your time with CRA's - hold fire until this has been sorted. Its a waste of money as you'll have to do it again in a month so best just wait - it won't affect you cos they will remove anything fraudulent anyway.

Last piece of advice - stop worrying! Its not your fault, you didn;t ask for this and you certainly didn;t steal the goods or take any part in it so you have nothing to worry about.

victor-meldrew_4

never-in-doubt wrote: »

Hiya

Ok, to try and breakdown your concerns - here goes!

1. If you've never given out details then you'll be fine. Obviously the first thing that anyone will look at is the IP address as this would confirm to a street address, where the order was originally placed. This won't be your street so you will be ok.

2. Regards to internet security, malware and spyware programs are a waste of money. Buy one good item like Norton Internet Security that does everything for you (£30).... that will straight away quarrantine most your malware and spyware programs as they in themselves are sometimes malicious.

3. It could be that you had someone outside in a car who connected to your unsecure network, if you haven't secured it properly? A host of things could be to blame, but should be picked up easily enough.

4. Whoever signed for the goods at the address would have left something behind, such as packaging or mail or witnesses so don;t worry too much.

5. You don't need to go to the cops as they never stole from you, they stole from the clubby direct who would have to report it to the police. Chances are though that the delivery address was listed on Synectics Solutions which means that the clubby may nave rejected the order as soon as that address flagged up? Who knows.

6. Regards to Synectics, you need to ensure when everything is sorted that you tell both clubbies to confirm to Synectics that any details about you are removed. It is normal for them to warn about your address (kinda a blacklist) until this is resolved - put it this way, any catalogues you order from will need a signature now.

7. Don't waste your time with CRA's - hold fire until this has been sorted. Its a waste of money as you'll have to do it again in a month so best just wait - it won't affect you cos they will remove anything fraudulent anyway.

Last piece of advice - stop worrying! Its not your fault, you didn;t ask for this and you certainly didn;t steal the goods or take any part in it so you have nothing to worry about.

hiya big bum,sorry to hear your bad news.perhaps your e mail has been compromised,as your box would prob have your log in details etc.

bigbum_2

victor-meldrew wrote: »

hiya big bum,sorry to hear your bad news.perhaps your e mail has been compromised,as your box would prob have your log in details etc.

Thanks VM. I've changed my passwords now, so hopefully that'll help in someway.

How you keeping? Is work going well?

bigbum_2

never-in-doubt wrote: »

Hiya

Ok, to try and breakdown your concerns - here goes!

1. If you've never given out details then you'll be fine. Obviously the first thing that anyone will look at is the IP address as this would confirm to a street address, where the order was originally placed. This won't be your street so you will be ok.

2. Regards to internet security, malware and spyware programs are a waste of money. Buy one good item like Norton Internet Security that does everything for you (£30).... that will straight away quarrantine most your malware and spyware programs as they in themselves are sometimes malicious.

3. It could be that you had someone outside in a car who connected to your unsecure network, if you haven't secured it properly? A host of things could be to blame, but should be picked up easily enough.

4. Whoever signed for the goods at the address would have left something behind, such as packaging or mail or witnesses so don;t worry too much.

5. You don't need to go to the cops as they never stole from you, they stole from the clubby direct who would have to report it to the police. Chances are though that the delivery address was listed on Synectics Solutions which means that the clubby may nave rejected the order as soon as that address flagged up? Who knows.

6. Regards to Synectics, you need to ensure when everything is sorted that you tell both clubbies to confirm to Synectics that any details about you are removed. It is normal for them to warn about your address (kinda a blacklist) until this is resolved - put it this way, any catalogues you order from will need a signature now.

7. Don't waste your time with CRA's - hold fire until this has been sorted. Its a waste of money as you'll have to do it again in a month so best just wait - it won't affect you cos they will remove anything fraudulent anyway.

Last piece of advice - stop worrying! Its not your fault, you didn;t ask for this and you certainly didn;t steal the goods or take any part in it so you have nothing to worry about.

Thanks NID,

you're right, i'm not going to worry about it, it's not worth the aggro.

I'll write to the companies concerned, even if they can't tell me anything at the moment, at least there will be something from me on file.

I must admit, i don't pay for any internet security. I use the free versions off cnet or filehippo .

But yeah, like you said, i think i'll leave it until i've heard from the companies concerned before contacting CRA. No point wasting money on a credit report at this stage.

Thanks for your help again. At least that has put my mind at ease. :beer:

bigbum x

PNPSUKNET

Jacamo is a really easy one to get, its smae group as jdwilliams but under a diff arm the prices are the same and you can still get it even having a jdwilliams acc

CocoPopsLover

Sorry to hear what u went through BigBum

x

digitalphase

Sorry to hear that Bigbum