T-mobile change in T&C

boloney

in Poland, where I`m from network PLUS witch belongs to Vodafone changes T&C and they let customers go without penalty.couple years ago network ERA witch belongs to t-mobile changes T&C and they don`t inform customers about rights to withdraw without penalty, this year they get penalty for that, about 450 000 GBP.
so i think we still have chance

boloney

did anyone look at www moneyclaim gov uk/csmco2/index.jsp? maybe thats the way how we can do it?
i can`t post link, so i delete dots

hemmy1

Hi All,

I have been eagerly reading all the info you lot have kindly been providing, so thank you. I spent most of the weekend drafting this so thought it would be good to share. It's a substantial complaint letter (1100 words) covering Ofcom Section 9 and the EU directive previously mentioned. Plus T-mobiles own terms and definitions which clearly define 'roaming' as part of the 'agreement' hence a cause of 'material detriment' etc etc....

I have sent copies by registered post to the MD (Richard Moat), Legal director (James Blendis), Ofcom and their complaints department, plus emailed T-Mobile also.

Guessing they will keep quite and only settle with those customers that pursue the small claims path.

Sorry it is so late in the day! As I know the deadline is the 25th of June. So here is the letter - feel free to borrow....

!!!!!!/n4zfX

Please if a regular use can verify and re-post link....

cheers

aimake

hi hemmy,
totally agree with you. They will settle, but only with those of us who are going to argue their case hard and long enough. I think they want to find out whether people mean business. I guess from their point of view, whats there to loose? We want to leave anyways.

Btw, a friend of mine just sent me the below link. 3 in Ireland had to quote the EU directive when they made changes to their t&c. (interesting dont you think?)

http://www.three.ie/pricechanges/

aimake

hemmy1 wrote: »

Hi All,

I have been eagerly reading all the info you lot have kindly been providing, so thank you. I spent most of the weekend drafting this so thought it would be good to share. It's a substantial complaint letter (1100 words) covering Ofcom Section 9 and the EU directive previously mentioned. Plus T-mobiles own terms and definitions which clearly define 'roaming' as part of the 'agreement' hence a cause of 'material detriment' etc etc....

I have sent copies by registered post to the MD (Richard Moat), Legal director (James Blendis), Ofcom and their complaints department, plus emailed T-Mobile also.

Guessing they will keep quite and only settle with those customers that pursue the small claims path.

Sorry it is so late in the day! As I know the deadline is the 25th of June. So here is the letter - feel free to borrow....

!!!!!!/n4zfX

Please if a regular use can verify and re-post link....

cheers

Hi hemmy,
reads really well. Good Job.
Btw, I sent a registered letter with similar content about 10 days ago to their Customer Resolutions Team. However, even though records show it has been signed for and delivered, t-mob has failed to comply with their own 'code of practice' by acknowledging my letter within 3 days. Why am I not surprised. Surely Russel Taylor and his escalation team must realise how damaging not responding to a (still paying) customer is for their brand! I am going to write to the t-mobile headoffice in Germany and will provide evidence how badly my case has been handled by their UK operation. See what they have to say.

Adamr

Nice letter, I'm going to phone Ofcom today and see what they have to say about it. I'll report back.

Still no answer to my email I sent on friday.

harj1185

Got a reply to the email I sent to the cust.rel address:

Hi Mr Mehat,
Please write to the address below as I can not deal with your issue.

Complaint Investigation Team
Doxford Contact Centre
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
Tyne and Wear
SR3 3XN
Kind Regards
Malcolm Leighton
LoyaltyTeam
T-Mobile

What's everyone doing now?

Is it best to just cancel this and pursue through small claims court? Or can I keep it running and do the claim at the same time?

sporedude

aimake wrote: »

Hi hemmy,
reads really well. Good Job.
Btw, I sent a registered letter with similar content about 10 days ago to their Customer Resolutions Team. However, even though records show it has been signed for and delivered, t-mob has failed to comply with their own 'code of practice' by acknowledging my letter within 3 days. Why am I not surprised. Surely Russel Taylor and his escalation team must realise how damaging not responding to a (still paying) customer is for their brand! I am going to write to the t-mobile headoffice in Germany and will provide evidence how badly my case has been handled by their UK operation. See what they have to say.

You do know they dont operate under T-Mobile in Germany right?

hemmy1

aimake wrote: »

hi hemmy,
totally agree with you. They will settle, but only with those of us who are going to argue their case hard and long enough. I think they want to find out whether people mean business. I guess from their point of view, whats there to loose? We want to leave anyways.

Btw, a friend of mine just sent me the below link. 3 in Ireland had to quote the EU directive when they made changes to their t&c. (interesting dont you think?)

three.ie/pricechanges/

Aimake, that is very interesting and T-mobile should of done the same. This really makes T-Mobile look bad.

Has anyone started small claims proceedings yet? It really doesn't feel like they are going to engage with this matter of the laws they are clearly breaking. No reply indicates they acknowledge they are in the wrong.

I can't afford my cancellation fee so I will just stop using my phone on the 25th and get a pay as you go SIM. I tried to get my PAC code but found out this is effectively a request canceling the contract and again I can't afford it. However I will claim for any additional charges I incur due to this inconvenience.

What would be nice though is if T-Mobile had to back down and not only honor the most persistent of complainers but actually followed the law and informed all customers of their right to cancel.

After all I'm sure a lot of people would be interested and would benefit if only they had legally been informed. I have no sympathy for T-Mobile, if times are hard then so be it don't start re-writing your own industry regulations....

sporedude

Bleh I dont have any sympathy for T-mobile for different reasons, Such as moving jobs from Scotland to the Phillipines. I hope they go bankrupt, I really do.