Consumer Rights Discussion area

flyer

In March, I bought an Ipod from a High Street retailer. Recently, one of the buttons has started sticking so I'm taking it back tomorrow. Can someone please remind me of my rights under the Sale of Goods Act? Is it replace or repair, or can I ask for my money back?

Fran

Trading Standards website

flyer

Thanks Fran. I'm going shortly and will post result here.

flyer

The store in question was Comet and they replaced the ipod without even looking at it!

jstyles

I would appreciate an answer as I am preparing to write to Tesco CEO about this:

My pensioner mother bought a Daewoo digi-box about 18 months (certainly less than 2 years) ago. It completely failed in July. She then, rather naively, went back to Tesco and bought another (different make) digi-box as a replacement.

I only became aware of this at the start of August and I should have though an £80+ (yes, that much - she has the receipt!) should last more than one to two years!

Visiting Tesco, I was told that a) the guatantee only lasted a year, b) they had no further responsibility to my mother over this (amazing attitude given that she bought a further box from them less than a month earlier!) c) I should try their Customer Services (0845!) number if I wanted more Customer Services info!!

A totally shoddy response to me I thought.

Can anyone advise me as to where I stand legally. Or even just give an opinion.

I plan to write direct to the CEO to bend his ear about the staffs' attitude anyway. But I'd also like to get some comeback if possible by way of compensation for th epremature death of this digi-box. I don't expect a full refund or anything - gotta be reasonable about it! Or should I send it back to Daewoo?

No idea how to proceed despite reading Q&A on Trading Standards website.

Would really appreciate comments from this site's experts.

Thanks in advance!

shopbot

jstyles......
The law says that the goods should last for a reasonable amount of time however this varies depending on the type of product and the usage. Your view is that the goods have failed prematurely however the law might see this differently. My advice is to have a telephone conversation with your local Trading Standards department to get their view.

Another point to remember is that the contract for the sale of goods is between your Mother and Tesco. Strictly speaking Tesco could insist on only dealing with your Mother.

A separate issue was how you were dealt with instore. You should complain about this if you were treated rudely.

derrick

Tesco CS head office:- 0800 505555

Forget about the warranty as they are in addittion to your statutory rights under the SALE OF GOODS ACT, quote this when you make the complaint, and yes goods should be "of satisfactory quality,fit for purpose and as described"

Have a look at some of the sites below for more info.

http://www.dti.gov.uk/ccp/topics1/guide/sogconsumerguide.pdf



http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm



http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping/default.htm

http://news.bbc.co.uk/1/hi/programmes/working_lunch/1504072.stm

http://www.consumerline.org/

http://www.tradingstandards.gov.uk/

jstyles

Thanks to both Shopbot and Derrick for your useful data. Much appreciated.

phan_2

Can anyone tell me who I can complain to about Clydesdale Financial Services. I discovered 8 days ago that they continued to take money from my bank account through direct debit for the past 8 months even though I had paid off the full amount on time. I called them and they have said they will refund me the amount they took. I am very angry with them as I didn't even receive an apology from the person on the phone. I would appreciate any information on this subject.

RufusA

phan,

Prior to complaining it would be worth contacting Clysdedale by letter explaining why you are disatisfied and what response you would like and when you would like it by. A reasonable response from them would be a refund of the money, plus interest lost (or similar) and a letter of apology within 28days of your letter. If nothing else this gives you a paper trail to show that Clysdedale didn't take action.

As they are a financial organisation the Financial Ombudsman would be the best place to complain *AFTER* Clysdedale had failed to resolve the matter satisfactoraly.

However TBH if you get a full refund of overpaid money then I doubt the FO would be very interested to expend much effort in interveening.

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

HTH - Rufus.