i really need to RANT!!!

lisa21

I can't believe how rude the cashier in the post office has just been to me. I had a few ebay auctions ending last night and I packaged everything up and took them down to post this morning. After I got home, about an hour later, I realised that I had very stupidly sent someone the wrong item. I knew it was a long shot but I wondered if I might still be able to catch it before the parcel was collected from the PO so I tried calling them - no answer so I went back.

I asked the cashier if it was at all possible for me to get a parcel back that I had posted this morning if it hadn't already gone, if not that was fine - it was my mistake and I'd sort it out another way (my exact words). To which she replied 'Oh for GOD'S SAKE! do you have any idea how many parcels i have here?' (1 bag from what i could see). so I replied, well if it helps, it's in a bright pink packing bag......at which point she cut me off with 'are you for real?? that would take me over an hour.' There were several people close by and I was embarrased by the way she was speaking to me by this point so I just said don't worry and left.

But now I'm home I'm really annoyed at how she spoke to me!! Should I bother complaining do you think? It's my local PO and I use it once a week or more so I'll almost certainly see her again in the very near future. I'm really annoyed I didn't say something back at the time, but....:mad:

should I complain??

sinw

You Should Always Complain......

Dont think they are allowed to give u post back, but i may be wong xx

lisa21

thanks hun... I wasn't sure if they were allowed to do that either but I wasn't that bothered about the fact that I didn't get the parcel back, it's purely her attitude. just realised I don't know her name tho...could probs describe her tho (evil old hag...!!)

Wkdwill

I would deffinately complain about the way she spoke to you, but ive been told before that once you hand a letter/parcel over they cant give you it back, I have once tried as I forgot to put something in a card and even though I knew the cashier very well they still couldn't do it.

Hintza

Do they know you? I also thought they wern't allowed to give it back but I have had to rescue a few from the delivery office (I have an account) for varios reasons (wrong item, cancelled orders etc).

But the main reason I got an account was I couldnb't be bothered with the huffy attitude of the PO counter staff.

Go in and ask to see the manager but don't make an issue out the parcel just the way she spoke to you.

Rats09

Hi, I think you have every right to complain about her attitude towards you, she had no right to be so rude.

I did the exact same thing with 2 parcels a few years ago and I phoned the post office as soon as I realised. They weren't able to give me back the parcels but they still had them sitting there so they asked me to rewrite the address labels and bring them in and between the cashier and myself we fixed the correct ones to the correct parcels. They were very helpful and made no fuss at all..........

mandragora_2

I think once it's in the system, the PO are obliged to deliver it to the address on the package - think about it, anyone could say they'd 'made a mistake' and needed to get any parcel or envelope back - the PO's job is to deliver it. I'm sorry her attitude was unhelpful, but you may not get very far with your complaint. Better off first of all to spend time trying to correct the damge of your own mistake - contacting the two buyers who won't be getting what they thought they'd get. Then, if you can be fagged, and wouldn't really rather sit down with a cuppa, give the post office a ring.

amersall

go and give her what for. dont let her get away with that, make sure there is quite a long queue and speak calmy and nice but loud, and then report her, some people make me sick how they get to do a counter job with an attitude like that, if you only need to change the adress label i dont know what all the fuss is about, she could have changed that for you, good luck with this

frivolous_fay

janeinlondon wrote: »

I always understood that they couldnt give back your parcels as they were in the custody of the Royal Mail once they had been handed over.

Cookie stuffer reported.
The observant amongst you will note jane has imbedded a shopping cookie in OP's quoted text.

cyril82

I think it is a requirement nowadays to work in a post office that you are miserable sour faced old git.

my post office used to complain when i would drop off 3 or 4 mail sacks of pre paid mail/parcels when i was selling on ebay despite the royal mail website telling me that is where i should take them, because "we don't get paid for these", they also didn't do anything to warrant being paid as this was before they were required to scan them all, but i just used to laugh it off and say "it's terrible that, you should complain to your bosses"....Well what did they think i was going to say, here's a few quid for your troubles perhaps? or "ok i'll deliver them myself, despite paying the organisation that you are part of to do it for me?".

One day i went in and the guy was particularly rude in front of several other customers and shouted that he was sick of me bringing pre paid mail there, it just so happened i was in particularly bad mood myself and i immediately snapped back at him "well if you don't like it pal you shouldn’t have opened a royal mail franchise, unfortunately you did and i have paid royal mail for these items who tell me to bring them here so shut your mouth and take them off me"

He never shouted at me again or complained, i think that cleared the air.

I have other post office stories about different post offices being rude when i have taken pre paid mail into their shops or have taken more than five items at a time, i often hear post office staff slagging off ebayers who "come in here with 10 parcels all pre-paid, we have to scan them all and we don't get paid you know" i don't see how that gives them to right to be rude to customers though.

So don't think you're on your own, i bet there are a few others who have experienced rudeness from post office staff, it appears alot of them are unhappy with they pay structure and the business as a whole and as usual it is the customers who bear the brunt of their frustrations.

sabz_saver

regardless of whether she was aloud or able to give you your parcel back, you paid for a service, how could she talk to you like that with that rubbish attitude. There ways of talking to people and that was damn right rude. If was in your situation I would have told her where to get off, and told her that if she needed to take classes in customer service.


Im sorry to hear what happened and definatetly think that you should complain, I would