Batter down your annual mobile costs article Discussion Area

Firemunchkin

mobilejunkie wrote: »

Sounds like TMTI; nothing to do with the phone warranty. Cancel it.

Thanks - it is TMTI, I have no idea what that is!

So, if I cancel it who do I phone if there's a problem with the device?!

I bought it from Dial-a-Phone online, so I should be able to just go to them right??

grumbler

Firemunchkin wrote: »

So, if I cancel it who do I phone if there's a problem with the device?!

Is it your first phone? How did you manage without TMTI so far?
If it's a fault you contact either the supplier (Sale of the Goods Act) or the manufacturer (Warranty).
If it's a service problem you contact the network.
If it's just a technical question you RTFM or search the internet - or pay TMTI for doing this for you.

mobilejunkie

Firemunchkin wrote: »

Thanks - it is TMTI, I have no idea what that is!

So, if I cancel it who do I phone if there's a problem with the device?!

I bought it from Dial-a-Phone online, so I should be able to just go to them right??

TMTI doesn't cover your phone as an insurance. It merely offers (in my experience extremely limited) assistance with technical questions on products (not just your phone).

All the usual suspect dealers automatically force it on you at the point of sale as a 30 day freebie, knowing thaqt many people - like you - don't read what they click on properly (or print it off at the point of sale) and end up paying for something they neither wanted or understood and (often) didn't know they had. Insurance is usually added on the same basis - and it it THAT which insures the device (for what that's worth). CPW websites now allow you to opt out (a recent development) at the point of sale (I expect due to some behind the scenes pressure based on complaints to third parties and sites like this one), although not always on both "freebies".

Read what you order on-line carefully and print it out - or things like this will always happen to you.

SternMusik

I called t-mobile today to haggle over my contract which is up for renewal. I must confess my haggling skills aren't great. For the last 18 months I paid over the odds for my contract given my usage.

Originally I wanted to go for an iPhone (currently I have a HTC Desire S) but the price plans and phones seem very expensive. I settled on a new phone (Samsung Galaxy S2) for free, and a £22,50 per month plan which gives me 300 minutes, 500 texts, unlimited internet (I use the internet a lot), free voicemail access, free calls to 08 numbers and 60 international minutes included (this is important to me). This compares to the £35 a month plan I am on at the minute, which doesn't have unlimited internet, free voicemail or free 08 numbers. However I did have to sign up for another 24 months. Maybe I could have haggled it down a bit more, but I got tired :-)

The international calls are the main reason I stay with t-mobile; other operators often have prohibitive call charges or make you pay £10 a month to get cheaper rates. Also, t-mobile customer service is quite good.

grumbler

SternMusik wrote: »

The international calls are the main reason I stay with t-mobile; other operators often have prohibitive call charges or make you pay £10 a month to get cheaper rates.

What's wrong with using landline override numbers providers like, say, 18185? Unless you call to mobiles in some exotic countries 60 minutes will cost you about £0.60-£3.

• International Callchecker Finds the cheapest way to call any country

SternMusik

grumbler wrote: »

What's wrong with using landline override numbers providers like, say, 18185? Unless you call to mobiles in some exotic countries 60 minutes will cost you about £0.60-£3.

Do you refer to calls made from a landline or mobile? I have very cheap international calls from my landline. From my mobile phone I have tried several 0845 services that connect you on to your international destination. Call quality/reliability was an issue so I stopped using them.

grumbler

18185 works from both landlines (short code access) and mobiles 020 landline access number.
http://www.18185.co.uk/mobilerates.php

The same for many other providers - check the link in my first post.

Can't promise your top quality though.

Firemunchkin

grumbler wrote: »

Is it your first phone? How did you manage without TMTI so far?

No need for sarcasm!! I've always bought my phones through the actual provider. I was with Orange for 11 years, then O2 for 2 years. So I always just phoned them up if I had problems. This is the first time I've done proper research into getting the cheapest deal and bought from a third party provider. Hence, having never heard of TMTI before or being familiar with who to call.

Thanks for all the guidance everyone - I've cancelled it. We'll see if I needed it after all!!

MartynJones87

Just tried to haggle with O2 where my contract ends in a couple of weeks. No success whatsoever. Tried to upgrade to a 30-day Simplicity contract but asked for a price to match Three.

Flat refusal from O2, was offered a 12 month Simplicity but that was £6/month more expensive than Three's 30-day plan.

Been an O2 customer for 4 and a half years, so disappointed at their lack of loyalty, but will happily switch to Three to save £7/month!!

moneypenny2k

MartynJones87 wrote: »

Just tried to haggle with O2 where my contract ends in a couple of weeks. No success whatsoever. Tried to upgrade to a 30-day Simplicity contract but asked for a price to match Three.

Flat refusal from O2, was offered a 12 month Simplicity but that was £6/month more expensive than Three's 30-day plan.

Been an O2 customer for 4 and a half years, so disappointed at their lack of loyalty, but will happily switch to Three to save £7/month!!

I'm the same, going over to Virgin for their £12 a month deal, unlimted texts, 1gb net and 1200 mins for £12, twice as much for half the price