The Mystery Shopping thread - VIII

Timmne

AndyInYorks wrote: »

I had a phone call from them about a job I'd done, where they said I hadn't submitted a picture of the store. They asked me to email it to them, which I did.

Next day, I get an email from them asking me to email the picture, which I did.

Next day, another phone call, asking for the picture, which I emailed again.

Next day (at about midinght) another email....

All this work, it's not worth it for the fee they pay.

How about emailing them a picture of you emailing them? (you might need to email them a picture of a picture of you emailing the picture, just to be sure).

Grrr it's like nobody there talks to each other and a system for managing these things is clearly too much to ask.

Having said that, if they have the same IT person as does the website, I feel for them, I really really feel for them!

Tesco_points_addict

I'm still none the wiser, emailed last night asking them to contact me but so far nothing!

Tesco_points_addict

juliecallum wrote: »

Morning
Has anyone been paid by Bare yet, I did job middle of April and have not been paid:mad: Could really do with it too, quite a large amount, I have checked bank details and they are correct, Any Ideas?????????

I think they pay on the 20th of the month.

TPAx

82much

jonno1001 wrote: »

12 jobs pending from the last fortnight and they have had the audacity to dock me 2 points for failing to post a report within 24 hours, despite their crap site being down. Needless to say i've fired off an e-mail in disgust.

I have been docked points too but I haven't had a reply from them, have you heard anything yet? :rolleyes:

tigergold

Morning all - a follow up from bare sharing info with that other company. Tried to log into beyond hello and it seems they must have wiped all the UK info as i can't log in, anyone else find this or is it just me. Not to bothered as I am sure i would not get work from them, still trying to get my 1st job wih bare

juliecallum

Tesco_points_addict wrote: »

I think they pay on the 20th of the month.

TPAx

Thank You, I thought they paid 15th, Too impatient:o

Tesco_points_addict

Ok have spoken to RE, they needed name and description of the staff member, but looking at the questioniare there was no where to put this! Bet I get docked points..not happy! I did have this info. by the way...lol

auntypog

Catlin wrote: »

I have just tried to complete my report for ISC for a visit tp a budget supermarket and I've come to the questions about employees knowledge but can't see anything in the briefing notes that says ask an employee questions. I've obviously missed something but just can't see what. I tried so hard to get this report correct as it's only my second job for them. I missed something and didn't get paid for the first one and ended up very out of pocket. At least with this one I have products that are useful.

As you say, they didn't request staff interaction on the brief so I ticked n/a and it went through without a query. I presume the question is there for when they do request it.

DebtHater

Just had an email from Optimum, they arent happy with the report I filed for the bowling centre yesterday

Apparantly, the client wont be happy with yes or no answers in the report, but my argument is what the hell are you supposed to put in the comments box when a yes or no answer is sufficient to that particular question?

auntypog

cte1111 wrote: »

I think that in general with RE. With Gap, they ask you the questions in the email, then you can answer them straight away, job done. If there is anything odd, then they might ring but generally much easier I think.

I got a bit annoyed with RE on Friday. Every time I do a job for a particular restaurant chain, any negative item is 'queried' by the client, e.g. they contradict it. It's got to the point that I find myself not putting things down as negative, just because I don't want the annoying phone call. Do they expect me to change my answers to suit the staff? If I said that they didn't offer me any side orders, there were no posters outside, and my food was burnt, why ring me to check if I'm going to change my story? It's like they just take their staff's word over the mystery shopper, in which case why do they bother with mystery shopping at all. Just ask the staff if they are doing an excellent job and save themselves the money.

Sorry rant over, not having a very good few days, too stressed and stupid phone calls make me feel worse. Time for a break from MS for a while for me.

If the client queries your report, RE are obliged to verify it with you. I presume some shoppers recant, so perhaps some clients think it's worth a try. What have they got to lose?

It is annoying but don't take it personally. I sometimes overhear my DH on the phone to RE saying affably. 'No, that's a lie.... That's a lie.... That one's definitely a lie. OK, thanks. Bye!'