anyone got 1st central car insurance?

Quentin

butler_helen wrote: »

I see. There is a grace period into the next month to get it sorted but assuming it needed renewing by the end of August I'd assume the OP is running out of that time too.

I shall move back to lurking!

They are out of time and cannot use the car to do the school run today!!

I can't drive I can't get my kids to school This is absolutely unacceptable.

1jim

Rather unfortunately the wife is picking up a new car tomorrow, we have been trying to get the insurance changed over for the last few days but due to their IT problems not been able to do it. Have just taken out new insurance and will cancel with 1st central as soon as they get back online. I made contact with Facebook page and they agreed that due to their problems it was reasonable to waive the cancellation charge, will make sure the charge is waived though and if not will take it to ombudsman.

No idea why this issue has gone on so long, though to be fair I'm not sure what else they could do with such a massive systems failure

sallyrsm

are first central going bust or something? This is the fourth day their systems have been down, and they can't renew or anything over the phone either. It doesn't sound good to me, think I might have to renew elsewhere, only got until Tuesday to do it...

1jim

Might be worth calling them now, just had a phone call from them to tell me that systems are back up and running
They've cancelled with no issues, back dated to yesterday, no cancellation fee. Refund on the way

Whilst frustrating not being able to sort these things out straight away they've not caused any trouble in leaving, proof of no claims and confirmation of cancellation already in my email inbox

maizieleeharris

1jim wrote: »

Might be worth calling them now, just had a phone call from them to tell me that systems are back up and running
They've cancelled with no issues, back dated to yesterday, no cancellation fee. Refund on the way

Whilst frustrating not being able to sort these things out straight away they've not caused any trouble in leaving, proof of no claims and confirmation of cancellation already in my email inbox

Hi
I have just tried calling and the same automated message saying they still have technical issues and website and call centre are still down :-(

1jim

Facebook message them, that's why I got a call back ;-)

cazzy2211

I have been with this company for two years now. I've never had a problem but now assume that is because I've never had to have any contact with them.

Before my renewal was due at the end of last month, I called up to have the Hire Car and Breakdown cover removed from the policy. Straight forward, I thought but sadly no.

The girl made the amendments to the policy and then accidentally credited my bank account with £94, thinking I had paid up front, whereas I pay by monthly installments. When I pointed out her mistake, she asked for my bank details to take the money back. I gave her the details and thought that would be the end of it, again, sadly no.

I watched my account for days and the funds never left but my first direct debit did and I was still being charged for the optional extras that I had cancelled. I called again and told my story and asked them to fix it, I was told a supervisor would need to look at it and would get back to me. That didn't happen.

I called again and told my story again, I was told a supervisor would need to look at it and would get back to me. That didn't happen.

I called again and told my story again, I was told a supervisor would need to look at it but he had only just gone into a meeting which would only last 5 minutes and he would definately get back to me that day. That didn't happen.

I called again today and told my story again, I also told the woman that I was fed up being told someone would call me back. She told me she would e-mail the supervisor and mark it urgent and he would call me back. It's now 16:20apm and I'm still waiting.

PLEASE CALL ME BACK 1ST CENTRAL!

How hard can it be to take back £94 and recalculate my direct debit? Hardly rocket science. I dread to think what it would be like if I had to make a claim.

While I was on to the woman today, I asked her to take Auto Renew off my account, she told me she wouldn't be able to do that for me right now and that I would need to call back a few weeks before my next renewal, I think she is hoping I'll get over this by then...... I doubt it.

1jim

Drop them a line on Facebook page, they certainly reply to those posts!

khylesean

After been offered a new job i was informed i needed business insurance, okay i thought i'll ring my insurance comapany 1st Central Insurance, i rang and i rang and i was on hold for 10 minute durations before hanging up i wasn't happy thinking of my mobile phone bill for a shocking service, I made a cup of coffee, made a sandwich, and ate my sandwich and drank most of my coffee by the time i was answered after 12 minutes Yipppeeeee i was told they had been having difficulties, thats fair enough but they need to then learn manners and not keep you waiting that length of time if they have problems leave an appropriate recording or a call back service would be GOOD!!!! personally i think its a lack of staff, i was then asked to hold my call for a few more minute as if i have all the time in the world really this only made it worse, they returned with my quote of 61 pound, but 30 pound is Admin, i didn't really have much choice as i needed this for my new post but come on again i think 30 pound is a bit excessive for admin to which i told him i'm clearly in the wrong job. After 20 minutes call over , i then visit my inbox to see a document saying they will ammend my monthly direct debit, Err think not iv'e just paid you for the full amount, aaarghhhhh so here i am back on the phone another 10 mins gone and counting as i type this poor review, Now call me old fashioned but poor service and errors won't get my business again hence i won't be renewing for such a shocking service!!!!!!!!!!!!!!!!!!!! Long rant i know.

Trinitrotoluene

Was about to buy this policy as suggested on Comparethemarket as cheapest, thought I best check there is nothing bad about the company online. I will not be bothering now - thanks all for posting your responses here.