Tesco misprices and discussion thread 11

chalkysoil

ampersand wrote: »

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chalkysoil - THIS IS DEFINITELY A H.O. FREEPHONE MATTER.

Tomorrow morning, please dial 0800-505555 and discuss each and every one of these instances. You should keep this number in your 'phone, ready to use at any cs point/store, when things are unsatisfactorily dealt with AND/OR Mr T policy is flouted. This is a staff training and standards issue and you must raise it as such. I am sure you can do this with calm polite repetition, if necessary, emphasising the distress and offence you have been subject to on each and every occasion, being finally moved to take this extraordinary step as a result of this last, utterly unpleasant and unwarranted treatment. This is the line to take - think Penelope Keith, think Joanna Lumley.
...and let us know, please[I'll be there pre-Channel demain:)]

Ok - I just phoned. The details will be passed on the the store manager etc and the staff member retrained. Give it a few months and I might set foot in there again if passing. The CS on the phone didn't even ask my name but apologised profusely and reitereated that the details would be passed on. Underwhelmed.

Forgetful

got tescos italian chopped tomatoes in garlic and olive oil... sel 39p or 3 for £1, but i only got one packet and i was charged 59p..dtd of 40p... so i wonder if 3 for £1 would have worked...

sinw

CAB once told me never phone, always write!!!

Dormouse

Forgetful wrote: »

got tescos italian chopped tomatoes in garlic and olive oil... sel 39p or 3 for £1, but i only got one packet and i was charged 59p..dtd of 40p... so i wonder if 3 for £1 would have worked...

I've bought these and the 3 for £1 definitely works. I think your store just had the wrong SEL as they usually are 59p each.

chalkysoil

sinw wrote: »

CAB once told me never phone, always write!!!

and to ensure a fast result copy your letter to another department, if they are anything like the Post office they send internal memos asking if the case hase been dealt with etc

Charming_Monkey

Miss Clarabelle

Ring Customer Services and tell them that you will be contacting Trading Standards. If an item is advertised at shelf as a price they should honour that price 1pm is a stupid time to be changing signage.

Then I would e-mail Terry Leahy

[EMAIL="terry.leahy@uk.tesco.com"]terry.leahy@uk.tesco.com[/EMAIL]

and with what you have just written.

French_Knickers

None of this is new sadly.

http://www.freewebs.com/sql-provida/how.html

Charming_Monkey

not to mention

http://tesco-complaint.blogspot.com/

plus all the websites they link too.

the182guy

Got a good one yesterday: Feed 4 for £5 meal deal. Went though self service and the deal did not get recognised as multibuys so was overcharged by £3.69. Went to CS, took 20mins but got back DTD (£7.38) without even asking.

Deal was:

• Lasangne for 4
• 2 x Garlic Baguette
• Profiteroles stack

Total cost only £1.31

Other deals available instead of lasagne such as sausage and onion pie.

shoperholicnot

fairy large 650ml are 2 for £2
SEL is yellow and says Eucalyptus 450/650ml 2 for £2, the offer does not go through for Eucalyptus so I was overcharged but offer kicks in for the others.
its normally 1.85 a bottle so I got DTD back of £3.40