Tesco misprices and discussion thread 11

mandycr

candycanes wrote: »

I only got another 4 there were still a few, hope it was another friend of martins who got the rest. Ohhh thats one thing i havent seen yet is the playdoh lol i will try find them next time . I know what you mean i gonna have to start filling the shed if they keep on glitching :rotfl:

i darent go near hubbys shed full of his carp pmsl the playdoh is to be found in the toy aisles on clip strips although today i found it in the computer games and phone aisle my 3 yr old son loves playing with the self scanner i kinda pretend its him wanting to play with it when something needs scanning lol

found the cupoink today £3 down from 15 i swear there was none yesterday when i looked dont think i can face tescos everyday but i hate to think what i am missing now i know things are magically appearing and being restocked grrrr positive the 27p mugs werent there yesterday either maybe i am just goin mad :eek:

keep scanning the mens hankies too marked up £7 but scanning at 2.50 i am sure they r spose to be a penny "well maybe one day" dont even need hankies either lol

darn u tesco look wat u r doing to us all

HappyChappy84

nikkilala wrote: »

Happy chappy don't know if it helps but my OH took a mobile back a few months ago that he'd had for 3 months and it wouldnt hold the charge. He had the receipt and their was no quibble, he was just given another one. They didnt even get the mobile out of the box, just filled in a returns form.

I know, but having argued the toss with them on the phone for nearly 3 hours yesterday, and the store and duty managers saying no and I walk up and say it's faulty and they call one of the managers then they are only going to say no again. I don't fully know my rights, and to be honest, because of the Autism, I don't understand them anyway. They will spot that I'm coming across unsure and they will know they have one over on me. I really need someone that lives in Aberdeen that knows this stuff to come with me. I personally can count on the people I know on one hand and none of them know this stuff either. It's not is if I could meet someone off here either as I don't do too well with strangers.

Londinium33 wrote: »

Warranty , guarantee,,, it matters not a jot.

As long as you have proof of purchase (receipt, credit card bill or the like) then the store MUST accept the product back within the first 6 months and it is up to them to prove that the goods were not faulty when sold.

They do not have to give the money back they can exchange the product or have it repaired.

Most of the time they will refund or replace it though as it is simpler.

This is the thing though, they have offered a 'repair' but a 'repair' is actually just a replacement reconditioned unit from Apple. If you knew just how much grief I have had from Apple 'reconditioned' iPhone 4's since they were launched you would understand why I don't want any more grief and stress added my life by possibly being given a dodgy iPad. My main gripe with the iPhone 4 replacement is this... I spent £500 buying the phone unlocked directly from Apple because you can change SIM cards without having to Sync to iTunes every time, ideal for when I'm travelling as my laptop never really leaves the flat, plus I wouldn't want to risk damaging it by dragging it to the other side of the world and back. My first iPhone 4 died and then the replacement did, and so did that one. I eventually got one that worked (for a while) but when I swapped the SIM I was confronted with the 'connect to iTunes' screen. Thinking my replacement handset may not have been unlocked I headed for the Apple store where one of their pricks, sorry, 'Geniuses' confirmed that the phone was an unlocked but took great delight in telling me that replacement handsets weren't actually fully unlocked and that it's in the T&C's when you accept a replacement phone that you have to accept that there is no full unlock feature and that you will have to connect to iTunes every time the SIM is swapped. Hello, I spent £500 so I could swap my SIM without being tied to iTunes. But that was it, they weren't interested and I was told to get lost. Hopefully now you can understand why I don't want to go down the reconditioned route.

Also, if T was to refund it, I would be more than willing to re-spend the refund plus a further £250 odd on a better spec model, so that's part of the reason I want to return it.

starsteel

HappyChappy84 wrote: »

I know, but having argued the toss with them on the phone for nearly 3 hours yesterday, and the store and duty managers saying no and I walk up and say it's faulty and they call one of the managers then they are only going to say no again. I don't fully know my rights, and to be honest, because of the Autism, I don't understand them anyway. They will spot that I'm coming across unsure and they will know they have one over on me. I really need someone that lives in Aberdeen that knows this stuff to come with me. I personally can count on the people I know on one hand and none of them know this stuff either. It's not is if I could meet someone off here either as I don't do too well with strangers.

The 28/30 day period they're arguing about is irrelevant as the iPad is faulty. Your rights under the 1979 sale of goods act overrides their store policy.

Try reading and printing off MSE's explanation of the act: http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

You just need to stand there and repeat, 'under the sale of goods act, this iPad is faulty and therefore not fit for purpose or of satisfactory quality', until you get somewhere - or write to Philip Clarke if you don't. State that you're happy for them to repair your own model, but that having it replaced with a refurbished model is unacceptable and that you want either a refund or a replacement.

What_Consumer wrote:

The retailer’s obligations

If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.

In the first instance and if considered appropriate, the seller must offer to at least repair the goods. They must do this within reasonable time, at no additional cost to you and without causing any significant inconvenience. If any inconvenience is caused you should be given a replacement item on a ‘like for like’ basis (and not simply the cheapest and most basic model). Many consumer complaints relate to the length of time the item is away being repaired – and although you must allow reasonable time for repair, the law does not say what ‘reasonable time’ is. It very much depends on the item itself and the nature of the problem. For most things, shops would usually allow you to exchange the item or give you your money back straight away. However, if the damage is minor and can be repaired easily, then the shop can insist on this as a first option, although this will not stop you from taking it back if the repair is unsatisfactory or there is something else wrong with it.

If a repair is impossible or unfeasible, you must then be offered a replacement. Due to the emphasis on proportionality in this legislation, you must give the seller reasonable time to repair or replace before demanding your money back and you should be aware that any refund given may well take account of any use you have had of the goods since you took possession of them. If you do not want the seller to repair or replace, or they have told you they are unable to, you can then request they reduce the purchase price to an appropriate amount, although this does not affect your ability to take return the item if something else goes wrong.

mandycr

happychappy if i was u i would pack up that ipad and pop into every store u can until one of them except it and give u a new/refund surely its worth a try what can they say "no" move onto the nxt and then the nxt it sounds as though all u need is a little bit of confidence dealing with customer service u neva know it may even help you

hope u get it sorted soon

Saver0811

A few years back I bought a large screen TV.

Two weeks later it was on sale for £50 less.

I also bought one of these, took it out to the car park, then returned it immediately unopened with the previous more expensive receipt and got a refund of the more expensive price, saving £50.

CS desk was of course manned by different staff to the checkouts.

Ilovemykids

Hi Happychappy.

on the bottom of your receipt does it have an added section stating a 1 year garentee?

any electrical goods I have purchased have a longer receipt than standard as they print the garentee on the end of it.

I returned a faulty toaster last year 2 days before the garentee ran out,they wrote down what was wrong with it crossed it out on my receipt and gave me my money back.

good luck

HappyChappy84

KatharineMMA wrote: »

The 28/30 day period they're arguing about is irrelevant as the iPad is faulty. Your rights under the 1979 sale of goods act overrides their store policy.

Try reading and printing off MSE's explanation of the act: http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

You just need to stand there and repeat, 'under the sale of goods act, this iPad is faulty and therefore not fit for purpose or of satisfactory quality', until you get somewhere - or write to Philip Clarke if you don't. State that you're happy for them to repair your own model, but that having it replaced with a refurbished model is unacceptable and that you want either a refund or a replacement.

When I tried that one they said they weren't faulty as apple hadn't issued a recall but acknowledged that it was an issue with ALL iPad 2. I told him beg to differ and the very fact Apple are replacing affected units, and you are offering to replace the unit then how can it not be a fault that's covered by the guarantee? He just kept reiterating what they already said about a 'repair'

mandycr wrote: »

happychappy if i was u i would pack up that ipad and pop into every store u can until one of them except it and give u a new/refund surely its worth a try what can they say "no" move onto the nxt and then the nxt it sounds as though all u need is a little bit of confidence dealing with customer service u neva know it may even help you

hope u get it sorted soon

I would, but the next nearest T's that sell iPads is 100 miles away no matter what direction I go in.

Ilovemykids wrote: »

Hi Happychappy.

on the bottom of your receipt does it have an added section stating a 1 year garentee?

any electrical goods I have purchased have a longer receipt than standard as they print the garentee on the end of it.

I returned a faulty toaster last year 2 days before the garentee ran out,they wrote down what was wrong with it crossed it out on my receipt and gave me my money back.

good luck

It's just a standard looking receipt.

Ilovemykids

HappyChappy84 wrote: »

It's just a standard looking receipt.

yes they are a standard receipt but at the bottom it should say 1 year garentee and have the name of the product at the bottom on this section.it doesn't tear off or anything just a continuation of the receipt.

hope this makes sense.

or maybe they just don't class it as electrical.


oh or try a totally different time to go in,on a sunday or in the evening if you went in the daytime before,you may get more helpfull staff/manager.

HappyChappy84

Ilovemykids wrote: »

yes they are a standard receipt but at the bottom it should say 1 year garentee and have the name of the product at the bottom on this section.it doesn't tear off or anything just a continuation of the receipt.

hope this makes sense.

or maybe they just don't class it as electrical.


oh or try a totally different time to go in,on a sunday or in the evening if you went in the daytime before,you may get more helpfull staff/manager.

Nope, it just looks like a standard receipt as if I had gone through a checkout with groceries.

I think after my and CS's calls to my local T's yesterday they will be keeping an eye out for me.

Saver0811

Pepsi Max 2 litre bottles on website 79p until 6th Sept.

In my local store SEL £1.79

Store manager, who just happened to be by till as I was paying for goods, said that was correct price, didn't have time to check price barcode.

I've ordered max of 10 off website, saving £10, delivery £3, overall saving £7.
( I wanted to buy 20, but limited to 10)
Also some other large heavy non perishable items.

I will get the Pepsi price checked in store when I go early today, if 79p, I will buy loads.

I have until Monday midnight 5th Sept, to cancel delivery if cheaper in store than SEL.

It would cost me £3 in petrol to go to nearest large Tesco, with no guarantee of 79p.


UPDATE 3am:

Just checked at my local Tesco, SEL's & barcodes now show 79p, 16 bottles tonight !
(Use by date: April 2012)

(Changed yesterday talking to night manager)

Order cancelled.

Pepsi Max everywhere.....