Tesco misprices and discussion thread 11

bigstevex

p.s it was just an old SEL that was on the shelf, it wasn't in another store i went to so i don't want to waste peoples time

Edindevon

bigstevex wrote: »

Does someone have a link to the instore double the difference policy? I can't find it on the net but i'm sure it's there.

I don't think Tesco have ever published the DTD policy online. The R&R refund policy was advertised online, but they have chosen to do things differently since they changed to DTD. The wording of the DTD refund policy is available from threads on this forum:

If things don't add up

In the unlikely event you are charged more than the price on the shelf or product we will refund you double the difference

https://forums.moneysavingexpert.com/discussion/1406287

Edindevon

Brookdale167

I'm having a nightmare over nappies - I bought 2 jumbo ones and was charged full price - c's was shut (I was on my way to work and to make matters worse I don't come home the same way) so I'll only pass when c's is shut - I phones tesco and the woman couldn't find them on the system ( size 4 actifit n baby dry) told me to go in store it's 10 miles away from home I work full time etc - I emailled tesco explaining giving barclays n reciept nos woman emailled me back saying I can have £6 refund ( no mention of dtd etc) v disappointed grrr

emeraldbugle

Loads of stripey glasses in the Prescot store. Didn't buy any though, but still had the 4 for £3 stickers on.

suzybloo

Large display of pringles in our store today, marked at £1.18 per pack. However under the Salt and Vinegar ones there was an old SEL showinng the price as £1.99 BOGOF, daringly put four in my trolley and they duly went through checkout at £1.18 each. Went to CS who couldnt have been nicer - called someone over to check it out they came back with SEL showing offer expired 31/05 apologised and duly explained as I had been charged wrongly she would give me back double, so received refund of £1.48, making it a total of £3.24 for 4 pringles. Great for the holiday store box!

m00nie

just got some of the glasses, cheers people..

was both set there all with stickers on and some with cherrys that was in some kind of offer also but stuck with the know stripes..

ang1234

I bought 2 x prepared fresh fruits yesterday (in fruit and veg aisle) they should be any 2 for £3 but they offer didn't work so went through at £2 each so £2 back on dtd, couldn't get dtd back yesterday though because I went shopping very late after work and the cs desk in brislington, bristol store shuts at 10pm so will have to go in on my way home this afternoon to claim it

IHATETESCO

Just got 4 of the stripey glasses , still all stickered up on the shelf !!!

aaarrrggghhh

ang1234 wrote: »

I bought 2 x prepared fresh fruits yesterday (in fruit and veg aisle) they should be any 2 for £3 but they offer didn't work so went through at £2 each so £2 back on dtd, couldn't get dtd back yesterday though because I went shopping very late after work and the cs desk in brislington, bristol store shuts at 10pm so will have to go in on my way home this afternoon to claim it

Could you be a bit more specific about which of the trays you bought please? I get these all the time as they're ALWAYS reduced, but if I can pick up some from the back that aren't reduced, I'll be able to claim DTD (hopefully)! Thanks.

rhosynbach

hi can anyone help i brought some items that was on here as a misprice boys and girls tins with book and dressing up clothes for the girls and build it cars for the boys they were priced up reduced at £6.00 but when i scanned them they were £12
i brought a few but when i paid they went through at £12 bogof
so took them for a refund which they did then afterwards when i looked at my recipt i had only bogof on 2 items but brought 4 so i have been over charged by £12 which was not refunded to me
I phoned the store as it was not close enough to return so am going back wednesday what i wanted to know was am i entitled to dtd on the over charge or not
thanks