Spain Lonely Planet £2.50 delivered at Tesco!

Scubabe

I fear it was all a big con, and by getting it put in the MSE weekly email it just allowed Tesco millions of advertising hits on their Tesco Direct site, for free!

Awful behavior on their part.

I too assumed it was a "loss leader" to get traffic, and I assumed that they'd put a cap on how many losses they were prepared to make - e.g. allow 5000 books at that price and then say out of stock - so they'd still let 5000 people buy it at the low price.

I am SO disappointed as I thought it was a great bargain.

I'll never shop on Tesco Direct again.

(But my only close by supermarket is Tesco so I'll still be using them for my groceries...)

bcl999

Let's hope their product ordering system has taken into account all the orders they got when we thought it was £2.50. They'll be left with shelfloads. Serve them right!

bubblecut

I agree with davidabond the same thing happened to me, same emails etc. I thought once they advertise an item at a certain price, especially once you have paid, checked out and received a confirmation email, then they have to honour that.

Shoddy work by Tesco!!

davidabond wrote: »

Tesco cancelled my book order also, which would not be too bad except that they LIED

I ordered the book then received an email the same day telling me that it would take 4 weeks for delivery as there was no stock available. (LIE)

8 Days later they cancel my order, but then add if I want to pay more I can have it straight away suddenly the stock has appeared as if by magic !

Mistakes I accept but NOT the blatant LIES.

touchstone

I certainly think we should ask that this issue is highlighted in the weekly e-mail from Martin. Like others, I thought this was a fantastic deal and went onto the Tesco Direct website specifically to order it. Whilst I was there, I ordered another Lonely Planet book that I'd wanted to buy, but which I would almost certainly have bought directly from Lonely Planet had I not been using the Tesco website for the deal on the Spain book.

I've long since received the other Lonely Planet book, and am feeling furious that I have ended up putting money into Tesco's pockets under false pretences. The extra advertising and business they will have got from this deal will be very significant, and this leaves an extremely bad taste in the mouth.

In agreement with you all!

nickyslisa

hi there this is my first post and the lonely plante book was my first purchase off the back of MSM ~ I am really disappointed that Tesco has withdrawn this order does this happen often?:mad:

thanks lisa

Re: Your Tesco.com order placed on Wednesday 29 April 2009 (order no. 31395025)

We are sorry to inform you that we have not been able to obtain an item in your order.

Don't worry, we won't charge you for this item, but this may affect some of the promotions in your order.Your new order summary is shown at the foot of this email.

The item that we were unable to obtain is:

1 x Damien Simonis,et al Spain
Cancelled on Thursday 07 May 2009


We apologise that we have been unable to fulfil every item in your order on this occasion, but hope that you will return to shop with Tesco.com Booksin the future.

Kind regards,

Tesco.com Books


Thank you for your recent book order for Spain ISBN: 9781741790009 from Tesco.com.
Unfortunately, there was an error in the price at the time that you placed your order, and as a result we have had to cancel the book in your order. You have not been charged for this book.
Please refer to our Terms and Conditions on the Tesco.com entertainment site for further details of our order acceptance policy.
If you would like to re-order the book, it will be available again this week on our website at the correct price £7.99.

We apologise for any inconvenience caused.
Kind regards,
Tesco Customer Service

SirSpendalot_2

If every person who ordered a copy of this book from Tesco emails them to complain and say that they will not in future consider using Tesco Direct they may change their tune - if enough people make enough noise.

Why not email them now!
:mad:

catstar_2

Ive just received the cancelled order, after telling me it was postphoned. I cant believe they wrote in the T&C that they could cancel if they put the wrong price. That makes me feel they did it deliberately. In the good old days a company would honour such a mistake. Anyway Ive replied as follows,
Dear Tesco,

I find it incredible that you can accept money for an order and then cancel it after I have paid, apparently its in the terms and conditions so that would imply that you intended to do this which is appalling for your valued customers.

How insulting to offer the book at a higher price. Ill be taking my custom elsewhere,

iwantitnow

I got mine last week so some must have been processed ok

Books Order, number xxxxxxx, Placed Monday 27 April 2009, 10:06pm

Order Summary

Order number: xxxx
Status: Dispatched by Royal Mail on Tuesday 28 April 2009 (What does this status mean?)

• 1 x Spain, Author: Damien Simonis,et al(Item dispatched on Tuesday 28 April 2009)

bcl999

You must have been one of the lucky ones. My order acknowledgement is dated 29 April and I got the out of stock and then the cancellation messages.

Not too worried as I usually get good guide books from the library for my destinations. I suppose Tesco have saved me £2.50!

spurs_nut

I received the cancellation email a few days ago and today I received this....

Dear Mr ***********,

Re: Your Tesco.com order placed on Tuesday 28 April 2009 (order no. 3*****5)

It's been around a fortnight since we last contacted you about your Tesco.com order. This is a brief courtesy email to confirm the status of your order.

Your order contains the following item:

1 x Damien Simonis,et al Spain
Awaiting stock, expected on Friday 29 May 2009


Kind regards,

Tesco.com Books

When I sign in it says my order is still there and has not be cancelled. Anybody else checked theirs?