Talk Talk Pants at Customer Services - Don't touch them with a barge pole

Annando

Finally succeded in signing into the Talk Talk Forum. Got some replies to my queries, apparently I will finally get my broadband on May 1st...:rolleyes:
From what I gathered from their website their customer services is totally rubbish and you are better off getting on their forum and having your questions answered there.

Sckeptical but keeping my fingers crossed none the less...

Still havent received the fabled "Welcome pack" though!:rolleyes:

TalkTalk

Hi Annando,

I believe you are now registered on the TalkTalk Members forum and I am deailing with the issue for you there. Duk Than4 and Dealer Wins I am happy to look into issues for you if they are ongoing. You have PMs.

Cheers
EmmaL x

Annando

TalkTalk_Company_Representative wrote: »

Hi Annando,

I believe you are now registered on the TalkTalk Members forum and I am deailing with the issue for you there. Duk Than4 and Dealer Wins I am happy to look into issues for you if they are ongoing. You have PMs.

Cheers
EmmaL x

Hi Emma,

Yes, I am finally getting my issues sorted thanks to YOU:A!
THANK YOU!

alared

Annando wrote: »

Finally succeded in signing into the Talk Talk Forum. Got some replies to my queries, apparently I will finally get my broadband on May 1st...:rolleyes:
From what I gathered from their website their customer services is totally rubbish and you are better off getting on their forum and having your questions answered there.

Sckeptical but keeping my fingers crossed none the less...

Still havent received the fabled "Welcome pack" though!:rolleyes:

See post number 8,now you have finally done what was suggested.:T

Annando

Hi Alared,
I had to wait until yesterday to be able to sign on over there on the TT forums, had to wait for my first bill to have my customer number as the number I was given by their CS over the phone was wrong. Still I dont understand how their phone service is so bad and their web based one is so good so far!

alared

Annando
I hope you now have a trouble free experience with TalkTalk as I have had for the past 13 months.
Now you are able to access their forums,any queries can be dealt with by the reps who do a great job.

Their "customer service" is based in S.Africa !!!!!!!!!!!!!!!!!!!

dee72_2

I agree their phone help line is pants but the reps on the forum are the total opposite on the scale and i have found fantastic i would never call the phone line again highly recommend forum.:jif u have problems.

DebtHater

dee72 wrote: »

I agree their phone help line is pants but the reps on the forum are the total opposite on the scale and i have found fantastic i would never call the phone line again highly recommend forum.:jif u have problems.

Reminds me of AOL support, they always used to say "if you log onto our forums....."

Trouble is, if your internet is broke, you cant log onto the forums!!

MothballsWallet

I've been with TalkTalk for about 2 years now, never had a problem that I couldn't get resolved quickly. Oh, and I've joined the member forums as well.

But, I agree with DebtHater: if your internet's broken, you can't go to the website. Now there's a paradox (or is it an oxymoron?)

twentypenceoff

These are the clowns who ring me at home six or seven times a week asking to speak to the "telephone account holder". Now, when they don't announce themselves as from TalkTalk, one would assume they are calling from the company the telephone is actually with !

Hows that for misrepresentation?