Faulty kettle bought from Argos

Pink.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

derrick

Tozer wrote: »

I can't resist.

IT IS ALL CONTRACT LAW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SOGA implies terms into contracts.

For crying out loud.

I am not disputing that, (just the way to go), and that, as informed by ALL the government sites, is SoGA!

Get with the programme!

:wall: :wall::wall::wall::wall:

Stompa

FWIW I'd never buy a kettle with less than a 2 year warranty - they seldom last that long!

stugib

derrick wrote: »

If you purchase an item from a retailer, why wouldn’t you go back to that retailer if the item were faulty? Surely it has to be the easiest form of action,(or "path of least resistance"), to return to where you made the purchase! (If you purchased a dodgy loaf from Tesco, you wouldn’t attempt to return it to the bakers).

You have a cheap kettle that's stopped working 16 months after purchase. Do you:
a) go back to the retailer and try and convince a manager or assistant whose hands are tied by head office that the law is on your side over their company policy, and prove (given it's over 6 months) that it was defective at time of purchase, you haven't misused it, and/or it hasn't lasted an (undefined) 'reasonable' time, where probably your best chance of success is for them to send it off to be examined and get back to you in 6 weeks, or

b) contact the manufacturer who has all the support facilities to manage their warranty and will almost certainly repair or replace it without fuss, assuming there's no evidence of misuse.

Path of least resistance?

derrick

stugib wrote: »

You have a cheap kettle that's stopped working 16 months after purchase. Do you:
a) go back to the retailer and try and convince a manager or assistant whose hands are tied by head office that the law is on your side over their company policy, and prove (given it's over 6 months) that it was defective at time of purchase, you haven't misused it, and/or it hasn't lasted an (undefined) 'reasonable' time, where probably your best chance of success is for them to send it off to be examined and get back to you in 6 weeks, or

b) contact the manufacturer who has all the support facilities to manage their warranty and will almost certainly repair or replace it without fuss, assuming there's no evidence of misuse.

Path of least resistance?

Read the thread and associated links and quotes, your contract is with the retailer, depending on the price of the kettle,(you said cheap), it probably would be easier to buy another,(path of least resistance!).

b), The T&Cs of their warranty will probably require you to pay P&P, which would more than likely be more than the cost of a new, (cheap), kettle, but I still say they would tell you to go back to who you bought it from and claim via them!

Tozer

derrick wrote: »

Read the thread and associated links and quotes, your contract is with the retailer, depending on the price of the kettle,(you said cheap), it probably would be easier to buy another,(path of least resistance!).

b), The T&Cs of their warranty will probably require you to pay P&P, which would more than likely be more than the cost of a new, (cheap), kettle, but I still say they would tell you to go back to who you bought it from and claim via them!

Totally agree with Stugib.

This is a kettle for crying out loud. Kettles fail. I really can't see an argument, 17 months after purchase that the kettle is not fit for purpose or of satisfactory quality.

There is a RIGHT to send the thing back to be repaired under guarantee. No argument, but a RIGHT.

Claiming under the manufacturers guarantee is CLEARLY the path of least resistance.

derrick

Tozer wrote: »

Totally agree with Stugib.

This is a kettle for crying out loud. Kettles fail. I really can't see an argument, 17 months after purchase that the kettle is not fit for purpose or of satisfactory quality.

There is a RIGHT to send the thing back to be repaired under guarantee. No argument, but a RIGHT.

Claiming under the manufacturers guarantee is CLEARLY the path of least resistance.

If that is the path you choose, then so be it, but it should be taken back to the retailer!
What if the warranty T&Cs say you have to pay the P&P,(which they can if you exercise that "right"), that could cost more than the kettle, but if you do it via the retailer, they pay for returns! Sorry I already said that in post #26, you obviously are not reading the posts!

Tozer

derrick wrote: »

Sorry I already said that in post #26, you obviously are not reading the posts!

Frankly, they are reiterated so often if I miss one, there will be another along in a second....

derrick

Tozer wrote: »

Frankly, they are reiterated so often if I miss one, there will be another along in a second....

Much like yours eh? YAAAAAAAAAAAAAAAAAAAAAWN

Tozer

derrick wrote: »

Much like yours eh? YAAAAAAAAAAAAAAAAAAAAAWN

Getting a bit petty now aren't you?

Time for this thread to close I think.