Faulty kettle bought from Argos

stugib

derrick wrote: »

Read the thread and associated links and quotes, your contract is with the retailer,

First you said they should definitely claim under the SoGA and ignore the warranty, then back to the retailer under the SoGA or the warranty, then definitely SoGA, then warranty but returning it to the retailer to avoid costs. Is it any wonder the rest of are confused!

It's all very well quoting the law, but enforcing it, unfortunately, is not easy, and pretending it is and ignoring a potentially easier alternative isn't that helpful.

derrick

stugib wrote: »

First you said they should definitely claim under the SoGA and ignore the warranty, then back to the retailer under the SoGA or the warranty, then definitely SoGA, then warranty but returning it to the retailer to avoid costs. Is it any wonder the rest of are confused!

It's all very well quoting the law, but enforcing it, unfortunately, is not easy, and pretending it is and ignoring a potentially easier alternative isn't that helpful.

And in every case I have said use the SoGA, if anyone wants to attempt to use the warranty, it should be via the reatiler, but personally I would not advise it!

I would not use the warranty when SoGa is available, my mentioning it in conjunction with the retailer was to appease Tozer.

beaker141

I bought a Cheap Cookworks kettle from Argos, it started blowing the house circuit breaker after about 8 months - I took it back to them and got a refund with very little resistance.

I have also started writing in biro on receipts too, the print has a magical habit of disappearing after a while.

derrick

beaker141 wrote: »

I bought a Cheap Cookworks kettle from Argos, it started blowing the house circuit breaker after about 8 months - I took it back to them and got a refund with very little resistance.

I have also started writing in biro on receipts too, the print has a magical habit of disappearing after a while.

Absolutely correct, you took it back to the retailer. :T :T

Tozer

derrick wrote: »

Absolutely correct, you took it back to the retailer. :T :T

After 8 months. Not 17 months.

olly300

Tozer wrote: »

After 8 months. Not 17 months.

Argos do one year guarantees, and then try and sell people extended guarantees.

If you don't buy an extended guarantee you have a fight with them to get them to replace the goods so the easiest way is to send it back to the manufacturer.

If the manufacturer states under their guarantee you must return it to the retailer, if the retailer is Argos and it's after 12 months your best bet is to write to their Head Office using special delivery with a photocopy of your receipt informing them of your rights under the SOGA and that you will take them to court if they don't reply within 21 days. You then have to send them a letter before action after those 21 days by the same method point out you have reported them to Trading Standards.

They will then reply and tell you to take it back to the store where you brought it from.

The manager at the store will then state loudly you are the person who is returning goods outside the Argos guarantee time. And will try and talk over you every time you mention equally loudly the SOGA.

Tozer

olly300 wrote: »

Argos do one year guarantees, and then try and sell people extended guarantees.

If you don't buy an extended guarantee you have a fight with them to get them to replace the goods so the easiest way is to send it back to the manufacturer.

If the manufacturer states under their guarantee you must return it to the retailer, if the retailer is Argos and it's after 12 months your best bet is to write to their Head Office using special delivery with a photocopy of your receipt informing them of your rights under the SOGA and that you will take them to court if they don't reply within 21 days. You then have to send them a letter before action after those 21 days by the same method point out you have reported them to Trading Standards.

They will then reply and tell you to take it back to the store where you brought it from.

The manager at the store will then state loudly you are the person who is returning goods outside the Argos guarantee time. And will try and talk over you every time you mention equally loudly the SOGA.

Totally agree. Shame our pal Derrick doesn't...

hollydays

Here is a quick question for Derrick.:D
You take an item back to a shop.It's faulty.
You have lost your receipt.
You have no proof of purchase.
They refuse to give you a refund,or exchange.
What do you do?

derrick

olly300 wrote: »

Argos do one year guarantees, and then try and sell people extended guarantees.

If you don't buy an extended guarantee you have a fight with them to get them to replace the goods so the easiest way is to send it back to the manufacturer.

If the manufacturer states under their guarantee you must return it to the retailer, if the retailer is Argos and it's after 12 months your best bet is to write to their Head Office using special delivery with a photocopy of your receipt informing them of your rights under the SOGA and that you will take them to court if they don't reply within 21 days. You then have to send them a letter before action after those 21 days by the same method point out you have reported them to Trading Standards.

They will then reply and tell you to take it back to the store where you brought it from.

The manager at the store will then state loudly you are the person who is returning goods outside the Argos guarantee time. And will try and talk over you every time you mention equally loudly the SOGA.

"Warranties are in addition to and cannot take away your statutory rights" this is written into law!

They are not Argos guarantees they are the manufacturers, (as far as I know Argos do not manufacture anything), if you return to manufacturers, they can require you, (under their T&Cs), to pay P&P, which as I have said before the retailer can't under SoGA, which states that the goods are replaced or repaired at no cost, special delivery etc will involve costs; - "Warranties are basically a commitment to repair or replace defective parts within a specified time frame (usually 12 months), although beware of any small print requiring the consumer to bear the cost of any shipping, labour etc as this runs contrary to the Sale of Goods Act which states that it is the seller’s (retailer’s) responsibility to ensure the goods are repaired or replaced at no cost, minimum inconvenience and within reasonable time."

SoGA is the way to go is via the retailer.

If you want to use the warranty go via the retailer!

derrick

hollydays wrote: »

Here is a quick question for Derrick.:D
You take an item back to a shop.It's faulty.
You have lost your receipt.
You have no proof of purchase.
They refuse to give you a refund,or exchange.
What do you do?

If you have no proof of purchase then you will be very unlikely to get anywhere.