From Tiscali to TalkTalk

woody01

Hahah.....(not so (Happy Memories).

I was once with 3 Mobile and called their call centre in Asia 3 times in one day once.

First Man's name = Alistair
Second Man's Name = Arthur
Third Man's Name = David

NOW......forgive me if i am wrong, but none of those three names strike me as particularly popular in the Asian Sub-Continent.

All these foreign call centres are as rubbish as the rest. People on a minimum wage, having no idea how to help, and not being bothered when they can't.

All companies should be boycotted that employ this cheap labour and, as a result, sheite service.

Mother_Superior

Avoid, avoid, avoid!!! Please read my thread in the 'phone' department, TalkTalk misery, I am plannign to sue them if no action is taking soon. Also, just run the words 'problems' and 'Talk Talk' on a search machine to see that there are 1000s of dissatisfied customers.

alared

Mother_Superior wrote: »

Avoid, avoid, avoid!!! Please read my thread in the 'phone' department, TalkTalk misery, I am plannign to sue them if no action is taking soon. Also, just run the words 'problems' and 'Talk Talk' on a search machine to see that there are 1000s of dissatisfied customers.

After you`ve sued them and lost,don`t forget to come back on the boards to tell us why. :rotfl::rotfl::rotfl:

portlandboy

Espresso,
Yes you're quite right, of course. But as I am blind I have to wait for my carer to read & post these messages for me. Yet another poorly paid job, but at least they CARE!
You might like to think before you post in future, thanks. (or become a helpline operator)

middletonr

If you dont get anywhere I always try the "email the MD" route. Go to the "who we are" section of the company website and find the names of the directors, then just guess their email address, it's normally pretty easy - their first name . surname @ company name. either com or co.uk.

Send the email and that will go to their "Director support" team who have loads more power than the call centres and get things done. I used to sit next to guys at Vodafone who did it and they were superb at solving any issues.

espresso

portlandboy wrote: »

Espresso,
Yes you're quite right, of course. But as I am blind I have to wait for my carer to read & post these messages for me. Yet another poorly paid job, but at least they CARE!
You might like to think before you post in future, thanks. (or become a helpline operator)

I don't see what your disability has to do with what I post on the forum. There are many disabled posters on here but if you require special treatment, then put words to that effect in your signature, otherwise how are others expected to know!

portlandboy

espresso wrote: »

I don't see what your disability has to do with what I post on the forum. There are many disabled posters on here but if you require special treatment, then put words to that effect in your signature, otherwise how are others expected to know!

I've never felt the need to expose my "disability" as is my right, and the forum rules don't mention that I should either. Nobody had posted a derogatory comment until now. But it seems I do appear to have a psychic ability and its telling me you get aching wrists, not through typing on here either.

portlandboy

Hi All,
I just had this message from EmmaL of the TalkTalk members forum and I would like to post it as proof of REAL customer service...
Originally Posted by EmmaL
Hi Portlandboy,

I recieved your sales call late yesterday and I have reviewed it this morning. I can confirm that the sales agent you spoke to did offer you £50 plus three months free talk plan and no conneciton charge. As this is incorrect I have provided feedback to the sales compliance team on this matter.

As a gesture of goodwill I will uphold the offer made to you by the sales agent. A credit for the £29.99 connection fee and £19.47 to cover 3 months line rental have been added to your account. The plan credits need to be applied in bulk as I have no way of removing the plan fees for the next 3 months. These credits will show on your next invoice.

Cheers and sorry about the information you were given in the sales call. A survey will be sent out for you next week regarding your experience of using the forums.

Cheers
Em x

Hi EmmaL,
Thank you very much for your assistance with this matter. I can honestly say that I think you have provided the best customer service I have ever received from any utility provider. That was quick, fair and above all EASY. Well done!

My original message on MSE:
Hi EmmaL,
I'm glad you replied to my post because I just received my "welcome" letter in the mail and the details it contains are not the same as your salesperson Paul Jones (Wimbledon branch) told me on the phone when I joined TalkTalk. He told me I would receive £50 credit on my first bill + the £29.99 connnection fee would be removed + the £6.49 would be removed for the first 3 months, saving me a total of £99.46.
The welcome letter states that the £50 credit is to cover the connection fee and first 3 months at £6.49. Whilst this is still a saving to me it is now £49.46 more expensive than I was quoted when I joined, so who's made the error and how will I be compensated for it?

balloo_2

fatou256 wrote: »

in my opinion avoid like the plague talk talk ! i have nothing but trouble with them. awful customer services if there is one exsiting.

u will be switch to an LLU not convenient if you wish in the future to change package.

be careful of their "offer" from talk talk !

I Agree Avoid Avoid Avoid!!! Talk Talk. Have you noticed the free LOCAL calls so if you have a quiery with a company thats not local (which a lot of the time they are not) and need to sort an issue out you have to pay. anyone apart from me tried to leave Talk Talk Good luck if you ever want to. and now talk talk own Pipex Homecall who i was happy with :mad: and when the time comes I will have to go throught the process of trying to leave all over again

Rosie75

I'm wondering if it's a coincidence that my broadband speed (poor at the best of times since I live in a rural location) seems to have got significantly worse in the last week or so? Am not happy as I deliberately avoided TalkTalk and Tiscali when I was looking for a provider two years ago, and went for Pipex. The connection speed seems to have deteriorated with each takeover.