The Perfume Emporium have stolen my money

kuffdam73

Joelleski wrote: »

I had pretty much the same response when I contacted them also :mad:

Gutted that SAGEPAY don't seem to help much. I'm going to give them a go anyway

medical

kuffdam73 wrote: »

Hi Joelleski,

When are your 30 days up?

Are you going to contact Watchdog or United Hosting?

Cheers

my 30 days was up on 30th june, still got an email from them to bear with them and give another few days. van you imagine?
medical
i have reported to both watch dog and united hosting

KatJ

I also had the same experience with theperfumeemporium.co.uk. My saga started on 3rd April. The pattern is completely the same for each customer including me, Non delivery - Royal Mail blamed - wait 15 days - resend goods - non delivery of goods - refund promised - wait 30 days. It makes you wonder if anybody ever has received any perfume from this company? I contacted Trading Standards, HMRC, Watchdog, UnitedHosting, OFT, canyoutrustthem.com, ciao.com.

Good news - after many many emails to 'Chris' i finally received a refund 5 days after the 30 day limit. So hang in there and dont give up, i think that's what 'Chris' is hoping for because of the relatively small amounts, some people might not think it's worth the hassle.

Good Luck and thanks to the organisations i contacted who took my claim seriously.

dylan1273

Hi all just found the perfume emporiums address


The Perfume Emporium
3 Beechwood Grove
Sutton-In-Ashfield
Nottinghamshire
NG17 3FU
United Kingdom


if anyone chooses to write to them to complain

kuffdam73

KatJ wrote: »

I also had the same experience with theperfumeemporium.co.uk. My saga started on 3rd April. The pattern is completely the same for each customer including me, Non delivery - Royal Mail blamed - wait 15 days - resend goods - non delivery of goods - refund promised - wait 30 days. It makes you wonder if anybody ever has received any perfume from this company? I contacted Trading Standards, HMRC, Watchdog, UnitedHosting, OFT, canyoutrustthem.com, ciao.com.

Good news - after many many emails to 'Chris' i finally received a refund 5 days after the 30 day limit. So hang in there and dont give up, i think that's what 'Chris' is hoping for because of the relatively small amounts, some people might not think it's worth the hassle.

Good Luck and thanks to the organisations i contacted who took my claim seriously.

Hi KatJ,

So 'Chris' does eventually refund :beer:

I think you are correct when you say that 'Chris' hopes that people give up over a relatively small amount of cash.

kuffdam73

dylan1273 wrote: »

Hi all just found the perfume emporiums address


The Perfume Emporium
3 Beechwood Grove
Sutton-In-Ashfield
Nottinghamshire
NG17 3FU
United Kingdom


if anyone chooses to write to them to complain

Hi Dylan, I'm willing to bet that address is not where you'll find 'Chris'.

kuffdam73

I see 'someone' has posted a positive review on Ciao praising The Perfume Emporium.

Check it out :

http://www.ciao.co.uk/Theperfumeemporium_co_uk__Review_5849029

any bets as to who posted it?:rolleyes:

Joelleski

Hmmm ... after all our experiences, and so many bad reviews, I'd definately say that was a fake! Still haven't had my refund yet (the 30 days are up soon) ...

mattwallisuk

Hello

From what my team have been able to investigate (as the web host of this site) we have been able to determine that they are NOT just another scam website. Chris processes over 30 perfume orders a day, and most orders are apparently forfilled with a happy outcome for the consumer.

HOWEVER they obviously do have some sort of problem with either lost post, a bad order management system or just inefficient/unhelpful staff. None of these are acceptable reasons for anyone to lose out when shopping on the website.

We have provided hosting services to this site for 2 years, and over that period there have only been a total of 6 abuse reports made to us (out thousands of orders) all of which have occured in the last few weeks only.

Each of these reported cases has had a fresh response from us today asking for more specific order details. We will provide that specific information back to perfume emporium for them to resolve each case to our satisfaction (refunds) where the order has passed the 30 days distance selling regulation. Should they fail to act on each valid case then we would be in a position to take further action as the site would breach our hosting Terms of Service.

I hope this update helps, and goes a little way to re-assure some of you that there should be light at the end of the tunnel.

dmg24

dylan1273 wrote: »

Hi all just found the perfume emporiums address


The Perfume Emporium
3 Beechwood Grove
Sutton-In-Ashfield
Nottinghamshire
NG17 3FU
United Kingdom


if anyone chooses to write to them to complain

A different address is listed for the company on www.who.is, the other one being in Mansfield. I live near the above address, it isn't a nice area (and the Mansfield one is worse). If anyone wants to visit the owner personally, I wouldn't go after dark!