Windows Update Problem

jojo2004

Tried that just now - got a box marked
"Windows Update Standalone Installer", saying "Installer encountered an error: 0x8007043c. This service cannot be started in Safe Mode". :rolleyes:

Eeek! What next?!:D

aliEnRIK

goto CONTROL PANEL, ADMIN, SERVICES and manually turn on windows update and try again (In safe mode I mean)

ukjeff

Thank you Brian1945 for starting this thread off. I have had exactly the same problem (Windows XP Home; SP3) and I have difficulty understanding and executing many of the technical reply comments made elsewhere. I first approached Microsoft's Customer Service by email but :rolleyes:.

HOWEVER thank you HappyIdiotTalk for your so simple instructions for a 64 year old. A life saver :beer: !! I think you are rather over-modest in calling yourself an idiot!!

jojo2004

Will try that now and let you know! Thank you. x

jojo2004

Hi Rik - Just tried that, got the error message:
Error 1084: This service cannot be started in Safe Mode.



More suggestions?!:rolleyes:
Thanks for your help so far.

aliEnRIK

TICK these in hijack then FIX them ~
O9 - Extra button: eBay.co.uk - Buy It Sell It Love It - {76577871-04EC-495E-A12B-91F7C3600AFA} - http://rover.ebay.com/rover/1/710-44557-9400-3/4 (file missing)
O9 - Extra button: Amzon.co.uk - {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amaon.co.uk/exec/obidos/...k-21&site=home (file missing)
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com.ezproxy.liv.a.../ebraryRdr.cab
O23 - Service: CT Device Query service (CTDevice_Srv) - Unknown owner - C:\Program Files\Creative\Shared Files\CTDevSrv.exe (file missing)
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - Unknown owner - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe (file missing)

Im a little concerened about that last one. Does the dvd player work ok?

Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL SCAN
Post the log here AFTER youve deleted everything it finds

jojo2004

I'll sort out the Hijack This items now. I have Malwarebytes and use it regularly - there was nothing as of this morning on a quick scan, do you need me to run a full scan? I also did a scan with SuperAnti Spyware this morning - 1 tracking cookie detected, which I quarantined.

aliEnRIK

Id like a full scan as im under the impression somethings on your computer that shouldnt be

jojo2004

Okay, will do.
As for your question about the dvd player, I use Windows Media Player - never tried the Toshiba one, and now that the sound is broken, I don't use any dvd player!!
Will run Malwarebytes full scan and post log. Cheers :T:T

HappyIdiotTalk

ukjeff wrote: »

Thank you Brian1945 for starting this thread off. I have had exactly the same problem and I have difficulty understanding and executing many of the technical reply comments made. I first approached Microsoft's Customer Service by email but :rolleyes:.

HOWEVER thank you HappyIdiotTalk for your so simple instructions for a 64 year old. A life saver :beer: !! I think you are rather over-modest in calling yourself an idiot!!

My pleasure! Its nice to hear I've been of some help to you and others in some small way. Cheers!