Anyone else finding the application for the Natwest e-ISA confusing?

bagsacash

Natwest are a joke it has to be said. When I was trying to open my e-isa I tried opening a savings account and sent the app form off along with a £1 cheque. Well, yestaday the soft !!!!!!s sent it back saying I had not did all that was required to open the account - but the idiots didn't tell me what I had/ should have done, only that I didn't. CRAZY!

Anyhow, after a month I have finaly opened my e-isa, after several attempts, and sent off the tranfer form, a week ago - and have heard nothing, not a peep from natwest. I'm guessing the form has gone missing - I'll phone tomorrow to see what they say.

As anyone on here actually used a tranfer form at natwest with success?

fredx_3

I have also found Natwest to be a joke. I filled in an ISA application online, they then sent me a form to sign and send back, so they had my details ok. But when I called a couple of weeks later to check on the application they said it could take a bit longer to process. So then I called back after 3 weeks and they couldn't find my details, not my birthdate, postcode anything. Even though I had entered everything online and they posted the application to me. When I asked to speak to another adviser they cut me off. When I called back they said oh my account was probably deleted if it hadn't been accessed after 3 weeks. What a waste of time. A shambles.

barny_100

For the interest of others:

I've had a Natwest current account for 11 years and applied at start of April for a 2009/10 e-ISA. I received the letter confirming this on the 5th April. Nothing since then. Rung them tonight and it has been opened today. Checked my account and sure enough there is a transfer out for the sum I requested to open the ISA with.

So 25/26 days from application to getting an account open with Number/Sort Code in my hand. Not good but they will have been swamped with applications so it's not the end of the world. Now to fill in and send off the ISA transfer form!

I now understand why people leave money in crap ISA's!

digivate

barny_100 wrote: »

I now understand why people leave money in crap ISA's!

Agreed, but ISA rates are a complete joke. What's the point in avoiding paying tax on 0.8% interest when you can get a fixd rate deal paying 3-4%?

It's a complete pain in the backside, but the only way to make ISAs worthwhile is to go through the hassle of transferring to a better rate each new tax year.

If banks had any sense they wouldn't lower their rates to such pathetic levels ... surely most people just end up moving the money elsewhere.

barny_100

digivate wrote: »

If banks had any sense they wouldn't lower their rates to such pathetic levels ... surely most people just end up moving the money elsewhere.

Sure many people don't though and all those millions of pounds are being lent out by those institutions at far higher rates of interest. That equals bigger profits, nothing wrong with that though - it's business. You just have to do it back and transfer to a better rate leaving them with less funding.

JamesPond

Ive given up on Natwest now.

I sent my e-savings and e-isa applications on 6th April to the Enfield address along with a copy of the ISA transfer form.

I sent the original ISA transfer form to the Manchester address along with a copy of the Isa application form stating I have sent it to the Enfield address.

Last month, my original Isa transfer form, the one I sent to Manchester was sent back to me saying they cant locate the ISA account.

Also something else has happened, it appears the the copy of the Isa transfer form I sent to Enfield address (along with my Isa application) was forwarded to the Manchester address, and today they have also sent this back to me saying they cant locate the ISA account.

The strange thing is, someone has written an account number in the "branch use only" box.

Just_landed

Much the same that has been said by everyone else so far has happened to me. I am at the last hurdle though now. Only by telephoning the help centre five times, have I got this far. Rumour has it they are linked to Tesco Finance and if that is anything to go by it doesn't bode well, took me five months to open a savings account with them, but only been at it six weeks up to now. :wall:

barny_100

JamesPond wrote: »

Ive given up on Natwest now.

I sent my e-savings and e-isa applications on 6th April to the Enfield address along with a copy of the ISA transfer form.

I know from personal experience they are being slow to open e-ISAs but isn't the problem you have jumped the gun here. How could they transfer into an ISA that didn't exist yet?

JamesPond

barny_100 wrote: »

I know from personal experience they are being slow to open e-ISAs but isn't the problem you have jumped the gun here. How could they transfer into an ISA that didn't exist yet?

I can understand it when they first returned the form back to me because the account was not open, but the second time the transfer form was forwarded to them from the Enfield branch who I presume opened the account because they stated the account number on the form.

gemmalouanna

Just received my Natwest E-ISA account details through post and have looked at the transfer form on Natwest website to transfer my Halifax ISA saver direct.

What did other put on the Natwest transfer form for date of transfer? Do I just put todays date (don't think Halifax have set period/charge for transfer out)? Probably a silly questions but don't want to delay things more than already seems to be happening

Thanks