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MIPAY Talkmobile - Strange Charge
Comments
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I know for sure, is that we will NOT be making any more phone top ups to t-mobile or 02 for our daughters anymore, they will just have to go into the shops and buy the top up over the counter from now on.
Uh, how does that make any sense? The fact that your card details have been stolen is almost certainly completely unrelated to T-Mobile or O2.0 -
Uh, how does that make any sense? The fact that your card details have been stolen is almost certainly completely unrelated to T-Mobile or O2.
Simply because it is a mobile phone company, who knows what information is shared via their systems.
In february we showed a £30 payment to O2, along with the normal £20 for my daughter, they have yet to respond to that incident, and here we are just two months later with another £30 transaction to another phone company.
I just used the contact us email within mi-pay telling them what has happened to us and to several of us here on this forum and demanding to know what they intend to do about it. After I hit send, the message I got said 'Thnak you'. Yes you read it right thnak you. Further more the people that host the contact us information are based in Romania. Not to tar all with the same brush, but I know that alot of fraud has gone on with people based in Romania, consistantly credit card fraud at that.0 -
Ok an update from last night. My husband spent a good hour today on the phone with the fraud department of our bank, had to answer loads of questions which kinda left him a bit frazzled, especially when they gave him the run around a bit.
Should hear back in the next 7 to 10 days, and they are going to be looking into both incidents for us.
In the meantime, we have made sure that everyone we know, know's about this, family friends and work colleagues alike.0 -
I've had the same thing happen to me, £30 taken from my account on 10th April, again MiPay Brookwood, Surrey. I'm with RBoS and just spoke to their fraud dept. who is cancelling my card and doing an investigation.
I also received an email the same day saying that a top-up had been successful for a random mobile number I don't know anything about. I (stupidly) dismissed this email as just another junk email.0 -
Hi, I just found I have same problem like you
. I gave call to MI and I've been told I have to speak to my bank about it. I contact HSBC then and they going to found out what's going on and let me know in about 5 days.
I have no clue what that has happened. Only one thing I've remember - I have been in Farm Foods and boy by the tile seemed looking at my hand when I was puting pin-code.
I would like to ask - where are you from, people???? Maby there is one person who's collecting our detalis and passing futher? I wrote "futher" because my transaction was made in Brookwood. I live in Bridgend- Wales. Any one of you concacted police???0 -
Update: I too had this charge and contacted RBS fraud department. I have to say they dealt with my case very efficiently.
My card was immediately cancelled and another issued. I received a form within 2 days to sign & return in order to allow them to investigate further.
Couple of weeks later I get a text message to inform me that my £30.00 has been refunded and this followed by a letter confirming refund.
Still don't know how this happened as no explanation given but credit where credit is due RBS handled this efficiently with no fuss to my satisfaction.0 -
Just checked my statement, £30 taken from MIPAY TALKMOBILE T BROOKWOOD SUR on 29/04/09, I too am with Orange and have had dealings with CPW, Just waiting for the bank to call me back. will post an update.
p.s. I'm from Barking in Essex0 -
I too have been burned by this fraudulent charge hitting my bank account, I've also done a blog article on it because I was so mad.bigmac6969uk wrote: »Update: I too had this charge and contacted RBS fraud department. I have to say they dealt with my case very efficiently.
My card was immediately cancelled and another issued. I received a form within 2 days to sign & return in order to allow them to investigate further.
Couple of weeks later I get a text message to inform me that my £30.00 has been refunded and this followed by a letter confirming refund.
Still don't know how this happened as no explanation given but credit where credit is due RBS handled this efficiently with no fuss to my satisfaction.
I agree with bigmac (LOVE that nick btw, and i think i'll head off to McDee's after this post now! LOL), I'm a bit behind bigmac on catching and reporting it, but the RBS Fraud Department people have been doing a great job so far, with already having received my forms and sent them back off again. I can only hope that I get the same outcome as you did bigmac. I also opted to get a free text message sent out to me when there is some sort of decision made, so hopefully I'll be also getting the same text message as you did soon.
I've done some calling and checking, and found out a few more details. I went ahead and posted up the details on my blog over at essentialchatter.blogspot.com if anyone is interested. I also posted up some details about the conversation I had with Michele at MiPay. Fingers crossed guys that we'll hear more details very soon about what actually took place.
One good thing that I've gotten out of this is finding Money Saving Expert! Lots of good information here.0 -
Finding this site and reviewing I see that you are all from Europe? I have been hit in Washington State USA this sucks0
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Update.....Well, HSBC, did call me back, the money is getting refunded, but I was also alarmed to find that there were further unauthorized debits to come out. I have been told that I have been charged a further £1 to this company (MIPAY TALKMOBILE T BROOKWOOD SUR) and a further £2.50 to iTunes (and i don't even use iTunes).
But, the debit/maestro card has now been canceled and have now got to wait for my new card (5-7 working days).0
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