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Aarrrrrggghhhh!!!!! Indian Call Centres!
aliasojo
Posts: 23,053 Forumite
This is the short version.
How could any company have thought it was a good move to farm out their business to an Indian call centre?!
I've finally signed up for broadband today and figured it would be a good idea to call Aol, my dial-up isp to find out whether I needed to give some sort of cancellation notice or whether it took effect immediately.
Indian chappy answers phone and I explained that I didn't want my account cancelled today, I just wanted to know if I had to give notice.
He says he has to take me through procedure first, so he asks the usual identifying questions then asks why I'm leaving AOL. I explained my AOL service is now very bad because of log-on problems and dropped connections and I've had enough.
Ok says he, anything else? Yes, I'm getting broadband.
Who is your provider? I want to say none of your bloody business but I'm too polite, so I tell him. I also tell him again I just want the answer to my simple question. He ignores me and continues to ask questions.
Inbetween times, he CONTINUALLY says 'yes, thankyou I can help you'. I was beginning to worry that he had been brainwashed.
He managed to turn a simple 2 minute question into a 15 minute saga. ::)
He then says 'ok I will process your request.'
Nooooooooooo! I don't want to leave yet, I was only asking!!!!!!!
He then tells me at least 5 times that he now understands me and will leave my account untouched and that I should call 1 day before my next statement billing date to make sure I am not charged for another months service.
Why could he not just have said that at the start?!
I started the call as a level headed polite individual, I ended it as a frustrated loony pulling at her hair.
Aaaaaaarrrrgghghhhhh!
How could any company have thought it was a good move to farm out their business to an Indian call centre?!
I've finally signed up for broadband today and figured it would be a good idea to call Aol, my dial-up isp to find out whether I needed to give some sort of cancellation notice or whether it took effect immediately.
Indian chappy answers phone and I explained that I didn't want my account cancelled today, I just wanted to know if I had to give notice.
He says he has to take me through procedure first, so he asks the usual identifying questions then asks why I'm leaving AOL. I explained my AOL service is now very bad because of log-on problems and dropped connections and I've had enough.
Ok says he, anything else? Yes, I'm getting broadband.
Who is your provider? I want to say none of your bloody business but I'm too polite, so I tell him. I also tell him again I just want the answer to my simple question. He ignores me and continues to ask questions.
Inbetween times, he CONTINUALLY says 'yes, thankyou I can help you'. I was beginning to worry that he had been brainwashed.
He managed to turn a simple 2 minute question into a 15 minute saga. ::)
He then says 'ok I will process your request.'
Nooooooooooo! I don't want to leave yet, I was only asking!!!!!!!
He then tells me at least 5 times that he now understands me and will leave my account untouched and that I should call 1 day before my next statement billing date to make sure I am not charged for another months service.
Why could he not just have said that at the start?!
I started the call as a level headed polite individual, I ended it as a frustrated loony pulling at her hair.
Aaaaaaarrrrgghghhhhh!
Herman - MP for all! 
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Comments
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You'll fit right in with MSA thenI started the call as a level headed polite individual, I ended it as a frustrated loony pulling at her hair.
IvanI don't care about your first world problems; I have enough of my own!0 -
sorry but pmsl.0
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When we told aol we wanted to leave to go broadband with another company they gave us a free month to think about our decision. When you get through ask to speak to customer services, they are better than the call centre staff and can organise discounts etc. ~Laugh and the world laughs with you, weep and you weep alone.~:)
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Thanks for the tip Poppy, but I'm going to reformat my pc when my broadband is up and running, so that I can get rid of all the AOL stuff.
For the last few months the chkdsk program runs as soon as the computer is switched on and it's finally been tracked down to a problem being caused by the AOL software.
I've been with Aol for 5 years and the first 4 and a half have been very good, the last 6 month have been hell though and the sooner I get rid of Aol, the better I'm afraid. :-/Herman - MP for all!
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I never went with AOL after the bad things i had heard about them, a very techie mate of mine said that they are like a parasite when you load up that cd they give out. it gets into everything, apparently even word docs etc.... and is a pain in the bum to get rid of.0
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It's only recently I've had problems with them. I know many people won't touch them but I've never really understood why.........until now. :-/
A complete reformat should do the trick, hopefully.
I'll miss my email address and all the nice pictures at the top of my screen though.
Herman - MP for all!
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How do you know it was an Indian call centre?Val0
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Because they delivered two chicken tika massalas with pilau rice, garlic nan and poppadums. If it had have been a chinese call centre you would have got chicken fried rice with crispy wanton. If it had have been an english call centre you would have got a black pudding with a cornish pasty. If it had have been a scottish call centre you would have got lungs, hearts, stomach and other sweet meats with oats served in a sheeps stomach (aka Haggis). ;D ;DHow do you know it was an Indian call centre?
IvanI don't care about your first world problems; I have enough of my own!0 -
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Because they delivered two chicken tika massalas with pilau rice, garlic nan and poppadums. If it had have been a chinese call centre you would have got chicken fried rice with crispy wanton. If it had have been an english call centre you would have got a black pudding with a cornish pasty. If it had have been a scottish call centre you would have got lungs, hearts, stomach and other sweet meats with oats served in a sheeps stomach (aka Haggis). ;D ;D
Ivan
And if it had been a Welsh call centre you would have got a Leek!! ~Laugh and the world laughs with you, weep and you weep alone.~:)
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