o2 complaints department

matrix999

Good to hear O2 have sorted your problem out.

I think its important to remember that although companies do have problems and customers get annoyed when mistakes are made, its the way that the company resolves these problems/mistakes thats important.

O2 have certainly done this in the above cases - Keep up the good work O2!

Tom_Saunders

without any doubt I am certain you work for 02.

matrix999

Tom_Saunders wrote:

without any doubt I am certain you work for 02.

hehe... No! I actually work in the transport industry

owey

Remember, they have only "said" they will sort it out. They have yet to do it. Yes I agree sometimes things do go wrong, and as long as they sort it out most people will say,that good enough. But when you have spent over £20 phoning 0870 No's and getting nowhere, you do start to get a bit :mad: . My story was a bit short, but what also happened was I had to send one Bluetooth headset back as it was the wrong one. On there returns label it says just get proff of postage. I decided to take it back to the local o2 shop, they did not want to know. So I sent it in the post, and got proof of postage, it never arrived. After the first phone call to them. I left it for 2 weeks, I rang again and the lad on the other end of the phone said "I would have to take it up with the post office", I said as it was you who told me to get proof, and anyway even if I get any money from royal mail it wont cover the £50 they wanted "sorry took" for the headset, and the story went on.

owey

jem16 wrote:

Good to hear. If it was Peter Erskine's email that got the result, you will get a report back from too in the next day or two.

You were right jem16, just had a letter from Peter Erskine, they are giving me a free Samsung bluetooth headset to replace my faulty o2 one, my £50 back that they should not of charged me, also £20 to pay for any phone calls I have had to make.

jem16

Now that's what I call Customer Service. It's a pity such extreme measures have to be taken.

MissG_2

I firmly believe these days the only way to get somthing looked at properly is to take it to the top!!!

I recently had a major problem with Barclays increasing the interest on a pre-qualified loan by 5%, i made a complaint to customer service and then their comlaints team with no joy.

I fired a ranting email off to the CEO (info sourced from here) confirming that if this was not looked into I WOULD AND MEANT IT MOVE MY ACCOUNT and next day i had his PA on the phone.

It has been passed over to a senior complaints team and the whole situation is being looked into with a good chance the lower rate will be given. I only contacted the CEO after i had exhausted all other channels with customer service and their supposed complaints team.

Life_On_Mars

jem16 wrote:

My sons made renewal deals which they didn't honour. I also wrote to their complaints department in Leeds with no reply. A week later I emailed Peter Erskine(CEO) The following day it was sorted and they got credits for £30 and £60.

Try Peter.ErskineatO2.com, obviously changing at to @

I emailed Peter Erskine with my O2 complaint, which their "Customer Services" team had been unable to resolve to my satisfaction. He got one of his minions to call me a couple of days later and sort it out amicably, then emailed directly to follow-up. I say "he", it's his named email account, although I somehow doubt it's actually him using it! Anyway, it worked for me