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o2 complaints department

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owey
owey Posts: 832 Forumite
Do anyone know the phone number for o2's complaints department, as they have charged me £50 for a replacement bluetooth headset that should of been free. I have rang C/S and all they will give me is there complaints address in Leeds which I have already wrote a letter to, "in Febuary :mad: " with no reply as yet. There contracts might be O.K, but there C/S is a waste of time.
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Comments

  • reelcrazy
    reelcrazy Posts: 408 Forumite
    Try 0113 3886159
  • owey
    owey Posts: 832 Forumite
    Thanks, I will give it a go.

    Tried it, but it says "number not found".
  • jumper_2
    jumper_2 Posts: 39 Forumite
    You can fax or write to their "complaints review department" but it's not worth it as they won't reply. Instead go straight to the independent telecommunications adjudicator Otelo.

    Full details at:http://www.o2.co.uk/help/complaint/0,,500,00.html
  • jem16
    jem16 Posts: 19,584 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    owey wrote:
    Do anyone know the phone number for o2's complaints department, as they have charged me £50 for a replacement bluetooth headset that should of been free. I have rang C/S and all they will give me is there complaints address in Leeds which I have already wrote a letter to, "in Febuary :mad: " with no reply as yet. There contracts might be O.K, but there C/S is a waste of time.

    My sons made renewal deals which they didn't honour. I also wrote to their complaints department in Leeds with no reply. A week later I emailed Peter Erskine(CEO) The following day it was sorted and they got credits for £30 and £60.

    Try Peter.ErskineatO2.com, obviously changing at to @
  • KittyKate
    KittyKate Posts: 1,606 Forumite
    Retry customer services and don't let it drop- if you're worried about call costs it's policy for them to call you back on a landline/alt number. If the customer service advisor is being unhelpful ask to speak to a team leader - regardless of what they say a team leader or supervisior WILL be available day or night.

    Always take the name and extension number of whoever you speak to FIRST in case they cold transfer you to someone else.

    I work for o2 and this is the best way to make yourself heard and get your problem rectified. Good luck!
  • owey
    owey Posts: 832 Forumite
    Off to work now, Thanks jem16 will email him in the morning, kittykate might try to phone as well and contact otelo as jumper said. Now off to get my Brahma beer from Morrisons on the way to work :beer: .
  • MissG_2
    MissG_2 Posts: 869 Forumite
    Hi Guys,

    Dont quote me on this but try

    [email="complaintsreviewservice@o2.com"]complaintsreviewservice@o2.com[/email]

    I think this it.
    The best things in life are for FREE!!!
    If you like what you see and find this info useful, please use the thanks button. It costs nothing and means so much.
  • jumper_2
    jumper_2 Posts: 39 Forumite
    Forgot to say the complaints review fax line never seems to pick up, took a lot of attempts. out of paper? ;)
  • owey
    owey Posts: 832 Forumite
    Result :j , just had a phone call from o2. They said they were ringing about the letter I sent them, and they are going to sort it out. I think it might of been because of one of the emails I sent this morning off this thread. Thanks to the 2 posters with the email contacts, not sure which one worked, but one did :D .
  • jem16
    jem16 Posts: 19,584 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Good to hear. If it was Peter Erskine's email that got the result, you will get a report back from too in the next day or two.
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