'Rapport' Security

joe134

Trusteer wrote: »

[FONT=&quot]Hello,

You can access the HSBC download page normally and then click the download button.

When Windows starts to download Rapport it authenticates the installation file which should be signed. You should see a message from Windows that identifies the name of the product (Rapport) and the name of the vendor (Trusteer). In the event that Windows fails to authenticate the file and says that the vendor is unknown then cancel the download.

These are common security practices that you can use whenever downloading software over the net.

Trusteer Support

[/FONT]

Hi, I have bitten the bullet and done as you suggested, downloaded and compatabilitied ok.I notice that the green arrow works fine on IE but not on AOL browser. I presume it,s not meant for AOL, is this correct? Only time will tell if you live up to your name Trusteer.Ciao,Thanks for reply

masonic

grnglide wrote: »

Strange how the Government's recommended encryption software for Government Departments protection of restricted email etc is PGP (Pretty Good Privacy) which is much more than "Pretty Good" and is chosen, amongst reasons, because it is open source so that outside experts can inspect the code to ensure it has no weaknesses, back doors etc!

Actually, not only is PGP closed source, you have to pay for it.

There are several open source varients of PGP such as OpenPGP and GPG, which PGP is compatible with, but the codebase of PGP itself is proprietary. if the Government specifically recommends PGP, then clearly it has a preference for a closed source solution in this instance.

Trusteer

joe134 wrote: »

I presume it,s not meant for AOL, is this correct?

Hi,

Correct. We currently Support Windows XP, Vista, 7 running IE 6,7,8, FF 3.X, Chrome 3.x, 4.x, and BT Yahoo. Mac OSX 10.4, 10.5, 10.6 running FF 3.x and Safari 4.x.

Thanks
Trusteer Support

popmacca

Downloaded Rapport on 3 different PC's. Two running XP (with both f/fox & IE8) and just installed on new laptop running Windows 7. Not a problem with any of them. I use windows auto update to ensure up to date os etc but one useful feature of Rapport which I don't think anyone has mentioned is that it can scan your PC and inform you of any security issues it finds, for example my flash wasn't upto date on one pc and it gave a handy link to update it. The thing about installing any new software is BEFORE you download it you should ensure any files, pics etc are backed up if you don't want to risk losing them. By the way what would you rather loose....... those pics of the office party or a few grand from your account?? (By the way so many people are responding to phishing e-mails don't be suprised if the banks start to say you haven't been responsible with your PIN so we are not paying you the money back....... they already do this if you keep your card and pin together for example.

fznuk

I just read my HSBC messages and then done a google on this software and got to this interesting thread.

I like to research any software i put on my PC's, my job is PC repair so im always dubious of software like this.

I use FREE Avast, got the hardware firewall within the router and use FREE Malbytes Anti-malware software and FREE Ccleaner to regularly keep the registry and temp folder clean... all works well on my network of PC's - There is no way on earth im going to interupt this with some, to me, unknown software which could disrupt my PC.

There is already enough over bloated antivirus/ anti-malware/spyware programs without more untested crap.

It doesnt take much to protect your PC, just a little time, knowledge and research...and some regular houskeeping if you use your PC a lot online.

Most PC's i get in for software/OS repair contain far too much crap that either cancel each other out, conflict or cant be bothered to update or renew together with all these big companies and greedy shops saying 'get OUR antivirus protection' Pah! - well, keeps me in work anyway.... lol

as for a bank dishing it out..... you only need to have read the news over the past year not to trust anything they say! lol

MAybe tax payers will be shelling out to pay to fix all these PC's because of their software ...lol

Install at your own peril!

D1zzy

fznuk wrote: »

I just read my HSBC messages and then done a google on this software and got to this interesting thread.

I like to research any software i put on my PC's, my job is PC repair so im always dubious of software like this.

I use FREE Avast, got the hardware firewall within the router and use FREE Malbytes Anti-malware software and FREE Ccleaner to regularly keep the registry and temp folder clean... all works well on my network of PC's - There is no way on earth im going to interupt this with some, to me, unknown software which could disrupt my PC.

There is already enough over bloated antivirus/ anti-malware/spyware programs without more untested crap.

It doesnt take much to protect your PC, just a little time, knowledge and research...and some regular houskeeping if you use your PC a lot online.

Most PC's i get in for software/OS repair contain far too much crap that either cancel each other out, conflict or cant be bothered to update or renew together with all these big companies and greedy shops saying 'get OUR antivirus protection' Pah! - well, keeps me in work anyway.... lol

as for a bank dishing it out..... you only need to have read the news over the past year not to trust anything they say! lol

MAybe tax payers will be shelling out to pay to fix all these PC's because of their software ...lol

Install at your own peril!

Exactly the point (but better made) thet I was trying to make in post #65 - IT nerds unite!!

lolly5648

I have been using Rapport since March 2009 and am very happy with it - haven't had any problems at all.

Staib

I work in HSBC and also stumbled across this thread... it's fascinating trying to understand what people are worried about! Actually, I am pleased that many of you are trying to find out more about Rapport. I saw on another thread that some were concerned that it was going to be compulsory - NO! it's not! the last thing we want to do is to 'disenfranchise' users of 'minority' operating systems (and I speak as a Linux user!) But having tested and re-tested it we think it's pretty impressive software and have gladly paid for it, so that our customer's don't have to.

If it helps anyone decide it's not bloatware - I perceive zero slowdown after installing to a number of PCs at home, and it complements rather than trips over 'conventional' anti-virus softare.

I also thought it was quite clever spotting and suggesting several things (Adobe Reader, Adobe Flash and Skype) that needed updating for security reasons and so I did that. Why not?

This software is also cleanly 'uninstallable' - unlike some a/v programs I can think of - via add/remove programs, so just try it. You might even like it!

Hope this helps,

Cheers,

Nick

david78

I have used rapport for nearly a year. No major problems until a few days ago when i tried to add another user to my computer. When the user logs in there is an error copying some rapport application files (under c:\users\default) and the login fails.

Trusteer are looking into this problem for me but they have not confirmed it yet.

There is an easy workround though: just stop the rapport service from the utility provided on the start menu, then add user and log in as new user, later you can start rapport again.

I will still use it as it helps to have the extra protection. (alongside Kaspersky Internet Security, Spyware Blaster, Browser Defender, Windows Defender, Secunia PSI, Vista's UAC and use of standard user profile, and the firewall in my router).

ETROL

Instictively (and to some extent on experience ) I am in the same camp as the sceptics on this. I have seen what havoc Norton can wreak on a low end system

The problem is that if despite my considerable security precautions (such as password utilities that foil keylogging by drag and drop passwords behind askterisks) yes if despite this I were to be victim of IT fraud
then it would strengthen my case if I had taken the banks security advice and installed Rapport

Most of the banks are now using card readers which seem to be foilproof so I am not too worried