'Rapport' Security

Staib

david78 wrote: »

...There is an easy workround though: just stop the rapport service from the utility provided on the start menu, then add user and log in as new user, later you can start rapport again.

I will still use it as it helps to have the extra protection. (alongside Kaspersky Internet Security, Spyware Blaster, Browser Defender, Windows Defender, Secunia PSI, Vista's UAC and use of standard user profile, and the firewall in my router).

David - if you don't mind I will pass that workaround tip on to our first direct and HSBC helpdesk guys - just in case anyone else has the same issue setting up a new user profile...

With that software 'armoury' encircling you, you must be impregnable and bullet-proof -

I just worry about the 10% of internauts who just don't even use basic a/v software

Cheers,
Nick

david78

No problem Nick.

Only my Kaspersky is a paid-for product. The others are free.

Staib

ETROL wrote: »

Instictively (and to some extent on experience ) I am in the same camp as the sceptics on this...

The funny thing is that we (I work in HSBC) like internet users to be sceptical and wary. It's this suspicious attitude that keeps us all away from danger.

But despite concerns expressed by others, we are not making this compulsory. And nor is it some sneaky way to blame you if you ignore our advice!

We just think it's rather innovative software, and that we would probably all be better off using it. I do, anyway!

Cheers,
Nick

savetilibleed

I decided to try installing Rapport again and what do know - it works!! :jI haven't a clue why it worked this time. It flagged some Firewall warnings like you generally get on installing programs, so I switched it into installation mode (sure I must have before when I installed). As I switched it (the firewall) back to normal, it flagged up a warning, which I allowed. Oh it just did it again (a red warning again) saying 'RapportService.exe is trying to access svchost.exe in memory. I again allowed it.

Some banks the green arrow shows automatically, NatWest, Coventry BS, RBS do, whilst Lloyds, Santander, Yorkshire BS, Halifax, for example don't. Is it safe to make these latter sites trusted by clicking the 'Protect this website' link?

googler

Staib wrote: »

I work in HSBC and also stumbled across this thread... it's fascinating trying to understand what people are worried about! Actually, I am pleased that many of you are trying to find out more about Rapport. I saw on another thread that some were concerned that it was going to be compulsory - NO! it's not! the last thing we want to do is to 'disenfranchise' users of 'minority' operating systems (and I speak as a Linux user!) But having tested and re-tested it we think it's pretty impressive software and have gladly paid for it, so that our customer's don't have to.

If it helps anyone decide it's not bloatware - I perceive zero slowdown after installing to a number of PCs at home, and it complements rather than trips over 'conventional' anti-virus softare.

I also thought it was quite clever spotting and suggesting several things (Adobe Reader, Adobe Flash and Skype) that needed updating for security reasons and so I did that. Why not?

This software is also cleanly 'uninstallable' - unlike some a/v programs I can think of - via add/remove programs, so just try it. You might even like it!

Hope this helps,

Cheers,

Nick

Is this an official statement from HSBC? If so, could you tell us what position of authority you hold?

If not, what would someone in a position of authority say if they knew you were making unofficial announcements on HSBC's behalf?

david78

savetilibleed wrote: »

Some banks the green arrow shows automatically, NatWest, Coventry BS, RBS do, whilst Lloyds, Santander, Yorkshire BS, Halifax, for example don't. Is it safe to make these latter sites trusted by clicking the 'Protect this website' link?

Yes. You should add the banks and websites where you type personal information (shops etc as well). You can add up to 50 of your "own" websites. If you need more just ask them and they will increase it for you. (My limit is 100). I think there's a link in the GUI on how to do this.

I used to have HSBC in my user list, but I have now deleted this because its in the official list now.

david78

googler wrote: »

Is this an official statement from HSBC? If so, could you tell us what position of authority you hold?

If not, what would someone in a position of authority say if they knew you were making unofficial announcements on HSBC's behalf?

I think Nick's only trying to be helpful. He is not making official statements.

masonic

savetilibleed wrote: »

Some banks the green arrow shows automatically, NatWest, Coventry BS, RBS do, whilst Lloyds, Santander, Yorkshire BS, Halifax, for example don't. Is it safe to make these latter sites trusted by clicking the 'Protect this website' link?

If you have made sure you are actually visiting the genuine site, then yes it's a good idea to protect them as well. You don't need to limit yourself to banking sites either. Other sites like ebay and paypal are commonly used for phishing, so it makes sense to think outside of the box in that respect.

popmacca

googler wrote: »

Is this an official statement from HSBC? If so, could you tell us what position of authority you hold?

If not, what would someone in a position of authority say if they knew you were making unofficial announcements on HSBC's behalf?

Does it sound like an official statement you tube?? To me it sounds more like a worker at HSBC who has tried the software for himself and been impressed with it...... grow up!

david78

masonic wrote: »

If you have made sure you are actually visiting the genuine site, then yes it's a good idea to protect them as well....

You can click the site identity button to view the site certificate for instance. Its the icon next to the address bar. (Go on, click on Martin now)