Marks and Spencers and ID

KimYeovil

Why would a student card be accepted? 25 to 40% of holders could be underage.

Kazza62

I was in M&S yesterday at the Bureau de Exchange trying to buy Euros for my daughter's day trip to France. I only wanted £10 worth and was paying with my debit card. I was told by the girl at the till that she would need either my passport or driving licence. I advised that I wasn't carrying either, but was told that due to the Money Laundering/Terrorism(?!!) new ruling, I would need identification. I said that I was hardly going to be money laundering with just £10 of Euros, but she wasn't having any of it. This was after having to queue for 15 minutes whilst the guy at the front was having problems trying to get his Yens. I should have realised then that I was heading for trouble with my £10 worth. Hence to say, she wouldn't serve me without the appropriate ID. I think I am turning into a grumpy old woman!:mad:

littlelibrarylass

nomoneytoday wrote: »

When you are 40 and the cashier thinks you are 21 that would be a bonus

this happened to my friend in M& S recently . she was buying some pink champagne for my 40th birthday
LLL

rm84

I get ID'd all the time (as a baby-faced 25 year old) but it just really annoys me when they can't be professional about it! I think my worst experience was in M&S three days after my 25th birthday... I was buying wine and the girl at the till (clearly younger than me) looked at me suspiciously before the usual 'Have you got any ID?' I was prepared with my provisional driving licence and dutifully handed it over. What does the cashier do? Stare at my provisional with a blank look... 30 seconds... A minute... I prompted her, 'If you look at my date of birth you'll see I turned 25 on Monday.'

Cashier: Yeah... Er, I don't think we accept these.
Me: It's a provisional driving license, I use it all the time - surely it's an acceptable form of ID?! (Queue starting to stare at me)
Cashier: Looks around for help.
Me: This IS a legitimate form of ID.
Cashier: Eventually hands it back over and processes transaction.

Now if you're going to ask for ID, I think it would be helpful if you knew what ID you were looking for...!

And the worst thing was, she kept staring at me when I left the shop!

lulaloo

My friend went to M & S the other week to the Bureau de Change and was asked for ID. She gave her provisional license and was told by the cashier that provisional licenses were not proof of ID because driving licenses aren't checked by the government until you can actually drive. I was with her at the time and burst out laughing. It seems M & S need to give their staff some training.

remembered_nights

Provisional licenses, aaaargh

I've had mine refused as ID in Iceland and Home Bargains... it makes NO sense to claim it isn't official ID! Can't you fly to Northern ireland with just a PL as ID?

Kavanne

When I bought some alcohol at Xmas I had to SHOW the cashier in John Lewis where my DOB was on my driving license! lol

JoolzS

I know it's not fun to be asked for your ID when you are obviously old enough to be buying the item but please have a little compassion for the person asking. Chances are they have just been sent on a course that pretty much tells them they have to ask everyone for ID just so that they don't offend anybody.

I once failed a "mystery shop" when I worked in a pub. We had been told that we absolutely had to put a swizzle stick or a straw into any soft drink ordered. We were getting a bit low in swizzle sticks so when a very nice looking guy, obviously on his own, came in and ordered a coke. I served him a coke without a swizzle stick - I failed the mystery shop. I was told I should have given him a straw. He was in his early 20s, very cute and not the type of guy who would want a straw in his coke. My manager backed me all the way but we still failed the mystery shop. This has stuck with me for over 20 years because it was just so stupid. It wasn't customer service - it was arbitrary rules.

Because of this I am now always patient with check-out staff because I am sure they are constrained by arbitrary rules.

I think it is a real shame when shop staff have to lose all brain cells to become robots working from a script. I try to use small, local shops whenever possible because they seem to encourage individuality. Although I do remember about ten years ago when Rob, my local (chain) off-licence guy, had to ask me for ID because "it's the new rules". He knew me, he knew my DH, he even lived in the same street. I was in my 30s at the time - but he still had to ask for ID. Corporate stupidity! I never blame the person at the till.

Julie

sinstar

I used to take great pleasure in refusing to sell alcohol to people who were clearly buying it for their underage children.

tc80tc80

I was id'd last week for a bottle of Sherry. It came out of the young ladies mouth before she even looked up. I then showed her my id and thanked here profusely.

You see there is a lot of snow on my roof. My wife giggled all the way home.