Tesco Clubcard Loophole

mrsmoneyspender

i'm still waiting for points for this prom, was promised they would appear for the end of this quarter but....
they failed to be added on, surprise, surprise!
will be giving cs another call tomorrow again!!

BiffoBeth

mrsmoneyspender wrote: »

i'm still waiting for points for this prom, was promised they would appear for the end of this quarter but....
they failed to be added on, surprise, surprise!
will be giving cs another call tomorrow again!!

Well I phoned again and spoke to John again who I now ask for everytime I phone just to annoy him - think he hates the fact I know his name - They apparently had a meeting and agreed I was owed the points (not sure how there was a dispute in the first place) but now the information has been passed onto a senior director who has to add the points on from there. How I don't know! He did say he would e-mail me as soon as he hears anymore but I told him I would call again on Monday to chase it up as I am not going another statement without them.
Customer Services have been no use whatsoever and do not appear to have been communicating with Infomedia at all on this.

Good Luck!!

MSNovice2009

I've finally received all my points due through this offer (3150) by repeatedly calling the very helpful Mandy at Tesco customer services who added the points themselves. Sadly not in time for November statement but will get in February.

Hopefully Tesco won't be using this 3rd party for any future promotions. I think the co-promotion between Tesco, Tesco Mobile, and O2 in this instance has allow a degree of buck passing, but from my experience at least Tesco CS have at least come through.

Good luck to those still waiting. Keep try Tesco CS if my experience is anything to go by.

SingingDwarf

MSNovice2009 wrote: »

Good luck to those still waiting. Keep try Tesco CS if my experience is anything to go by.

I'vejust emailed Tesco CS a copy of a letter I sent them in early October and a copy of my home delivery invoice, in an attempt to recover the 5,500 points I am owed. :mad:

curls

SingingDwarf wrote: »

I'vejust emailed Tesco CS a copy of a letter I sent them in early October and a copy of my home delivery invoice, in an attempt to recover the 5,500 points I am owed. :mad:

I know how you're feeling; I am owed a similar amount of points. I initially wrote to Clubcard in May and since then have made numerous phone calls to Tesco and Infomedia. I sent a lengthy letter to Customer Services on 16 November with a copy of home delivery invoice and they haven't replied.

TREVORCOLMAN

curls wrote: »

I know how you're feeling; I am owed a similar amount of points. I initially wrote to Clubcard in May and since then have made numerous phone calls to Tesco and Infomedia. I sent a lengthy letter to Customer Services on 16 November with a copy of home delivery invoice and they haven't replied.

Email Sir Terry Leahey:

[EMAIL="terry.leahy@uk.tesco.com"]terry.leahy@uk.tesco.com[/EMAIL]

:T

SingingDwarf

Emailing Terry worked, thank you! :T

I had an email from an aid within 24 hours and a phone call from customer services within another few hours. All points were credited to my card without problem after that!

BiffoBeth

Just an update for you - for those who had given up hope - I had been contacting Infomedia and still getting fobbed off so I e-mailed Tesco Clubcard and it took 4 weeks but the points were creditted yesterday!! Big smiles all round from me!!