Returning swimwear to Tesco

across

i'm glad i read this post because last year i took swimsuits for my little girls back when they were the wrong size too tesco and there was no problem at all! the other week i myself tried two tankinis on size 10 and 12 in m&s because i wouldnt know what size would fit until i got them on all shops are different it is impossible to know your size what is the difference in going into the fitting room and trying them on and taking them home and trying them on as long as you keep the plastic thing stuck in and the tags on!!! they all vary in length thats why i dont wear swimsuits they are never long enough so i would need to try one on first! how silly good luck and let us know how you go on!

gregg1

impy78 wrote:

Does it still have the plastic gusset protector in it??

I know its the right word but - is there any word in the english language worse than GUSSET? - EEEEEEWWWWWWW! (must go - I have an appointment with my shrink!)

Dora_the_Explorer_5

If a shop has facilities for trying on clothing before purchase why would they refund if the customer decided not to use the service and discovered after purchase the clothing was unsuitable?

ethansmum

I'll tell you why Dora- because in our Huge Tesco extra there is only one changing room (the other seems to be a stock room!), and when theres a queue of people in front of you with armfuls of clothes, you really can't be bothered waiting the half an hour or so its going to take!
I know it isn't always busy like that but I can't see a problem with taking swimwear back if the labels and sticky protector thing are still intact.

ruthyjo

I would not expect to be able to return a swimming costume and certainly would not like to buy one someone else had returned. However if the store you bought the goods from them did not have the new sign on display and therefore could be expected to still have a 28 day refund policy why not just return them there?

southwestmaid

I've bought several swimming costumes from catalogues to try on before buying (to try and find the one I look the slimmest in lol)and returned some of them complete with the plastic gusset still in, with no problems whatsoever. Its much easier to try them on in your own home than when you are out shopping with loads of clothes to take off, especially if its a freezing cold day. I've also tried them on in sports shops before buying, can't really see what difference it makes where you try them on really provided the plastic is still there.

I think the staff could have warned you when you went to the check-out that they were none returnable.

pin

I think people here are getting confused with a statutory right and a retailer's goodwill.

The statutory right of return only applies if the goods are faulty / damaged or "not fit for the purpose".

The store is under NO obligation to take back goods simply because you didn't like them / they didn't fit / they were the wrong colour, etc. However some stores have policies, either written in their terms of sales or because of their goodwill that they will accept such goods back.

I think many people are begining to think stores have to accept returns from people because what they bought they didn't like / it didn't fit / it was the wrong colour, etc.

If people start abusing retailers goodwill on this, retailers are going to stop rights of return apart from what they are legally required to do.

tids79

The swimwear does still have the plastic protectors and all the labels on. Unforunately the store I purchased the items from is not my local store and over an hours drive away. I didn't try them on in store because there was only one changing room that had a queue and I had my two young children with me. It isn't just a case of changing my mind, one item has a small hole in it and having only tried on one of the other items I found the size to be completely different to the labelling. I've never had a problem with Tesco sizing before and therefore didn't think I would this time (and my weight/size hasn't changed for many years). It would be nice if retailers were able to have a common size structure (that they stick to) and then the unsuspecting public wouldn't get caught out like this.

And thanks for your concern, boogiemaster, but I'm quite certain that I do not have any diseases, so your wife is quite safe!!

RightRevBod

tids79 wrote:

The swimwear does still have the plastic protectors and all the labels on. Unforunately the store I purchased the items from is not my local store and over an hours drive away. I didn't try them on in store because there was only one changing room that had a queue and I had my two young children with me. It isn't just a case of changing my mind, one item has a small hole in it and having only tried on one of the other items I found the size to be completely different to the labelling.

With this information in mind, you are quite justified in rejecting the items as "not fit for purpose"

One item is unfit because of the hole.
The other item is unfit to be a size x item, because it is in fact a size y.

Tesco have a legal obligation to refund/replace the items. Downside is that you may need to take them back to the original store.

I would try your local again. Explain that you rejecting the goods as not fit for purpose. Ask to see the customer services manager/duty manager/store manager (in that order) until you get someone who understands the law.

Also do not be afraid to complain loudly. They can be a bit more keen to resolve issues quicky if you are putting the other customers off spending money!

The last time I had to return something to Tesco, I had an ear infection and had a lot of trouble hearing. For some reason, because I could not hear I also tended to speak loudly. Looking back it must have looked quite funny, me and the CSR standing shouting to each other.

lush_walrus

Sorry but unfortunately I agree with Tesco on this one, the reason that they allow you to try on an item such as swimwear on their premises and not get a refund when it has been taken home is pretty obvious really. If its faulty then that again is a very different situation, as of course faulty items are taken out of the store, returned to the manufacturers and not re-sold, therefore I wont be happily buying a lovely new swimsuit that someone has been naked in. Sorry but the idea of people trying on swimsuits that then return to the shelf absolutely repulses me, and Im surprised that you cant turn the idea around and imagine yourself as the second purchaser of swimwear that someone else has been in. It really is not a nice thought at all.