John Lewis broke MY stuff on delivery!

ScattyKatty84

Tim_Deegan wrote: »

Did they ask you to sign a disclaimer?

No they didn't, the man asked it there were any pictures on the wall, which there weren't, he went up to look at the route and never said anything was in the way.

ScattyKatty84

hollydays wrote: »

Have I got this wrong ,or are you changing your story slightly here?

You say " If he had asked I would have moved them ,I din't think they were near where the bed would be going."

Are you saying he made a request for you to move stuff out of the way generally,and the reason you didn't move THAT stuff out of the way was because you didn't realise the bed was going anyway near it?

Ok maybe I'm being really unclear, the man never asked me to move anything, because there wasn't anything to move in the way! He looked at the route and didn't say anything needed changing! The only thing he asked were if there were any pictures on the walls and I said that there wasn't, then he went up the stairs to see how tight the stairs were I guess and into our room and never once said anything about me needing to move something.

If I had considered them to be in a place of danger I would have moved thm of my own free will, but I didn't think they were, I felt the delivery man confirmed this when he checked the route and never said anything about them! I don't really know what else I could have done.

Tim_Deegan

ScattyKatty84 wrote: »

No they didn't, the man asked it there were any pictures on the wall, which there weren't, he went up to look at the route and never said anything was in the way.

That's unusual. Normally delivery companies will ask you to sign a disclaimer unless they have an insurance policy to cover any damage that drivers may cause. This type of insurance policy can be very expensive.

tbw

Tim_Deegan wrote: »

That's unusual. Normally delivery companies will ask you to sign a disclaimer unless they have an insurance policy to cover any damage that drivers may cause. This type of insurance policy can be very expensive.

I'm surprised at that comment - I've had LOADS of stuff delivered (some of it large/awkward items) and I have never been asked to sign anything other than a delivery note after the guys had finished.

Tim_Deegan

tbw wrote: »

I'm surprised at that comment - I've had LOADS of stuff delivered (some of it large/awkward items) and I have never been asked to sign anything other than a delivery note after the guys had finished.

If you read the small print on the back of the delivery note, then you will probably find that it includes a disclaimer, and that the driver should get you to sign it before he takes it past your hallway.

You will often find that if you are nice to the driver, then they will take it to whatever room you want, but it is against many companies policies.

That's now two of you that have said the same thing.........However I am in that line of business, so I do know how most companies operate.

ScattyKatty84

Tim_Deegan wrote: »

If you read the small print on the back of the delivery note, then you will probably find that it includes a disclaimer, and that the driver should get you to sign it before he takes it past your hallway.

You will often find that if you are nice to the driver, then they will take it to whatever room you want, but it is against many companies policies.

That's now two of you that have said the same thing.........However I am in that line of business, so I do know how most companies operate.

I didn't even get a delivery note! I didn't get one when the table was delivered the week before. So essentially they gave me no papaerwork of any desciption so can they still claim I agreed to the risk. This is the first time i've ever had any furniture delivered so I didn't know that they don't normally take things up to the actual room.

tbw

Tim_Deegan wrote: »

If you read the small print on the back of the delivery note, then you will probably find that it includes a disclaimer, and that the driver should get you to sign it before he takes it past your hallway.

You will often find that if you are nice to the driver, then they will take it to whatever room you want, but it is against many companies policies.

That's now two of you that have said the same thing.........However I am in that line of business, so I do know how most companies operate.

I'm not disputing what you say Tim - I accept that if you work in that line then you know what is SUPPOSED to happen. But its never ever happened to me and, if its on the back of the delivery note then thats pretty useless as I've always been given the DN to sign after the goods are in the house etc. Its a bit worrying if we are signing something after the event when it should have been done before - we could well be signing something we might regret.

Tim_Deegan

ScattyKatty84 wrote: »

I didn't even get a delivery note! I didn't get one when the table was delivered the week before. So essentially they gave me no papaerwork of any desciption so can they still claim I agreed to the risk. This is the first time i've ever had any furniture delivered so I didn't know that they don't normally take things up to the actual room.

I'm no solicitor, but If you didn't sign any disclaimer, then I should think that they are responsible for any damage.

I'm sure one of the many solicitors on MSE will step in here and clarify matters.

ScattyKatty84

Tim_Deegan wrote: »

I'm no solicitor, but If you didn't sign any disclaimer, then I should think that they are responsible for any damage.

I'm sure one of the many solicitors on MSE will step in here and clarify matters.

Well that would be good if one could tell me. I did think at the time it was odd, my first thought was that I should have got one after it had been delivered but that seen as by that point I was crying they maybe didn't think it was the best time! But then again I never got one for the table and that was 2 weeks before.

I'm pretty sure i've never signed anything about it so they can't really claim I agreed to the risk can they?