T Mobile Harassment

bigsheep

Intasun32 wrote: »

Hi Bigsheep,

I know exactly what you are going through and how concerned you must be as I was in a similar position when I moved house. Unknown to me the previous householder was in debt up to his eyes and owed everyone, hence the reason why he never left a contact address or number. The day after I moved in I had over thirty (30) letters for him and his wife and they kept on arriving. A week later I had a knock on the door at 6am from two debt collectors who looked like they had been ten rounds with Mike Tyson. Eventually after showing some ID they accepted I was not the guy they wanted a 'chat' with.

I called the solicitor who had acted for me with the purchase of the house and she drew up a letter to forward to the senders of the demands. The law states that: Interfering with the mail: general (1)A person commits an offence if, without reasonable excuse.....

It was her opinion that I had reasonable cause to open the letters to inform the sender of the sale of the property. Even now more than 10 years later I still get the odd letter.

I hope this helps.

:eek: :eek: :eek:

Thanks Intasun,

I think legal action will have to be my recourse. The ineptitude of this phone company and the lack of concern on their part is inexcusable.

Altarf

max2009 wrote: »

Why did you open it instead of writing on it like the above said ?

Because large organisations are planks, and don't deal with letters returned "not known at this address" correctly.

bigsheep wrote: »

Initially, I returned everything marked "not at this address" etc and gave them the correct address but they totally ignored this, kept on sending stuff to me

Yep. Had the same issue myself with letters from HBOS. I had returned several marked "not known at this address", before I got fed up, opened one, found it was a bank statement and took it into the local branch. Only at that point did the letters stop.

lawbunny

Whenever you phone up and report it T-Mobile will flag this up on the account as a fraud precaution and eventually suspend the person's account. As this seems to have been going on for a long while it sounds like it could actually be an issue with the format of your addresses.

If this person is confirming his address with T-Mobile, but he has the wrong postcode, then every time he confirms his address with them (as surely he would have been suspended by now if this has been going on for a while) then he is just re-registering at your address. Email [EMAIL="cust.rel@t-mobile.co.uk"]cust.rel@t-mobile.co.uk[/EMAIL] to inform them of the situation.

bigsheep

lawbunny wrote: »

Whenever you phone up and report it T-Mobile will flag this up on the account as a fraud precaution and eventually suspend the person's account. As this seems to have been going on for a long while it sounds like it could actually be an issue with the format of your addresses.

If this person is confirming his address with T-Mobile, but he has the wrong postcode, then every time he confirms his address with them (as surely he would have been suspended by now if this has been going on for a while) then he is just re-registering at your address. Email [EMAIL="cust.rel@t-mobile.co.uk"]cust.rel@t-mobile.co.uk[/EMAIL] to inform them of the situation.

Hi lawbunny,

The guy no longer lives up the road. A court officer told me he had moved several miles away. His account is suspended hence the termination fee which takes what he owes up to over £1200. Already written to so-called customer relations but they haven't even acknowledged the letter. Thanks for the email address. We can but try again.

lawbunny

Ouch. Your neighbour was a lovely guy, wasn't he?!?!

If you email [EMAIL="cust.rel@t-mobile.co.uk"]cust.rel@t-mobile.co.uk[/EMAIL] you should get an automatic reciept acknowledging your email (check your junk emails) then someone will respond to you within 5 working days (usually 3, depends how busy they are).

Really this is simple for them to sort out, I don't understand what's going on!

bigsheep

Sent an email and been phoned by a lady in customer relations who sounds like she knows what she is doing. Did some formfilling and now awaiting results (which could take a few weeks apparently).

lawbunny

I'm sorry it took you up until now to get this resolved: really, as customer services agent could have done it.

Yeah, the Fraud dept has a bit of a backlog just now - taking up to about 8 wks. However, if someone from customer relations is involved as it is a serious complaint now it may get done quicker.

Intasun32

lawbunny wrote: »

Yeah, the Fraud dept has a bit of a backlog just now - taking up to about 8 wks.

@ Lawbunny,

The Fraud section has EIGHT weeks backlog ? Does this not show the problems that 'we' the account holders have with security?

Don't get me wrong, this not a 'dig' at T-Mobile. They were the first, and only one of two networks that allow it's customers the choice of blocking 'short codes', thus stopping the dangers of receiving scam sms. The other being Vodafone, which took a long campain on their e-forum to get such protection. Even now they do not make it clear that you can protect your account.

You have to agree that there is a big problem which needs to be addressed by the Telecoms industry. Yet while the Networks are making £millions of profit from such frauds (taking up to 50% of the charges from unsolicited reverse bill sms) and are reluctant in most cases to assist the victim (I know this from experience), we the mobile phone users are helpless and are there for the taking.

ExNicotineQueen

Intasun32 wrote: »

Don't get me wrong, this not a 'dig' at T-Mobile. They were the first, and only one of two networks that allow it's customers the choice of blocking 'short codes', thus stopping the dangers of receiving scam sms.

You have to agree that there is a big problem which needs to be addressed by the Telecoms industry. Yet while the Networks are making £millions of profit from such frauds (taking up to 50% of the charges from unsolicited reverse bill sms) and are reluctant in most cases to assist the victim (I know this from experience), we the mobile phone users are helpless and are there for the taking.

Can you give me some more info on this please? I get spam sms messages quite regularly and sometimes I am charged for them, sometimes not. When I called T-Mobile to ask if they could block them at their end they said there was nothing they could do.

Intasun32

ExNicotineQueen wrote: »

Can you give me some more info on this please? I get spam sms messages quite regularly and sometimes I am charged for them, sometimes not. When I called T-Mobile to ask if they could block them at their end they said there was nothing they could do.

@ ExNicotineQueen,

First thing is to demand that T-Mobiles block premium rate texts or if you are registered for 'My T-Mobile' you can check 'charge to account bar' which stop these sms reaching your account. The only thing is that it will also stop you using your phone, for example, to vote on reality shows, download music etc. It all depends on how and what you use your phone for!

The next step is getting your money back, T-Mobile (or any network) will NOT help you for the reasons I have stated. Do you have the number of the text? It's called the shortode, a 5 figure number begining with 8xxxx, if you have I can find the company that has charged you.

Before we go there I must ask you if you have downloaded any ringtones, music, wallpaper from your handset or the net? The scam is that in the 'very' small print you accept to subscribe to the service and then continue to receive sms at a cost from £1.50 to £5 each. It is one big con.

Let me know and we can take it from there....

:mad: :eek: