T Mobile Harassment

bigsheep

Over the past few weeks I have had bills from T Mobile sent to my address. These bills relate to someone who does not live here but who used to live in a block of flats up the road and mistakenly used our postcode. The amounts owed have steadily got higher until today when it reached over £1200 - including a termination penalty. I have done everything I can to stop these bills. I have phoned T Mobile many times explaining the postcode situation and giving them the correct address. But they totally ignored everything. The latest "customer service" person I spoke to assured me I would receive no more bills. A couple of weeks ago I got a letter from a debt collector in Glasgow threatening action. I have written to T Mobile customer service on several occasions and also informed the debt collector of the mistake but today is the final straw. This amounts to harassment. I am in fear of leaving the house empty in case the bailiffs come round. Has anyone any suggestions please? I am at my wits end.

agsnu

Opening other people's post, even if it's sent to your address, is a criminal offense. I don't understand why you're finding this harassment - you should not be reading the bills and it's not your problem.

Derek_Duval

Before a bailiff can enter your property, the case must go to court first.
Even then they can't break into your house either, they can only enter by an open window or door.
I'd recommend speaking to,

http://www.nationaldebtline.co.uk/england_wales/

They are very helpful & know every aspect of the law in this area. They may help put your mind at ease.

bigsheep

Thank you Derek. It's good to know and that is a useful site with some good letter templates. I should add that in addition to T Mobile, we have also had to deal with gas, electricity, council tax and a summons regarding unpaid court fines for this individual as well as countless other organisations including benefits payouts. It's been a nightmare. T Mobile are the only ones ignoring everything.

princessjessica08

Did you not just write 'not at this address' and post it back in the letter box, T-mobile would have stopped bills being sent to that address once it was returned. Although, if you go onto T-mobile.co.uk bottom of the page go to 'privacy' then 'your security' then at the bottom of the page select 'not known at this address' .... fill in the fraud form and the fraud department will deal with it.

Jess

grimlea

agsnu wrote: »

Opening other people's post, even if it's sent to your address, is a criminal offense. I don't understand why you're finding this harassment - you should not be reading the bills and it's not your problem.

this is exactly my feeling on the matter, you should never open mail not addressed to yourself. as soon as you got the first one it should of been posted in post box saying "not known at this address return to sender". all this could of been dealt with easier if you had done this.

i'm not sure but T-Mobile may be able to take action against you for opening private & confidential correspondence not addressed to yourself

bigsheep

grimlea wrote: »

this is exactly my feeling on the matter, you should never open mail not addressed to yourself. as soon as you got the first one it should of been posted in post box saying "not known at this address return to sender". all this could of been dealt with easier if you had done this.

i'm not sure but T-Mobile may be able to take action against you for opening private & confidential correspondence not addressed to yourself

Don't you think I tried that? Did all that. But the idiots kept sending them to me.

bigsheep

princessjessica08 wrote: »

Did you not just write 'not at this address' and post it back in the letter box, T-mobile would have stopped bills being sent to that address once it was returned. Although, if you go onto T-mobile.co.uk bottom of the page go to 'privacy' then 'your security' then at the bottom of the page select 'not known at this address' .... fill in the fraud form and the fraud department will deal with it.

Jess

Yes I did all that. Thank you for the suggestion but I looked at the fraud form and that is for cases where someone's identity has been taken over - not mistaken use of postcode.

agsnu

bigsheep wrote: »

Don't you think I tried that? Did all that. But the idiots kept sending them to me.

Was it your name on the envelope?

If not, then they didn't keep sending them to you. They kept sending them to someone else, and you kept on opening them and getting stressed for no discernible reason.

THIS IS ILLEGAL. STOP DOING IT.

KeithP

Agsnu, to help us all, but me in particular, please can you supply a citation describing that it is illegal to open someone else's mail. A link to an authorative website would be good.
You may well be right, but...
:beer:

bigsheep

agsnu wrote: »

Was it your name on the envelope?

If not, then they didn't keep sending them to you. They kept sending them to someone else, and you kept on opening them and getting stressed for no discernible reason.

THIS IS ILLEGAL. STOP DOING IT.

Not wishing to be offensive but that is a non starter. It would have gone on ad infinitum had I not checked the contents, simply because, as you say, they kept being sent to me even though I returned them. It would have resulted in even more lots of legal hassle. And in your scheme of things, how do black marks against my postal address as regards the credit report agencies figure? They would pre-suppose they debtor lives here and marked me down accordingly. It had to be sorted.