Dilemma: 2 iphones sent by accident - should I inform O2?

ultracheapskate

iwanttosave wrote: »

The only way this wont come back on you is if the refurb has been put through as a replacement order and not an upgrade. It will end up being picked up otherwise, in fact, even if they are both put through as upgrades I think it would be picked up, I've picked it up before now on customers accounts because an advisor would check if its been returned. I agree with pretty much everything ric4vic says. Also if you have insurance you have to know which phone to use because if you use your sim in the wrong one then you wont be covered.

If you have online billing or an online account then you can see your order history on there.

Just checked and the refurb is an upgrade order, while the new phone is a replacement order (looking at invoices). Not sure how this affects me. Also checked my online account, and it only mentions the refurb order, but there is a charge of £99 on the account. Maybe I should call O2 and ask why there was a charge of £99, and if they realise there are 2 handsets, I should mention it then. Otherwise they might assume it was a mistake on behalf of their billing.

And toniq, I did sign for both boxes, but I guess that will only be a problem if O2 realise they have sent out 2 phones.

Cheers

benbranson

ric3vic wrote: »

It would, as sporedude says, be dishonest to keep it. But returning it should not leave you out of pocket. I would send an email using their standard customer service address pointing this out and requesting them to make arrangements to collect within (say) 7 days or you will treat the goods as unsolicited. They can send a courier at your convenience, prepay the postage or put you in funds to post it back special delivery (get a receipt!). If they do not, or do not pay in advance or do not respond to your timescale it is reasonable to treat it as unsolicited. I suspect that customer services will turn this round remarkably quickly.

Why not post back on this forum to tell us how quickly customer services can respond when their money is at stake rather than yours!

This is what I would do, I'm always honest (even went back to morrisons once to pay for a magazine that I had forgotten to pay for!) and find that it is the best policy.

Own up to them, give them an opportunity to collect it (or pay for you to return it). If they don't then I think it is fair to keep it - you've been honest and they've decided not to take it back. As above I imagine their response will be quite quick!!

tara747

Hey Martin - why not use this as next week's Money Moral Dilemma?

billabong06

This is similar to a case that I had, I rang up due to a fault with my N95 8Gb, they told me to send it back and the details would be in an email etc. The next day a refurbished handset came through the letterbox! I hadnt even sent the old one. I have since put latest firmware on the old one and its running ok. Lent it to a friend for now...do you think they will ever realise??
:S

ric3vic

Being nosey: how did this work out?

JaRocks28

did you get to keep both.... if so - how exciting!! i would love an i phone but they're so expensive and mine would probably get stolen!!

ultracheapskate

Sorry for late reply...just found this thread. I have kept it for now and am waiting for my first bill before I make my final decision. If they don't notice (and charge me for it) I am tempted to keep it and give it to a family member. Besides they have overcharged me continuously in the past (due to problems with their billing system), causing me to call every month to rectify the problem....I see this as karma for all the time I wasted

Money_Grabber13579

I'm quite sure they will realise in the end, they always do.

(And have the whole country's moral's gone to pot?)

mobilejunkie

When the Government has no morals whatsoever it filters down to those who have less scope to benefit from them; it is therefore not surprising that when an opportunity presents itself people consider taking advantage of it. Given the way networks treat their customers I would have no feelings of guilt - and no, they don't always realise!

ray123

O2 make enough money, if they were a charity, I would say return it.
If your conscience is playing up, go to confession.