pc wont boot up - possible virus

aliEnRIK

And did you mean wont connect to the net at all, or JUST to malwarebytes?

nibs

aliEnRIK wrote: »

And did you mean wont connect to the net at all, or JUST to malwarebytes?

Its booted up in safe mode - how do i connect to malwarebytes, dare i say it, i dont know what it is

aliEnRIK

Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL SCAN
Post the log here AFTER youve deleted everything it finds

Malwarebytes is a program that searches your hard drive/s for 'nasties' that shouldnt be there (And is the 'possible' cause of your problems)

nibs

I cant get on the internet to download anything - is that because its in safe mode ? ( I am on a laptop tying this )

aliEnRIK

Did you select ~
SAFE MODE
or
SAFE MODE WITH NETWORKING?

(it NEEDS to be 'with networking')

nibs

oh dear, i'll start again - thanks for your patience

i will then do as suggested and post an update

aliEnRIK

Nibs
Im sorry to say they all end with "NO ACTION TAKEN"

Please follow this ~

• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Im afraid your going to have to rerun it again

Browntoa

looks like you did not select the option to delete those items

re-run a quick scan , Make sure that everything is checked, and click Remove Selected

edit...great minds...lol

nibs

Its all been deleted but now i cant get an internet connection
I can get on this site but then it crashes every timei try to reply. I've now gone into safe mode to type this ( i'm running out of ideas )
Do i have to do anything else ?
Postie just delivered kaspersky - should i install it now or sort out this new problem first ? Thanks

aliEnRIK

DONT install kaspersky until the problem is sorted

Please open MALWAREBYTES and goto LOGS and post the last FULL log please (It helps us identify the problem, theres NOTHING in it that could be used maliciously so dont worry)