pc wont boot up - possible virus

nibs

Hi, the antivirus on my pc has run out and i've just ordered kaspersky which should've arrived today but didn't.
DS was on msm tonight ( i did warn him ) and the pc froze and now wont boot up. I'm assuming its picked up a virus :mad:
How do i install Kaspersky ( assuming it arrives tommorow ) now it wont boot up.
Can anyone advise me please...

nibs

It starts up and then when i click on my name it wont load my account ( or any of the other accounts )

macman

Can you boot it into Safe Mode?

nibs

macman wrote: »

Can you boot it into Safe Mode?

Oh typical it had now booted up, is there anything i can run to check it while im waiting for delivery of kaspersky.. thanks for replying

macman

If you think it's infected, I would keep off the net (and preferably shut it down) until you can get your AV installed.
You could try running AVG free edn as a stopgap, but if you're expecting Kapersky delivery tomorrow there seems little point.

Marty_J

I'd do what loaner suggests.

nibs

Defo something wrong as its not loaded up properly and wont do anything, i'll try the free kaspesky thanks, maybe i wont - it wont let me do anything. Ill wait till the morning and try with the new AV. Thanks again and I'll post if i'm still stuck

Reluctant_spender

You could try malwarebytes;

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself.
• Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

aliEnRIK

I think Reluctant missread. But boot up in SAFE MODE WITH NETWORKING (Keep pressing F8 at bootup)

then run Malwarebytes (Though id suggest a FULL scan)

nibs

aliEnRIK wrote: »

I think Reluctant missread. But boot up in SAFE MODE WITH NETWORKING (Keep pressing F8 at bootup)

then run Malwarebytes (Though id suggest a FULL scan)

Thanks - do i have to download it or would it be on there already ( not that good with computers )

Ok, ive booted up in safe mode but it wont let me connect to internet - is there something im doing wrong

aliEnRIK

You selected SAFE MODE WITH NETWORKING?