Cash machine stole my money - £160!!!

gingernights

did you get yor money back after?

RobertoMoir

stuvee02 wrote: »

I think that the technicality of having given your OH your pin is according to contract a wrong move but I have given my OH my card and pin before and would do again. I'd love to see this tested in court; could someone who you trust with your life, your children and all your most personal details with whom you have entered into a long and stable relationship (marriage or not) really be considered in the same way as a friend, colleague, or carer etc even if you have known that person for a few years?

Speaking hypothetically here:

• The problem is, how are the bank supposed to evaluate the trust between a customer and (from their point of view) random other people?
• By definition, you can only be betrayed by someone you trust to some degree at least. There are incidences of people ripping partners off. (Please remember, once again, I'm speaking hypothetically here, not suggesting this has happened in this case).
• Regardless of level of trust, at the end of the day, if the bank makes a contract with you under certain conditions, they can reasonably complain if those conditions are not met.

Now, speaking in the real world, I'm willing to bet that lots of people let their spouse or whatever have their pin. Hopefully, no reasonable bank would use this as a 'technical' way of wriggling out of their responsibilities if they can trace things down to a fault.

However, if they honestly cannot find a fault then what would you suggest they do then?

Blakespops

When this happens why do the banks not have you sign the statement telling you that if it is proved to be false you will be arrested and give you the refund there and then. If you are telling a lie then you will be in court on fraud charge, but when as i am sure in this case the truth is being told no hardship is felt by anyone.

mopsymuffin

I have been watching this post with interest originally posted on 3rd March. It has now been 27 days! Surely if they are going to, the bank should have been able to check their records by now & refund the money. Please can you update all the people that have followed this thread & advise whether u have had your £160 refunded or update us on the outcome. There are similar threads to this where people have tried to help but it is so annoying when the person posting the thread never updates on whether they had a successful outcome or not which would help others reading these threads should it ever happen to them!

yorksrabbit

so2006 wrote: »

If you believe if you think they are messing you around you can go to the finicial obdusman (Dont know how the hell to spell it)

The advice is well-intentioned but unfortunately wrong.

You can't simply "go to" the Financial Ombudsman Service. No-one can.

You first have to invoke the formal complaints investigation process of the people you're complaining about -- which doesn't simply mean making a complaint, but requesting the people you're complaining about to, er, investigate themselves.

Then. . . You need to sit back. And wait. And wait. And after several weeks, a letter will arrive saying that your complaint has been thoroughly investigated and (surprise, surprise) the original decision still stands.

You will also receive, with that letter, a nice little leaflet about the Financial Ombudsman Service and, possibly, another leaflet about The Banking Code. You will be told that you have "the right" to take your complaint to the FOS.

Next:

Fill out the complaint form you can obtain online from the FOS and send it in together with any relevant documentation.

Some time later you will receive an interim adjudication which incorporates a phrase you may not actually have anticipated, along the lines of:

'Please appreciate the FOS has no regulatory power and cannot interfere in the policies or commercial decisions of a bank or building society. The FOS is an impartial independent service which is not there to represent the consumer or any other party.'

In other words, never expect the Financial Ombudsman Service to do anything because it depends entirely on a bank or building society agreeing to compromise, or meet a complainant half-way.

But banks and building societies are not in the business of compromise or meeting anyone "half way", so when they tell the FOS to p$$ off, that's exactly what the FOS does.

It scampers away with the excuse that, hey, we did try, you know. Sorry but. . .

Moral: the Financial Ombudsman Service is, except in very rare instances, a waste of time and space.

The FOS is not a statutory watch dog.

The FOS is not a regulator.

The FOS is not a consumer protection agency.

The FOS is funded by the people it investigates: not you, the consumer / taxpayer.

so2006 is but one of many good-hearted members of MSE who advise everyone to "go to the FOS" in the belief that -- somehow -- the Financial Ombudsman Service is the consumer's friend.

But it ain't. And it never has been.