Did you sign up for a BT contract last April?

daz9643

pmb2k wrote: »

Hi everyone

I am in a complaint battle right now with BT about this whole contract fiasco business. Just like others on this post about people saying they thought they getting a good deal by getting a phone-call & asking they wanted this package at no extra cost, they don't bother to mention that we are tied into a 12mth contract.

This is surely mis-rep of the product and also is nearly as bad as selling extra insurance or warranties on top of something you don't need. Really if they're not telling you anything like this, we as consumers have a right to say we were mislead on a product/service thats not viable to us. It stinks as how these people can rip off the public by doing something like this.

I have moved house too & so because of this i want to cancel my service too but again another £90 has been told i have to pay for this. Absolute B***ocks! I have told them i refuse to pay this! Also this has been escalated to the customer services manager. Whenever i have emailed i have had numerous emails back which don't even relate to my original complaint. Last night i tried again to cancel after talking to one idiot who said "yes our manager will contact you" i was passed around to 5 different people to finally get an answer as to where my complaint currently lies now.

I have been told that im getting a phone-call this morning to discuss this further, so shall update once i get this. If it means they still want payment, im canceling my direct debit & they can go do one! The reason for this is all of this has been currently passes onto consumer direct as well as Ofcom & they want updates as i go along.

I don't trust BT anymore, i wouldn't recommend them to my dog let alone human beings, they a re a joke, their customer service is none existent & all they want is their money whether its justified or not. I totally sympashise with the woman earlier with bi-polar & she should get further help as them antaganising the situation would not help.

But yes i think also Martin should investigate this fully and i would be willing to take part in an interview & letting hell all break loose, i couldn't care less:mad:

I think there are 2 problems. When I was offered new services they have so much information they need to tell you that it is not always clear exactly what you are agreeing to even though they may well have explained it along with 101 other points they need to tell you.
My biggest complaint is that you get no e-mail confirmation with what you have agreed to. How difficult would it be for BT to confirm the details in an e-mail which you can carefully read at your own leisure and then accept the contract. I currently am signed up to paperless billing yet if I log in there is no-where that I can view what services I'm signed up to, what the cancellation fees are and when my current contracts end.

utilitybroker

BT,s response to the claim the contracts are unfair and not properly explained etc can be found here:

http://www.ispreview.co.uk/news/EkFyEVyZZAWhYsbAyr.html

Daniella500

Is it just me, or are BT bills the most confusing ever? I can never understand mine, despite having spent over 7 years at university! Goodness knows which contract I'm on, but I do seem to be paying rather a lot.:o

Old_Git

my mum is on the 12 month rolling contract .however her line rental has increased for the last 3 months .BT said it was because they didnt know it she was going to renew her contract .

elektra

Old_Git wrote: »

my mum is on the 12 month rolling contract .however her line rental has increased for the last 3 months .BT said it was because they didnt know it she was going to renew her contract .

Have you checked the bill yourself ? she may have been overcharged , see my post above

AndysDad

Daniella500 wrote: »

Is it just me, or are BT bills the most confusing ever? I can never understand mine, despite having spent over 7 years at university! Goodness knows which contract I'm on, but I do seem to be paying rather a lot.:o

I couldn't agree more....One of the most confusing billing systems I've seen.Being cinical I suppose its to confuse the customer.

shazza52

hi, im also locked into a battle with bt over the so called contract, i keep e-mailing ian livingstone, i don,t care if they take me to court, it,s disgusting practice, and it,s about time we all stood up for whats right,

avaline_2

My "contract" runs out in 7-days time, so as per BT's letter from a year ago and as per the website, I have just telephoned to ensure it doesnt automatically renew. Guess what - unless I ring EXACTLY on the day its due to expire they say I'll be charged an early termination fee (!!), and just as I started to object the line went dead!

Ive e-mailed the support team to tell them Ive no intention of paying anything and suggesting they buy themselves a diary. Lets see....

Heinz

avaline wrote: »

My "contract" runs out in 7-days time, so as per BT's letter from a year ago and as per the website, I have just telephoned to ensure it doesnt automatically renew. Guess what - unless I ring EXACTLY on the day its due to expire they say I'll be charged an early termination fee (!!), and just as I started to object the line went dead!

Ive e-mailed the support team to tell them Ive no intention of paying anything and suggesting they buy themselves a diary. Lets see....

There's a BT Company Representative (or, perhaps, 4 or 5 of them) on MSE now - this appears to be an ideal one for him/them to resolve.

IanMB

daz9643 wrote: »

... How difficult would it be for BT to confirm the details in an e-mail which you can carefully read at your own leisure and then accept the contract. I currently am signed up to paperless billing yet if I log in there is no-where that I can view what services I'm signed up to, what the cancellation fees are and when my current contracts end.

I'd have to disagree on this to some degree. Like many on this thread, I was called one evening last June and offered the unlimited evenings and weekend plan. The caller did make it clear that this would be a new contract; and that it would renew automatically on expiry, but they would inform me when the renewal point was coming up.

I subsequently received a snail-mail letter from them confirming the same details, and actually distinguishing between the letter date and the contract start date (I know that's been a bone of contention in other contract dispute threads). So all clear on my front - but at least mine wasn't complicated by having a broadband service from them as well.

However I do agree that their website (in common with the two utility companies I get gas & electric from) is a few bytes short of a RAM cache in terms of clarity about what you're signed up to and when the contract expires.