Cancelling Vodafone order placed Friday

pixelchick10

Hi does anyone have the address you need to write to to cancel a Vodafone order? My OH placed the order Friday over the phone, tried to cancel an hour later and they said they couldn't stop it. I've now been advised to reject the phone from the delivery courier when it arrives today, which I'll do but also want to write a letter recorded delivery as I don't trust their call centres, having been passed from piller to post! If anyone can help, would be really grateful.

Quentin

They won't accept a cancellation from you if your OH set up the contract. The cancellation would have to come from the OH.

Their Registered Office is: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

spirit

They don't have the customer service/disconnections dept at HQ. It could either be Banbury or Newark. If you send stuff to HQ it will spend weeks going round the houses til it gets to the right location.

Best to ring customer services and ask them the address - to save you time.

Quentin

It doesn't matter about how long they take sending a letter "round the houses".

If you want to send any "notice" regarding a contract with an organisation, you cannot go wrong legally if you send it to the Registered Office.

ghosti

there is a dept that handles upgrade returns (im assuming its an upgrade) as an option on the voda customer sevice number. it might be worth speaking to them to see if there is anything else they can do to make u stay with voda, i think they might be ur first point of contact if its an unwanted upgrade.

spirit

Quentin wrote: »

It doesn't matter about how long they take sending a letter "round the houses".

If you want to send any "notice" regarding a contract with an organisation, you cannot go wrong legally if you send it to the Registered Office.

But wouldn't it be far better to send it to the right location in the first place. I've had things sent to me which has taken months to end up on my desk. Customers get frustrated because they know they've sent something.

This will happen with the OP not knowing if her disconnection has been actioned or not (and if it's not got to the right dept it won't have) meanwhile they'll still be paying for it.

simpler all round to send it to the proper office in the first place.

Quentin

If you are so worried, post the address then. The op requested an address to write to, and I gave her the best possible one - their registered office.

Your alternative advice to her to phone up and ask for one is somewhat redundant isn't it?

Blue_Diamond

You should have a 14 day cooling of period where you would be able to cancel...

spirit

Quentin wrote: »

If you are so worried, post the address then. The op requested an address to write to, and I gave her the best possible one - their registered office.

Your alternative advice to her to phone up and ask for one is somewhat redundant isn't it?

I'm not at all worried, but the OP will be when her disconnection/cancellation isn't actioned because it's not gone to the right place. Since I don't have my crystal ball with me, I have no idea if the account is held at Banbury or Newark. That's why it will take the OP a couple of minutes to ring them and ask where to send it.

We had someone come to our office because Directory Enquies had told him that Newbury was where Customer Services was. He got in his car and drove down from Middx to get some help on his account. Now his account was held at Newark. How frustrated was he becuase he had driven down the M4 for nothing? If he'd rang his customer services dept instead of DQ he'd have saved himself time too.

Quentin

If you read the op you will see that the contract is not even getting started as the handset is being refused, and the letter is intended to be belt and braces as the op doesn't trust the call centre.

I have advised that a letter be sent to the registered office confirming the situation.

If voda ignore all this, and attempt to keep to the non-existent contract, then a letter sent to their registered office will be all that is required should this escalate.

None of us have "crystal balls", but the advice given is sound - and far more practical than simply telling the OP to get on the phone and solve the issue herself!

spirit

We don't know from the OP if this is a new connection or upgrade. If it's an upgrade then yes they are right in that refusing delivery of the phone will mean it goes back to the warehouse. It will then get credited off her account once it's been booked back into stock. If it is a new contract then it's better to write to them.

You were suggesting I give the OP an address and since I don't know where her account is - hence no crystal ball, I cannot give an address. I don't see a problem with ringing them to get the correct address, the staff there are more than capable of giving her this and will save her time and worry.

Telling someone to write to the registered office is not sound advice at all given that it is not the correct address and her letter won't get to the right dept in time for them to deal with it for her.