please help me

katie1

i've done the spy bot bit been trying to unintall avast but cant here what i did :
clicked on your link, clicked to download aswclear.exe then this comes up
Alwil software uninstall utility

The avast self protection module is enabled for this reason the operation can not complete

To complete the operation, either run this programme from windows (i tried but in safe mode i couldnt get onto internet for link etc) or diable the avast self protection via settings >troubleshooting .......i cant find the settings button

sorry i know im stupid but this is all new to me , what now ???

i still have other task to do what you adviced but wanted to ask first

katie1

:huh: i am stuck ......help !!!

ive can't remove avast as stated in above post .
ive not installed Avira yet = shall i do that now ???
Dont want to remove incredimail unless i really have to.
I've hijacked what you said to .

aliEnRIK

****edit ~ Missread You Post***

aliEnRIK

STOP

aliEnRIK

katie1 wrote: »

i've done the spy bot bit been trying to unintall avast but cant here what i did :
clicked on your link, clicked to download aswclear.exe then this comes up
Alwil software uninstall utility

The avast self protection module is enabled for this reason the operation can not complete

To complete the operation, either run this programme from windows (i tried but in safe mode i couldnt get onto internet for link etc) or diable the avast self protection via settings >troubleshooting .......i cant find the settings button

sorry i know im stupid but this is all new to me , what now ???

i still have other task to do what you adviced but wanted to ask first

As far as I recall, you only need to savethe program to your desktop

Startup in safe mode then run the exe file from your desktop

If for some reason you need to get on the net (Which I doubt), select SAFE MODE WITH NETWORKING

katie1

removed avast = DONE
downloaded avira antvirus =DONE

just doing a scan with avira then i will give you a hijack log is that right ??

do i have to re boot p.c before i do log ??

katie1

aliEnRIK wrote: »

When all the aboves done please post another hijack log

HERE IT IS :
i do hope you can help

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:36:10, on 23/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\sm56hlpr.exe
C:\Acer\Empowering Technology\eRecovery\Monitor.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MAGENTIC\bin\MgApp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\IncrediMail\bin\IMApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\VTech\VTech Electronic Learning Desktop Software\pclink.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.live.com/?searchonly=true
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/english/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Yahoo! Toolbar Helper - !!02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - !!18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - !!53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - !!9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: isoHunt Toolbar - {a6e4a4eb-d169-4e99-8988-250fcbafe767} - C:\Program Files\isoHunt\tbiso1.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: isoHunt Toolbar - {a6e4a4eb-d169-4e99-8988-250fcbafe767} - C:\Program Files\isoHunt\tbiso1.dll
O3 - Toolbar: &Google - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [ntiMUI] C:\Program Files\NewTech Infosystems\NTI CD & DVD-Maker 7\ntiMUI.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\Monitor.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [Magentic] C:\PROGRA~1\MAGENTIC\bin\Magentic.exe /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_1_0
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: PC Connection Manager.lnk = ?
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: !!0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: !!4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: !!5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
--
End of file - 10209 bytes

aliEnRIK

Did you scan with Avira?

katie1

yes scanned with avira 4 virus's /unwanted programmems found i followed there instructions to get rid sorry hope i did right ??

aliEnRIK

Thats fine Katie

Uninstall this ~
VTech Electronic Learning Desktop Software

Hows it running now?